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“Nice setting needs upgrading” 3 of 5 bubbles
Review of Tivoli Marina Vilamoura

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Tivoli Marina Vilamoura
Ranked #5 of 36 Hotels in Vilamoura
Certificate of Excellence
Berkhamsted
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Nice setting needs upgrading”
3 of 5 bubbles Reviewed 6 July 2014

We returned today after a 7 day stay here, we were in a room on the 2 nd floor overlooking the marina. The room was clean but definatley needs upgrading, the carpet needed replacing, the hairdryer I haven't seen since the 1970's, for the week we stayed the room was not hoovered at all. The air conditioning unit was really noisy but as the marina is very loud at night it does at least disguise the noise.
I agree with other guests that to charge €2 for each nespresso capsule was over the top. The swimming pool was nice but way too small for the amount of guests, considering it's still out of school holiday times we were surprised that unless you had found a sunbed by 9.30 with the obligatory towel then you were unlucky. We used the beach hire further up the beach but for half a days hire of 2 sun beds and umbrella at €15 to €18 euros it's not cheap. Also beware as the 1/2 day rate only goes before 2 or after 2 so it doesn't matter if you pay at 12 you will only get 2 hours for your money. We actually went on a very dull day when all seats were empty and they still wouldn't let me pay at 12 to stay for 4 hours ???
Breakfast was well stocked but the quality wasn't good. Sit outside as the noise inside resembles a school canteen.
I would definitely recommend joining the loyalty scheme by picking up a leaflet at reception as it gives you free internet access and a daily newspaper.
There is a great choice of resturants around the marina and we enjoyed all of them.
We visited the spa at the hotel for a massage and facial and both were very good but quite expensive. We only did 1 trip which was to faro, only a half day trip which was quite enjoyable.
Wouldn't go back to this hotel but the marina was lovely

Room Tip: Try and book a renovated room and sign up to the loyalty programme
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  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, 17 July 2014
Dear Kim,
Thank you for sharing your Experience of staying at Tivoli Marina Vilamoura.
We apologize for the inconveniences you mentioned and disturb it might have caused you.
The room you stayed in is part of our classic category which has more traditional decoration but a generous 34m2 and all Tivoli facilities. Nevertheless, we would like to say that we are planning to do some refurbishments during the next year.
The coffee and tea facilities, available in all rooms, provide our guests the possibility of enjoying a quality coffee or tea in the comfort of the room without moving to the bar.
Concerning the beach, we do have a concession in partnership with Purobeach and the facilities are charged as per the hotel commercial policy. However, there must have been a misunderstanding since our rates are daily, not half day, and the prices you mentioned are not in accordance with our price list.
We are sorry if our breakfast did not meet your expectations. We assure you that we give special attention to our breakfast service, in order to provide a range of quality products which are fitting for a hotel of our status. Your comments are very important for us and we shared them with our team so as to ensure ongoing improvement.
We look forward to being able to welcome you back, so that we can have another opportunity to provide you a pleasant experience.
Best regards,
Jorge Beldade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,743 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Coventry, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 6 July 2014

This Hotel is not 5 star. The rooms and decoration are very poor with stains on the carpet and old draws and cupboards that don't open or close properly. Old aluminium doors give access to the balcony but are difficult to slide. We were on the 7th floor and trying to get a lift most times was a nightmare as there are only 4 lifts which are old and slow, we ended up taking the stairs most of the time. The only positive is the location which is perfect but if you are thinking of staying in a Hotel in Vilamoura there are plenty that are a lot better value for money

Room Tip: My advice is to book another Hotel !!
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  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Carl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, 11 July 2014
Dear Carl,
Thank you for sharing your Experience of staying at Tivoli Marina Vilamoura.
We sincerely apologize for the inconveniences you mentioned and disturb it might have caused you. We shared your comments with our maintenance team and we assure you that all steps have been taken to resolve the raised issues.
We have taken full note of your comments, which we thank you for, since the continuous improvement of our services is an integral part of the hotel policy.
We look forward to being able to welcome you back on your next stay in Vilamoura.
Best regards,
Jorge Beldade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 5 July 2014

