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“Mixed bag of a hotel! Good and bad points”
Review of Vila Gale Marina

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Vila Gale Marina
Ranked #13 of 36 Hotels in Vilamoura
Certificate of Excellence
Reviewed 23 August 2009

I have recently returned from a 3 night stay at the Vila Gale Marina Hotel in Vilamoura and found it to be a bit of a 'mixed bag'.
Good points: Great location, right on the Marina and close to the beach. Good food - we stayed on a half board basis and found the variety and quality of the food to be great. Good value for money - compared to some of the other hotels we looked at in the area.
Bad points: Hotel is quite dated, rooms and communal areas are tired and in need of a refurbishment. Staff - We found them to be very impersonal and quite rude! I asked if the hotel had an iron I could borrow (which I thought was not an unreasonable request in a 4* hotel) and the receptionist just barked at me "No". Worst of all was the sunbathing situation which is ridiculous - the pool area is far too small for the amount of guests. There are signs up saying that sunbeds cannot be reserved but these are totally ignored and by 9am each morning that we stayed, every single bed had a towel or item of clothing on it. On the last day of our stay we even had to sneak into a neighbouring hotel to use their pool and sunbeds which was not ideal!. Unfortunately I don't think I could recommend this hotel to others because of the bad points I have mentioned, although the sunbed situation may not be as bad at different times in the year.

  • Stayed: August 2009, travelled with friends
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Thank jonesjabat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,003 - 1,009 of 1,334 reviews

Reviewed 20 August 2009

Room quite small although nice size bathroom -extremely clean, had maid every day.
Had room overlooking the pool/harbour - superb setting. Had sun all day long. Pool not big enough for the size of the hotel - sunbeds had all gone at 9.30am so get down there quick. Also half of the pool is out of the sun - only get it in the afternoon. Location fab - about 10 mins to beach. Which is gorgeous. Stayed B+B - food great choice and really tasty. Very clean. Hotel staff were friendly! Although we got caught trying to smuggle food at breakfast !! Something which you are not allowed to do !! I would defo recommend to stay here - good value for money.

  • Stayed: July 2009, travelled as a couple
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Thank Lizard071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2009

Just spent two weeks in the Vila Gale Marina Hotel, the room was excellent and clean, the location to the Marina was great but that's where it stops. The staff were rude, ignorant and extremely unhelpful. We were charged 2.5 Euro's per day for a safe, something you automatically get in good 4 star hotels. You could not buy a stamp unless you bought the postcard!!. 6 euros per day to park the car, and when I sprained my ankle and asked for ice, they wanted to charge me for the ice!!!. The prices at the bar we way too expensive, don't mind paying for a coke, but 4 euros.....get real. My feedback form left at the hotel says I would not stay there again, even if it was for free, and that's the truth. The people in the resort were fab but the whole hotel staff need to go on a customer service course....!

  • Stayed: August 2009, travelled as a couple
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1  Thank DeckYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2009

We were really impressed with this hotel. We were offered a room on a lower floor, but asked if there was anything overlooking the marina - so glad we asked because were given room 812 which overlooked the marina and the sea - view was stunning. Disagree with negative comments written by others about the staff - we found them to be friendly, professional and helpful. We appreciated the little touches, such as bingo at 5 pm by the pool, free of charge with champagne as the prize. Food was superb - we had breakfast only but this was of a very high standard with fresh fruits, eggs, bacon, etc - everything you could want really but also included leftovers from the previous evening's dinner, such as creme caramel. Toasties for lunch and pina colada cocktails were better than other places we tried outside the hotel. There is a great shuttle bus to and from all the golf courses which was very useful for us. Warning - if you want to park a car here, the underground car park is 6 euros/day. Also there was that dreadful situation where people put towels on sunbeds first thing and then disappear! However, there were plenty of sunbeds so this wasn't really a problem to us. So in all, I would definitely stay again (and I am fussy) and would recommend it.

