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Review of Pinhal da Marina

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Pinhal da Marina
Ranked #11 of 36 Hotels in Vilamoura
Certificate of Excellence
Reviewed 25 June 2014

Just returned from 11 night stay at this wonderful complex.We arrived late owing to our flight delay We were met by a lovely lady receptionist checked in and taken to our apartment,it was really superb very large,spacious kitchen good bathroom / toilet,very large balcony with 2 sun beds.Our first day we strolled down to the Marina,about 20mins longer back uphill ok as long as your not carrying provisions.Recommend you get taxi (around 4euros) because of the hill,but well worth it.We found the Marina a little pricey,best,just off the main area.Back to Pinhal da Marina cleaned every day, spotless balcony Sun 10am - 6pmWe did shop around and for what we paid exceptional value The staff are very friendly and pleasant and can't do enough to make your stay enjoyable Would we recommend this complex Most Certainly we would Can't wait to return.

Room Tip: Block 70 1st floor all good
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  • Stayed: June 2014, travelled as a couple
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3  Thank sky87blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 10 July 2014

Good afternoon,
Thank you very much for your positive feedback which we are so happy to read! We are delighted to hear that you enjoyed your holiday at Pinhal da Marina and it would be a pleasure to serve you again soon.
Warm regards,
Pinhal da Marina Apartamentos Turisticos

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Reviewed 25 June 2014

The staff are absolutely wonderful and the receptionists were very helpful when we needed help with our return flight.The apartment was huge & very light & airy with all the storage & wardrobe space you would expect at home.
It was quiet & peaceful surroundings within a great location.
This was our first visit to the Algarve and we will definitely be returning

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Low Cost Holidays
Thank Adrian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 10 July 2014

Dear Adrian,
Thank you for your preference and for taking the time to send us some feedback. We are glad you enjoyed your time at Pinhal da Marina and that our staff was helpful.
We hope to see you again soon,
Best regards,
Pinhal da Marina Apartamentos Turisticos

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Reviewed 24 June 2014 via mobile

There was 5 of us, two couples with our son. We had an absolute blast. Very clean, tidy, quiet. Always lots of sun loungers available even at lunchtime (no need to get up early!) 15 min walk to the marina/McDonald's/mini golf etc. Food in restaurant is well priced and something for everyone. I have seen other reviews moaning about the restaurant staff being rude it looks like it's being run by only one man and he struggles when it's busy. It's not his fault, if you just bear with him he's very friendly. I can't complain about it at all. Our hob broke on a sun evening, I called to report it, they changed it over within 30mins. Very good service if you ask me. Would recommend and revisit. If you go, you'll not be disappointed.
One final note, we used the recommended babysitting service and would also use that again. Although most restaurants are happy to cater for children.

Stayed: June 2014, travelled with friends
2  Thank Carly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 10 July 2014

Dear Carly,
First of all, thank you for booking your Algarve holiday with us and for your comments about our staff. It is very important for us to receive feedback about the baby sitting service and we are indeed happy that you would recommend it.
Best regards,
Pinhal da Marina Apartamentos Turisticos

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Reviewed 17 June 2014

Pinhal da Marina is a very quiet place to stay with very good value for money. The apartments are a bit old but are spacious and clean. The restaurant is a bit busy for breakfast but quiet for lunch. The pool has the correct dimension and we spend there a very pleasant time. Staff is nice and helpful.

Room Tip: An apartment with view to the pool.
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  • Stayed: May 2014, travelled as a couple
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3  Thank macarravilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 8 July 2014

Good morning,
Thank you for taking the time to share your experience at Pinhal da Marina. We are happy that you enjoyed your stay with us.
Best regards,
Pinhal da Marina Apartamentos Turisticos

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Reviewed 12 June 2014

Stayed at the Pinhal last week for a 4 night girlie break and what a fantastic place it is. We had 2 apartments (5 in one & 6 in another). The apartments were extremely spacious with 3 bedrooms, 2 bathrooms a large lounge and balcony and a spacious kitchen. They did not charge extra for safety deposit boxes and let us keep the room until 4.00pm on the day of departure.

