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“Great place to relax”
Review of Pinhal da Marina

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Pinhal da Marina
Ranked #12 of 36 Hotels in Vilamoura
Certificate of Excellence
Reviewed 13 September 2013

I have read all of the negative reviews on here,and can honestly say I have never had a bad time at Pinhal.We have stayed here four times,and will be going again in mid October.The place is very clean,quiet(yes you get a dog or two barking on occasions,it is not persistent,and certainly has never kept me awake at night.)
We always book a one bedroom apartment overlooking the smaller pool,these get the sun on the balcony all day,and the self catering facilities are excellent.It is a 20 minute walk to the Marina,all downhill-a taxi will cost 5 Euros.
The Marina itself can be expensive,but the views of the place as you eat are worth it.The hotel restaurant has a limited menu,but the quality of the food there has improved since we first stayed six years ago-it is also cheaper than the Marina.There is also a takeaway option.
We use Jafers supermarket,5 minutes from the Marina,I have always found it to be very good value.
The weather in October has always been great,late 70s to 80 degrees most days.Enjoy!

Room Tip: The apartments next to the smaller pool are best
  • Stayed: October 2012, travelled as a couple
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1  Thank SMSNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 7 October 2013

Good afternoon,
Thank you very much for your comment and for booking your holiday with us.
It will be a pleasure for us to serve you again this year, the Algarve in autumn is still warm and sunny!
Best regards,
Pinhal da Marina Apartamentos Turísticos

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Reviewed 8 September 2013

We stayed here for 7 nights in a 2 bed apartment overlooking the gardens. The apartment itself was spotlessly clean, maid service every day except Sunday, and very comfortable. The pool area was quiet which we liked and no problem getting a sunbed. Staff were very accommodating and couldn't do enough to help. A really good holiday all round, the only negative I would say is the noise from barking dogs in the neighbourhood, so not great sleep quality.

  • Stayed: July 2013, travelled with family
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Thank Kirstin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Manuel L L, Gerente geral at Pinhal da Marina, responded to this reviewResponded 18 September 2013

Dear Kirstin,

Thank you very much for your preference and for your comment.
We are sorry your sleep was disturbed by barking dogs, this is unfortunately out of our control. We have brought this issue to the attention of our neighbors several times and hope to get better results in the near future.
We are glad that you enjoyed our facilities and service though.

Best regards,
Pinhal da Marina Apartamentos Turisticos

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Reviewed 6 September 2013

The apartment we rented as part of a larger group was perfect for a couple. We had a very clean studio with A/C close to 1 of the 2 pools in this location. We were a 10 minute walk from the Marina and a 5 minute walk from a bank, shops, bars etc. There is a rental bike station outside the apartments which made it very easy to get around. The complex is well maintained and there were no issues with our arrival or departure. The staff on reception were very helpful but and here is my only major but... Some of the staff were rude, dismissive and very unhelpful. The complex is supplied by a restaurant but it only seemed to open when they felt like it. The staff inside the restaurant were extremely rude at times and became a running joke among the group of us that were there. If you asked any questions, you were met with a condescending sigh and tone which was totally unbecoming of restaurant staff. When your order was ready, you would be angrily beckoned by staff to come and collect it. What the complex fails to realise is that it has a large number of people staying and most people leave to get proper food and service. If the restaurant was improved and we had some way decent service, we would have stayed and eaten there nearly every day of trip.

To finish on a positive because our stay was very good, the apartments has two pools one which is shallow and one which is deep. The latter is the best hotel/apartment pool I have ever swam in. It is almost 3 meters deep in a section and this is something I love!

Overall, the complex is great, in a good location with extremes in its staff from the very helpful to very rude. Despite the ignorance of some of the staff, I would definitely stay here again if I was in Vilamoura.

Room Tip: The studios are very good value and are cheaper in some cases. I would definitely pick one of these...
  • Stayed: August 2013, travelled as a couple
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Thank TheWexican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Manuel L L, Gerente geral at Pinhal da Marina, responded to this reviewResponded 18 September 2013

Good morning,

First of all, thank you for booking your holiday at Pinhal da Marina and for your feedback which is highly valued.
The service and attitude of the restaurant staff has always been highly praised by our customers however, please accept our apologies for your experience at the restaurant and be sure that your comment will be brought to the attention of our staff.
We are very happy to read that you enjoyed your holiday with us overall though and it will be our pleasure to serve you in the future.

