We waited 2 hours for a room to be made ready even though we were the only people to arrive at that time?
The room we were allocated on the fifth floor was ok apart from the large blank wall on the balcony obscuring the view of the sea view I had requested. This wasn't. a last minute reservation I booked it in January! We were eventually offered a room on the 8th floor with a proper sea view.
That was ok but things did not get better.
The food in the hotel is over priced and poor. The drinks are expensive and nobody uses the bar or restaurant because of this
We booked a meal in the lakeside restaurant for this evening and we realised the place wasn't open, when I rang the information desk they told me it was not open till tomorrow when taking a booking for a meal in a restaurant you have a duty of care to inform the customer that your booking is not available. This hotel needs to have some one take control at the moment the staff are running this place to suit themselves. Tonight we have no clean towels because the maid never turned up. Last night she came to turn down the beds at 6.30? Tonight she never came at all
It's sad but it's the customers that suffer and ultimately so will this hotel not a 5star
- Official Description (provided by the hotel):
- With the famous Marina on one side and its own concessioned beach, Tivoli Marina Vilamoura is a reference for luxury tourism in the Algarve. A stage for large events, important meetings and the launch of new products, the congress centre of this 5-star Vilamoura hotel has a capacity for 3200 people simultaneously. The lively social and nightlife of Vilamoura attracts many local celebrities from different areas who come to enjoy the holidays and weekends of complete relaxation, where there is plenty to do such as shopping, a visit to the casino and golf. In the gardens of this resort in the Algarve, guests can pamper themselves at the Angsana Spa choosing from a vast range of invigorating treatments in the best oriental tradition and enjoy delicious delicacies in the hotel's restaurants and bars. ... more less
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- Also Known As:
- Tivoli Marina Vilamoura Hotel Vilamoura
- Tivoli Marina Hotel Vilamoura
- Tivoli Hotel Vilamoura
- Vilamoura Tivoli Marina Hotel
- Tivoli Vilamoura
- Tivoli Marinotel Vilamoura
- Tivoli Marina Vilamoura Portugal - Algarve