This hotel purports to be a 5 star grade hotel but considering the quality and decor of the rooms and the general state of the hotel I would be struggling to even rate it as a four star hotel.
It seems to be living on its previous reputation and location. I have stayed there 3 times over the last 5 years and felt it has definitely gone down in my estimation

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Se P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, 11 July 2014
Dear Guest,
Thank you for sharing your Experience of staying at Tivoli Marina Vilamoura.
We apologize if your stay did not meet your expectations. The room you stayed in is part of our classic category which has more traditional decoration but a generous 34m2 and all Tivoli facilities. Nevertheless, we would like to say that we are planning to do some refurbishments during the next year.
Your comments are very important for us and we will take them into consideration.
Looking forward to being able to welcome you back, we apologize once again.
Best regards,
Jorge Beldade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 5 July 2014 via mobile

Having stayed in the Tivoli 8 years ago and loved it here I was keen to go back but disappointed this time round. Rooms looking a bit tired and quite frankly below par for a 5*. There were old stains on the carpet and still old fashioned hair dryers on the wall in the bathroom. Of particular annoyance you had to pay for the tea and coffee in the room and wifi was very expensive at 15 euros a day, that's outrageous quite frankly. When we used the computers near reception there was a warning on one computer that it was not protected.

Service at the bar was slow and guests not sitting at the bar seemed to be prioritised. We gave up asking for a second cocktail on our last night.

Parasols are in need of replacement and not enough of them. Pool was so cold I didn't want to go in it which is a first for me. Such a shame.

The only positive feedback I could give was that the service and food in the Peppers Restrauant and breakfast at the Chilli Restrauant was very good!

Stayed July 2014, travelled as a couple
Helpful?
Thank spine168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, 11 July 2014
Dear Guest,
Thank you for sharing your Experience of staying at Tivoli Marina Vilamoura.
We are sorry that, this time, your stay did not meet your expectations.
The coffee and tea facilities, available in all rooms, provide our guests the possibility of enjoying a quality coffee or tea in the comfort of the room without moving to the bar. Nevertheless, we would like to thank your comments, since they are the best way to improve our standards.
Regarding internet service, we would like to mention that if you sign up to our free loyalty program, GHA Discovery, you will have free Wi-Fi internet as well as other benefits such as a free bottle of mineral water in your room on arrival and a free daily newspaper of your choice during your stay.
We sincerely apologize for the inconveniences you mentioned and we assure you that the necessary steps will be taken to overcome the raised shortcomings.
Our Peppers Steakhouse is the ideal place to taste the best meat with a variety of exquisite sauces. It is a great pleasure to know that you enjoyed it.
We look forward to being able to welcome you back on your next stay in Vilamoura.
Best regards,
Jorge Beldade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed 4 July 2014