Warm regards,
Pinhal da Marina Apartamentos Turisticos

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Reviewed 4 September 2013

Although the apartment was dated, the complex itself was brilliant! The two pools never seemed to be overly busy (shame there was no lifeguard around!), the grounds were kept really clean and garden area was lush. The staff were excellent and very keen to help - especially the restaurant staff! Food was very cheap and tasty...drinks cheap too!

Didn't like the fact that towels were kept on sun loungers (even though signs clearly state this is not to happen). People on TripAdvisor moan about the steep hill up to the complex...don't be put off my this - the hill really isn't all that bad! Taxi's are so cheap so thats another option.

Plenty of restaurants around the Marina area - cheap, tasty and have a wonderful view!!

Would definitely go back to Pinhal...

  • Stayed: August 2013, travelled with family
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Thank FrenchMaid2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Manuel L L, Gerente geral at Pinhal da Marina, responded to this reviewResponded 18 September 2013

Good morning,

Thank you for providing feedback on your recent visit. We are very happy to read that you enjoyed your holiday at Pinhal da Marina. We try our best to avoid towels being kept on sun loungers and have signs around the pool however, it is not easy to get all of our guests to cooperate. As concerns the decoration, we are gradually modernizing some of our apartments .
We hope to see you again soon.

Kind regards,
Pinhal da Marina Apartamentos Turísticos

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Reviewed 4 September 2013

Just returned from 4 nights at Pinhal and have to say we were very happy with our choice.
We booked a studio with a double bed which was quite dated in decor and really could do with an update. Although it was a self catering unit, we would not feel comfortable cooking as the units were very old, same for the cutlery and other utensils, there was a musty sort of smell here too.

HOWEVER, overall we had a great time as the complex is very well landscaped, lovely plants, flowers and the general ambience is superb. We were very delighted that there were plenty of sunbeds available at any time of the day, not one person put out towels, the pool area was clean and tidy (main pool as we didn't use the smaller one but very clean too). Liked the fact there was no blaring music or silly pool games, though we noted a kids entertainer who was nice and low key.

We ate lunch here on 4 occasions and thought the prices and quality of food was good, staff were very friendly too. Also served a good range of drinks and there is ice cream available for the kids. Portion sizes are very generous indeed.

Would not consider eating an evening meal here or going half board as the restaurant is old fashioned and the furniture needs a revamp, there is just no atmosphere which is a shame as the food is very good. Thought it was odd too that we were told that if we wanted breakfast we would have to order the night before, seems you can't just turn up, hence our trips to the local cafes etc.

Location wise was brilliant, just a 10 minute stroll to the marina, 7 to the Spar which has fresh meat, bread and an extremely good range of groceries. In this area too is a cafe and a pasteleria offering well priced snacks and pastries. Taxis back are only 3.90 to 5 euros which is great value and saves a walk back from the centre through some questionable areas.

Staff are all very pleasant, receptionist very helpful when we experienced problems with our sink and a leak, this is always a good sign when things go wrong and they are corrected speedily and without fuss.

Was not happy that the housekeeping left our studio at 6pm which is just far too late. Luckily we spent a great deal of time by the pool so got back when the cleaner was leaving but normally we have a rest around 4-6 which would have been a right pain.

We were a couple attending a wedding but would come back with our teenagers as there is enough to do, we saw a football table, snooker, tennis etc and there is wifi available by the pool and at reception, shame there is none in the room.

This is a very good complex overall but quality of apartments do vary considerably. Oh and the complex is VERY QUIET!!!! I am a terrible sleeper but slept very peacefully. The previous post must have heard an off site dog barking, I could only hear an occasional bark coming from a nearby villa, hardly Pinhals fault!!

The TA rank is well deserved, a refurbishment of both older rooms and the restaurant would really improve is complex and compared to prices at others it is excellent.

Room Tip: Studios by reception with a garden view are old fashioned but a nice size.
  • Stayed: September 2013, travelled as a couple
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Thank 1oftheLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Manuel L L, Gerente geral at Pinhal da Marina, responded to this reviewResponded 18 September 2013

Thank you for providing feedback on your recent visit.

As concerns the housekeeping services, despite all the effort of our team and backup teams, occasional delay may occur during the high season and we do apologize for the delay you experienced.

We are pleased to read that you enjoyed your stay with us and as we are in the process of renovating some of our apartments and community room next to the restaurant.

