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“Could do better”

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Tivoli Marina Vilamoura
Ranked #6 of 36 Hotels in Vilamoura
Certificate of Excellence
SW Wales. UK
Level Contributor
117 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Could do better”
Reviewed 21 September 2010

After reading previous reviews this looked like the perfect hotel and location to start our stay in Villamoura.
Were only booked in for one night, then off to As Cascatas Golf Resort & Spa, Vilamoura. Very quick and easy transfer from the airport with Faro Airport transfers.
Nice greeting at the check in desk. When I booked I had requested a non smoking room. I confirmed this again at the time of check in. We had booked 2 standard doubles non smoking. We arrived at our room at 11.30pm and were exceptionally disappointed at the standard of the room very poor for a 5 star hotel, one of our rooms had an exceptionally strong smell of cigarette smoke. It took 3 telephone calls and a visit to the check in desk to get another room. This was not fun at 12.30am we all needed a good nights sleep. The staff were very unhelpful, and we were told many times that there were no other rooms available! We were eventually given 1 new room on the 9th floor. This room was a much better standard and more what you would accept.
The night we stayed was a Saturday in August, the noise from outside the hotel (our room was Marina facing) was very loud, I was unable to sleep until it stopped at 4am ish.
The hotel breakfast was excellent, location good for the Marina excellant views of the Marina.Overall glad we were only here for 1 night.

  • Stayed August 2010, travelled with family
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Helpful?
Thank tam6572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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devon
2 reviews
Reviewed 20 September 2010

We were really impressed on arrival as we were able to check in 3 hours early which was handy as we have a 2year old child.Our room was on the 8th floor and had been recently refurbished.Must addmit it was smaller than expected but lovely!Maid service twice a day.The view was superb,looking over the marina.I know previous reviews have mentioned noise issues but we had no problems.
The pools are fab as is the spa.A bit disappointed with the kids play room as there were no toys etc.Also disappointed that kids are not welcome in the bar and there was no evening entertainment.Peppers resteraunte was nice but pricey,we mainly ate on the marina-great choice.
I wouldnt recommend the hotel to families with young children but great for couples.

  • Stayed September 2010, travelled on business
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Helpful?
Thank slmtk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uk
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 September 2010

My friend and I had the pleasure of a 5 night stay at the Marina Vilamoura recently to coincide with my birthday. The facilities at the hotel are excellent including a wonderful spa. The location at the end of the marina is also superb which enabled us to enjoy all the local restaurants and bars. The hotel then delivered a touch of class on the evening of my birthday. On returning from the spa, I found champagne & a chocolate cake had been deivered to my room from the Regional Operations director. It made a lovely break just a little bit special. Very impressed.

  • Stayed September 2010, travelled with friends
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Helpful?
Thank TeddigirUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrogate, United Kingdom
Level Contributor
76 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 19 September 2010

We paid about 180 Euros a night for a six night stay and well worth it. A word of warning, the upgraded rooms are superb, and the ones that are standard havent been touched in 30 years! Sooooooo glad we paid the difference, and the sea views were amazing too. Food was also very good, beach beds worth the 28 Euro a day, and the Sangria (with rose wine) really nice too. Great roomy pool area was never packed, tennis court easy to book, weather was amazing and lunch at the poolside bar was OK, wine around 20 Euros a bottle and burger 10 Euros. Great location for walking the Marina, but we were a little disappointed by what Vilamoura (and the Algarve in general) had to offer, but that's no fault of the Tivoli. Overall, great stay, 10 hours sleep a night and excellent service. Just dont skimp, and pay the upgrade...

  • Stayed September 2010, travelled as a couple
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Helpful?
1 Thank goodjudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redditch
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 September 2010

This was our 3rd visit to this hotel and it was just as nice as before. I asked for a marina view and we were given one which had been renovated but not quite finished... things like we couldn't close the patio door when sitting outside because there was no handle, the bathroom was lovely and clean towels were there morning and evening. Pool area is really good with nice big towels and plenty of sunbeds to choose from, in fact it is lovely to be able to stroll out at 11.30am and find a bed easily. Breakfast was a bit of a let down as it was far to busy and the food was no that nice. The location is brilliant however and we like strolling round the harbour deciding wher to eat.

A very enjoyable holiday.