First impressions on arrival at the Tivoli were good,location perfect and luggage collected by the concierge with a very welcoming manner.We arrived at the same time as approximately 30 other guests which caused panic and confusion with the understaffed and poorly organised reception staff.After queuing for nearly an hour with absolutely no information offered we then reached the front to be told our room wasn't ready and wouldn't be until 2pm {which we anticipated on arrival at 12 but given that information at that stage we wouldn't have queued } which after a 4am start and 8 hours of travelling wasn't really appreciated.I would definitely recommend joining the loyalty programme which is free and allows you free wifi {normally 15 Euros per day} although it was a little unreliable and a free newspaper each day which again is around a 15 Euro saving over a week.As requested we got a sea view room even though we asked for a double room and received a twin room which we queried but the alternatives eventually offered for the next day were not suitable.The room was generally OK,wardrobe space was more than ample and the bathroom spacious however the balcony was 'pokey'.
The poolside area is large enough and we never struggled once to get a bed or a location ,what I did find strange is that the pool area didn't open until 9am and neither did the gym.The gym being particularly frustrating for me personally as I like to exercise first thing in a morning however it resulted in a huge rush every day as the breakfast offering ends at 10.30am.I am also surprised that it doesn't open earlier as there are many business people who stay there for conferences.The range of food available for breakfast was good and the staff were very courteous and helpful.
I appreciate that this hotel is advertised as 5 star and therefore I was prepared to pay 5 star prices but I still found the poolside bar expensive { small club sandwich with a handful of crisps c11 euros} and i also expect 5 star service which like the rest of the hotel was very inconsistent...if you went to the bar they were relatively quick however go and sit in the outside area and basically you need to wave your arms around like you are landing an aircraft to get service from the under staffed waiting staff.
The pool which is of a good size was the coldest I have ever experienced which resulted in very few people using it...I don't think I saw more than 10 people in it at one time during the whole week.I basically used it to quickly cool my body temperature down for 30 seconds and got straight out again.{pools are meant to offer fun and relaxation also I believe}.
The Canela bar is a great place to start the evening however the staff are totally disorganised and there doesn't appear to be anyone in charge,I sat at the bar every evening at around 8pm for an hour,every evening there were at least 5 customers querying their bill and without fail I was asked every evening what I had had to drink as they had no idea.I looked behind the bar and there was paper with orders on the floor etc.In addition the staff argued with each other in front of customers which was embarrassing for all concerned and very unprofessional.The Peppers restaurant on site was very good although the wine list is limited to Portuguese white wines which I tried and found unpleasant {personal taste} and the wine waiter didn't know what Prosecco was.
The hotel is in a fabulous location for the marina however we found the better eateries to be behind the marina...more authentic Portuguese fare.
The worst experience was yet to come,we had no knowledge whatsoever that the Lakeside,which is a fantastic structure in the hotel grounds positioned between the hotel and the sea,would have extremely loud music on until 2am pretty much every night and apparently there are party nights until 4am.It is that loud that even with the patio doors closed it is very very audible and impossible to sleep through...my advice would strongly be......dont ask for a sea view room if you want to go to sleep before 2am !
A special word should be offered for the lovely lady who cleaned our room and turned the beds down every night.
In conclusion,this hotel has a great deal to offer however it doesn't offer you a 5 star experience yet charges 5 star prices.I believe staff are untrained and under resourced in key areas and the hotel is actually missing out on a number of revenue generating opportunities.

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Karl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, 17 July 2014
Dear Karl,
Thank you for sharing your Experience of staying at Tivoli Marina Vilamoura.
We are sorry that your stay did not meet your expectations and we sincerely apologize for the inconveniences your mentioned.
We would like to thank your comments concerning our staff so that we can continue to promote their training in order to achieve better results in the future.
Regarding the bar, we apologize for disturb caused by the music. We have a co-branding with Purobeach, an urban concept that provides a special service and a different way to enjoy the beach and there are also some guests that choose this venue for their private parties. Nevertheless, we much value these reviews and we will take your comments into consideration since our overriding goal is always to provide a quality service to our guests.
Hoping you give us the opportunity to change your opinion about our services on a next visit, we apologize once again.
Best regards,
Jorge Beldade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lochwinnoch, Scotland, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 4 July 2014

This was our second trip to the Tivoli Marina and whilst expensive, it did not disappoint. The hotel is at the apex of the Marina and the beach at Vilamoura, meaning all rooms have either a Marina or sea view. Breakfasts are great, with made to order omlettes as well as a wide range of food. The pool is excellent and towel hire is free. There is an indoor pool and spa, though the steam room was out of order for the whole week we were there. The rooms are pleasant and spacious - word of warning though. In spite of being a costly hotel they do not supply tea/coffee in the rooms. instead there is an expresso machine which costs two euros a cup..which we thought was poor. So, do as we do, take a kettle with you and some coffee and tea bags. Also, beware that in room internet is 13 euros a day.. unless you join the hotel loyalty GHA programme. Do this before you leave, .. it will also get you a free newspaper. Think this should be more widely publicised. We knew about it, but that was only through luck and savvy childfren. Overall, a lovely place for a relaxing "do nothing" break. And when going out in Valmoura, opt for places to eat behind the commercial marina. Not only are they cheaper a street or two away, the food is much more authentically Portugese.