  • Stayed: August 2009, travelled as a couple
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Thank janbrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2009

4 star from the outside 2 star from the inside our room was 12ft by 12ft and that was for three adults our golf clubs were stored on the balcony as the room was 2 small even our clothes vere in our cases until we used them, pool bar was overpriced even for soft drinks and the pool area was 2 small for the size of hotel i wont be staying ever again.
The only good thing about the hotel was the location.

  • Stayed: July 2009, travelled with friends
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Thank PAR69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2009

Just Returned from a week at Vila Galé Marina Hotel and we didn't want to come back!!
This is a wonderfull hotel, 4 star, very clean and staff absolutly nice and helpfull.
I fully recomend that you e-mail the hotel and ask for a high up room because the view is breath taking.´
We did that, and the lovely recepcionist Cátia answer next day, very professional.
We must say, she is the most helpfull girl, always with a smile readdy to help.
Our Check in was early and we were given a nice 9th floor room as we requested, room was big, very clean but the bathroom needs some works.
The entertainment was good, staff always had something to suggest, Bingo, bowls etc..
About Vilamoura we loved it, the Hotel is only 3 min walking from the Marina and 5 min to get to the Beach. At night we enjoyed the walkings and the enviroment.
We deffinatly go back next year and ask for Half Board, because the hotel had a very good price for evening meals, only 15 euros per person reception told us.

  • Stayed: July 2009, travelled as a couple
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1  Thank FRAN012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2009

just arrived back from the vila gale marina hotel in vilamoura ,it is in an excellent location with lots of bars and restaurants, especially the lucky 7 chinese restaurant located at the back of the marina near the trivoli hotel ,the food is excellent and so is the price i would highly recommend you visit as the staff are very friendly and welcomming doesnt look much from the outside as it looks more like a cafe and does not do it justice but inside is lovely and very clean . The hotel is very clean , beds and towels changed every day, the breakfast was lovely with lots of choice although we thought it could have been hotter . The only thing that let this hotel down was that one or two of the reception staff could have been more friendy and helpful didnt even get a smile on arrival, and when asking for directions to get to a certain location seemed too much trouble ,such a shame really as all the other staff , even the maids were lovely .

  • Stayed: July 2009, travelled as a couple
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Thank kazzyk22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vila Gale Marina

Address: Alameda Praia da Marina, Vilamoura, Quarteira 8125-408, Portugal
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Vilamoura
#12 Family Hotel in Vilamoura
#12 Luxury Hotel in Vilamoura
#13 Romantic Hotel in Vilamoura
Price Range: £60 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Marina 4*
Number of rooms: 243
Official Description (provided by the hotel):
The hotel is located directly in the tourist centre of Vilamoura a mere 200 m from the beach and 50 m from the marina. It is right near all the shops, restaurants, bars and transportations in Vilamoura. The nearest airport is in Faro only 25 km away. The hotel was built in 1995 and renovated in 2002. It has a total of 243 rooms from which 44 standard rooms with ocean view and 14 suites suitable for families. The facilities are air-conditioned and include a lobby with a 24-hour reception, lifts, a coffee shop, a newspaper stand, a bar, a buffet or a la carte restaurant with a separate non-smoking area (children's highchairs available on request), a conference rooms, free Wi-Fi internet access in public areas, car park. For an additional cost guests may use the hotel safe, the laundry services and the garage. The rooms are attractive and decorated in a maritime style. They are equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. The hotel features an outdoor swimming pool with a pool bar, sun loungers and parasols. Guests may also enjoy the Health Club equipped with an indoor swimming pool, a Jacuzzi, a steam room, a Gym and 2 tennis courts (part of a neighbouring hotel and available for an additional fee). There are deck chairs and parasols available on the sandy beach and an entertainment programme rounds off the hotel's offerings. A fine buffet is on offer on every meal of the day. Lunch and dinner may also be taken a la carte. ... more   less 
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Also Known As:
Vila Gale Marina Vilamoura, Portugal - Algarve
Vila Gale Marina Hotel

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