  • Stayed August 2010, travelled as a couple
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Helpful?
1 Thank alibax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kent
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 September 2010

This was our 3rd time to the tivoli. I always request a 3rd floor Deluxe room with a sea view, & i'm never disappointed. The beds are very comfortable room spacious lovely coffee machine & flat screen tv. The bathroom with lovely toilitries so no need to bring shampoo,conditioner ect! It is extra for the Deluxe but from what i understand they are all refurbished & far better than the standard rooms.The staff were efficient & welcoming at reception & the consierge & experience desk the same. The Pool area was very busy when we were there & although there was never a shortage of beds it could get quite noisy as times there was waiter service & towels.We chose to use the Purobeach that in previous years was run by Nikki Beach yes you do have to pay for a bed & with that you get a parasol, fruit,waiter service & towel. We found it to be worth every penny as the beds were very comfortable an extreamly relaxing envioronment with chill out background music & the staff were lovely & friendly. In the evening you could go to purobeach lakeside with music large beds to relax an outdoor restaurant & music. We had as i mentioned before a seaview room & with the Balcony doors closed we were not disturbed at night as the air conditioning was more than efficient & it was unneccessary to have the doors open!
We ate in Peppers Steakhouse on our 1st night & although yes it could be pricey the food & service was excellent.
We have learnt in previous years to go behind the Marina to eat we had some fabulous food very reasonable prices. You must try the casino if there is a show on as that is really worth the visit!
We will go back again to the Tivoli as each time it appears to get better for us. It is a 5star establishment & you pay 5 star prices in accordance. Amazing location, a fantastic place.

  • Stayed August 2010, travelled as a couple
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Helpful?
1 Thank angela064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
Level Contributor
91 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 14 September 2010

Stayed here for 10 nights in september. I agree with some previous reviewers that the hotel is probably not 5 star standard but then I didn't pay 5 star prices either so I can't complain.
All in all I found all staff to be friendly and helpful. Breakfast to be well organised, of a decent quality and good choice. Pool area and pool bar/service of good quality.
Can't say we had any problems with noise whatsoever staying on the marina side.
Room was a bit dated and in need of a revamp (though we had booked a standard room) but had most mod cons. Bed was very big and comfortable. Didn't find the mini bar to be any more expensive than any UK hotels.
Used the gym a few times and found most equipment to be in decent working order, it was air conditioned and had a water cooler.
The tivoli definately has the best position in vilamoura with a great view either side of the hotel.
Have to say we weren't overly impressed with the check-in process due to the length of time it took and lack of information provided when our room wasn't ready and it's down to this and the drabness of the standard rooms that prevent me from giving it full marks though I wouldn't let this stop me from returning.

  • Stayed September 2010, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank PabMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tivoli Marina Vilamoura

Property: Tivoli Marina Vilamoura
Address: Marina de Vilamoura, Vilamoura, Quarteira 8125-901, Portugal
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Vilamoura
#4 On the Beach Hotel in Vilamoura
#6 Luxury Hotel in Vilamoura
#6 Romantic Hotel in Vilamoura
#6 Spa Hotel in Vilamoura
#7 Family Hotel in Vilamoura
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Tivoli Marina Vilamoura 5*
Number of rooms: 383
Official Description (provided by the hotel):
With the famous Marina on one side and its own concessioned beach, Tivoli Marina Vilamoura is a reference for luxury tourism in the Algarve. A stage for large events, important meetings and the launch of new products, the congress centre of this 5-star Vilamoura hotel has a capacity for 3200 people simultaneously. The lively social and nightlife of Vilamoura attracts many local celebrities from different areas who come to enjoy the holidays and weekends of complete relaxation, where there is plenty to do such as shopping, a visit to the casino and golf. In the gardens of this resort in the Algarve, guests can pamper themselves at the Angsana Spa choosing from a vast range of invigorating treatments in the best oriental tradition and enjoy delicious delicacies in the hotel's restaurants and bars. ... more   less 
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Also Known As:
Tivoli Marina Vilamoura Hotel Vilamoura
Tivoli Marina Hotel Vilamoura
Tivoli Hotel Vilamoura
Vilamoura Tivoli Marina Hotel
Tivoli Vilamoura
Tivoli Marinotel Vilamoura
Tivoli Marina Vilamoura Portugal - Algarve

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