Room Tip: either side of the hotel is great, though the Marina side can be noisy at night. The buzz is good th...
See more room tips
  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, 8 July 2014
Dear Peter,
Thank you for sharing your Experience of staying at Tivoli Marina Vilamoura.
It was a pleasure to welcome you again in our hotel and to know that you enjoyed your stay with us.
The coffee and tea facilities, available in all rooms, provide our guests the possibility of enjoying a quality coffee or tea in the comfort of the room without moving to the bar. Regarding GHA, we would like to say that our loyalty program provides you also benefits in more than 350 hotels around the world.
These reviews are very important for us and we will take your comments into consideration.
We look forward to welcome you back on your next stay in Vilamoura.
Best regards,
Jorge Beldade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

This is my second visit to the Tivoli Marina and it was even better this time around. From the moment you arrive at reception you greeted by a concierge who takes your luggage and offers you a welcome iced tea to enjoy while you are checking in. A tip for check in: sign up to the hotel's GHA program as you can buld up credit,depending on how many days you have stayed,for some good benefits including free wi fi in your room (this usually costs Euro 15 per day),a free newspaper of your choice each day,a free room upgrade on your next visit and a late check out - well worthwhile.

The staff at this hotel from the reception,to the bellhops,to the pool staff and chamber maids are all fantastic - friendly and helpful - a credit to the hotel.

The pool area is beautiful and well maintained and the Puro Beach area is nice too,although I do think that guests at the hotel should not have to pay Euro 10 for a sunlounger and an additional Euro 10 for a parasol (these are free by the pool).

The Marina itself,just outside the door of the hotel,offers plenty of lovely bars and restaurants - a particular mention should go to Taku Japanese restaurant,Lamparo Italian restaurant and Prime steakhouse,all which are excellent.

I love the Tivoli Marina and will definitely be back!

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aideen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this review, 2 July 2014
Dear Aideen,
Thank you for sharing your Experience of staying at Tivoli Marina Vilamoura.
It was a pleasure to welcome you again in our hotel and to know that your stay met your expectations.
In the hotel facilities there are indeed a few that are chargeable. Our Purobeach facilities are included in that category and are advertised as a charged facility as per the hotel commercial policy.
We would like to thank your words dedicated to our staff. It is always good to know that our efforts are recognized.
We look forward to welcome you back soon.
Best regards,
Jorge Beldade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tivoli Marina Vilamoura

Property: Tivoli Marina Vilamoura
Address: Marina de Vilamoura, Vilamoura, Quarteira 8125-901, Portugal
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Vilamoura
#3 On the Beach Hotel in Vilamoura
#5 Luxury Hotel in Vilamoura
#5 Spa Hotel in Vilamoura
#6 Romantic Hotel in Vilamoura
#7 Family Hotel in Vilamoura
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Tivoli Marina Vilamoura 5*
Number of rooms: 383
Official Description (provided by the hotel):
With the famous Marina on one side and its own concessioned beach, Tivoli Marina Vilamoura is a reference for luxury tourism in the Algarve. A stage for large events, important meetings and the launch of new products, the congress centre of this 5-star Vilamoura hotel has a capacity for 3200 people simultaneously. The lively social and nightlife of Vilamoura attracts many local celebrities from different areas who come to enjoy the holidays and weekends of complete relaxation, where there is plenty to do such as shopping, a visit to the casino and golf. In the gardens of this resort in the Algarve, guests can pamper themselves at the Angsana Spa choosing from a vast range of invigorating treatments in the best oriental tradition and enjoy delicious delicacies in the hotel's restaurants and bars. ... more   less 
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Also Known As:
Tivoli Marina Vilamoura Hotel Vilamoura
Tivoli Marina Hotel Vilamoura
Tivoli Hotel Vilamoura
Vilamoura Tivoli Marina Hotel
Tivoli Vilamoura
Tivoli Marinotel Vilamoura
Tivoli Marina Vilamoura Portugal - Algarve

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