Kind regards,
Pinhal da Marina Apartamentos Turísticos

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Reviewed 27 August 2013

The apartments are generally clean but unless you get a new apartment then the majority of the apartments are quite dated. The chairs / sun loungers around the pool also needed updated. Shop around for best price as hotel website can be misleading and doesn't guarantee the better apartments. Hope you like dogs barking at night.

Room Tip: Request a room near the second / new pool these are the better apartments. Rooms near the bar area n...
  • Stayed: August 2013, travelled with family
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Thank psych
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Manuel L L, Gerente geral at Pinhal da Marina, responded to this reviewResponded 6 September 2013

Good afternoon,
Many thanks for booking your summer holiday with us and for your feedback. It is very important to us.
We offer different solutions to our clients and our prices vary accordingly, depending on the view, access to the gardens and pools and type of decoration the apartments have. We are sorry to hear that you were disturbed by barking dogs. Noise from neigbours or animals is a challenge for any hotel or resort and this is unfortunately out of our control.
Best regards,
Pinhal da Marina Apartamentos Turisticos

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Reviewed 25 August 2013

In summary, it was a great self catering chalet for our family of four - very spacious rooms with good balcony view - wold definitely go again. Great if you do not want to be in the thick of the noisy hustle and bustle of the town and don't mind the short walk.

7 minutes walk down the hill to the nearest supermarket, restaurant and cafe - then another 7-8 minutes to large number of restaurants and shops around the marina (including McDonalds - if you REALLY want it!).

Two pools, one reasonably shallow for the kids (and the oldies), the other quite deep - both well kept. Good surroundings - quiet as away from the main road and shops/restaurants.

Can use the local equivalent of Boris-bikes, outside the apartments and various places like at the bottom of the hill near the main road, the local supermarket, all around marina, etc. Hire cards from reception need to be back by 8pm, first 45 mins is free and can have the bike for up to 3 hours.

Airport is about 30 mins direct by taxi.

Food is reasonable in price, marina can be more costly.

Food from cafe near main pool is good value and tasty - not massive choice but enough for about 3 meals for the more fussy of us.

If you book on day trip to slide & splash (about 30 Euros each) it is about 80-90 minutes away, good for adults and older children, take umbrellas as not much shade and can be quite hot. You can take your own food and drink. Plenty of grassed areas.

  • Stayed: August 2013, travelled with family
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3  Thank Dermot D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Manuel L L, Gerente at Pinhal da Marina, responded to this reviewResponded 30 August 2013

Greetings from Pinhal da Marina,

Many thanks for your comment, it is highly appreciated.

We are glad you enjoyed your holiday in Vilamoura and we hope to see you again next year!

Best regards,
Pinhal da Marina Apartamentos Turisticos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pinhal da Marina

Address: Praca 3 Caminhos | Quarteira, Vilamoura, Quarteira 8125-439, Portugal
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Vilamoura
#5 Romantic Hotel in Vilamoura
#5 Family Hotel in Vilamoura
#10 Luxury Hotel in Vilamoura
Price Range: £51 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pinhal da Marina 4*
Number of rooms: 128
Official Description (provided by the hotel):
Pinhal da Marina Apartments 10/15 minute walk to the Marina for restaurant's, bar's, shop's, and the casino, with a choice of 2 excellent golden sandy beaches either side of the Marina. The Vilamoura golf courses are all within a five minute drive. "Pinhal da Marina" itself comprises of 128 apartments (from studio to 3 bedroom apartment) all furnished with air conditioning in the living room, heater in the bedrooms, satellite tv, a safety deposit box, and if your clients are eating in, the kitchen's are equipped with cooker's, micro wave oven, toaster, tea-coffee facility's and cooking utensils. A feature of the apartments is the spacious veranda's overlooking the gardens or swimming pools where you can sit and watch the sun go down with your favourite beverage in hand. "Pinhal da Marina" host's two large outdoor swimming pool's, a child's paddling pool, a children's playground, restaurant/bar, tennis court, and football, volleyball, basketball area's. Wi-Fi is free of charge in common areas (pool and reception) at Pinhal da Marina Pinmar restaurant is located at Pinhal da Marina by the main pool and it is open from Abril to October. Every day you can have meals a la carte or choose to have half / full board regimen. Also you can have a snack or drinks all day long. Continental breakfast is served daily from 7 am to 10 am (extra cost per person/ day). O Pinhal da Marina is a great place for family holidays and self-catering holidays all year around. ... more   less 
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Also Known As:
Pinhal Da Marina Vilamoura, Portugal - Algarve

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