The staff here provided no customer care. They were extremely rude and not helpful at all. On check in I had booked 2 rooms, one for myself and my husband and one for my patents. They only had me down for one booking and even when I provided the lady with both booking confirmations she questioned my bookings. During all of this she took both my passport and my mothers which I didn't query as this is the norm when checking in to a hotel outside of Ireland as they take a photocopy and are told you can collect it later. When I went back to collect both passports there were 3 staff behind the reception desk and I asked to collect my passport. All 3 of them shrugged their shoulders and said they had no passports and they don't keep any. I explained that the lady upon check-in didn't return either passport to me. Again I was told they didn't have them, I double checked with my mum and she didn't receive hers back either. Went back down and the staff were so rude and unhelpful. I explained once again that the lady definitely didn't return the passports to us, they has another look around and said no passport was there. After about 5 minutes of repeating myself they magically found both passports with our room numbers attached to them. Then the staff at reception had the cheek to actually give out to me as if it was my fault that the passports were left at reception. I felt like a school child. I have never come across such rude and unhelpful staff in my life and I will not be returning to the hotel again.
- Official Description (provided by the hotel):
- The hotel is located directly in the tourist centre of Vilamoura a mere 200 m from the beach and 50 m from the marina. It is right near all the shops, restaurants, bars and transportations in Vilamoura. The nearest airport is in Faro only 25 km away. The hotel was built in 1995 and renovated in 2002. It has a total of 243 rooms from which 44 standard rooms with ocean view and 14 suites suitable for families. The facilities are air-conditioned and include a lobby with a 24-hour reception, lifts, a coffee shop, a newspaper stand, a bar, a buffet or a la carte restaurant with a separate non-smoking area (children's highchairs available on request), a conference rooms, free Wi-Fi internet access in public areas, car park. For an additional cost guests may use the hotel safe, the laundry services and the garage. The rooms are attractive and decorated in a maritime style. They are equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. The hotel features an outdoor swimming pool with a pool bar, sun loungers and parasols. Guests may also enjoy the Health Club equipped with an indoor swimming pool, a Jacuzzi, a steam room, a Gym and 2 tennis courts (part of a neighbouring hotel and available for an additional fee). There are deck chairs and parasols available on the sandy beach and an entertainment programme rounds off the hotel's offerings. A fine buffet is on offer on every meal of the day. Lunch and dinner may also be taken a la carte. ... more less
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- Also Known As:
- Vila Gale Marina Vilamoura, Portugal - Algarve
- Vila Gale Marina Hotel