The grounds and pools are really lovely and the reception staff could not be more helpful. The apartments are approx 15 min walk from the Marina, but the taxis fare is only 5 euros if you don't feel like walking.

The Marina itself is absolutely beautiful as is the beach with dozens of eating places ranging from reasonably priced to posh expensive cuisine.

I will definitely be returning to Vilamoura and would not hesitate to recommend it as a place to visit.

  • Stayed: June 2014, travelled with friends
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2  Thank KimberlyBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 8 July 2014

Dear Kimberly,
We are delighted to read your comment; it is very nice for us to know that you enjoyed your stay at Pinhal da Marina and that our staff was helpful to you.
We hope you will visit us again soon,
Best regards,
Pinhal da Marina Apartamentos Turisticos

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Reviewed 11 June 2014

My Wife and I returned to Pinhal da Marina for the first time in seven years. This was our eighth visit, as we used to go yearly and twice yearly before my Daughter arrived (although we did take her here when she was 5 & 14 months old). We decided to return this year for a long weekend, childless, for our Anniversary. The first point of contact was Reception (I think the Lady's name was Carmen?) who recognised us after seven years, which was incredible! Both Reception staff were lovely throughout our stay and completely faultless!. We arrived at the resort just after 9am and our room was already for us, so no need to wait until 3pm. Great start! The resort itself was very clear and plenty of sunbeds

One small niggle this time round. We were there for 3 nights and our room was not cleaned. to be fair the cleaner did turn up at 6pm on the evening before we were flying home, but we were getting ready to go for Dinner so too late. We were only there three nights though so no biggy

Our biggest disappointment however were the pool bar staff. One we recognised from previous visits and the other was new. Throughout our stay we got the feeling we were an inconvenience to them, rather than buying food and drinks and therefore keeping them in jobs! We found them both very short at times and at one point on the Monday afternoon they were nowhere to be seen. I had gone to the bar to purchase a bottle of Champagne for us to drink by the pool for our Anniversary, however after 20 minutes gave up as did another guest who was waiting to buy ice creams for his children. As well as this on our middle day we had lunch by the pool and my Wife had the chicken salad, which looked lovely, however after a few mouthfuls she noticed that the chicken was raw in the middle!! She was so concerned of what she had eaten that she had to go back to the apartment and make herself sick, not what you would expect or want when on holiday!!! Other than to say they were 'not charging us for the salad' (!) we were offered no apology from the bar staff.

Saying this it would still not put us off visiting. We still love Vilamoura and would return again in the future, however we will be avoiding contact with the staff and avoid the food at the pool bar.

  • Stayed: June 2014, travelled as a couple
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1  Thank Lee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 23 June 2014

Dear Mr Lee,

Thank you very much for your comments. It is highly appreciated.

We are very pleased that you decided to return to Pinhal da Marina after 7 years and even happier that you plan to visit us again soon.

We understand your disappointment regarding the restaurant staff and food and we can only apologize for the bad service you experienced. We recently hired additional members of staff for the pool restaurant so that this unpleasant situation may be avoided in the future.

The team has been warned about your comment and we will make sure that this kind of situation doesn’t happen again.

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Reviewed 10 June 2014

We only stayed one night here as we were attending an event in Vilamoura. The apartments are in a quiet suburban area but its only a ten minute walk to the main road which has a supermarket; and buses out to the beaches. A further five minutes will bring you to the Marina. The apartments themselves are very spacious, big bathrooms, clean and grouped around a swimming pool and lovely gardens. We stayed as a couple but it struck me that this would have been a perfect place to come with a young family, lots of room for travel cots buggys etc. The complex is gated and quite safe. Regarding the noise that others have mentioned, I was aware of someone walking around on the floor above early in the morning but it wasn't enough to really wake me up.

Room Tip: For me I would choose a ground floor apartment and ask for either morning or evening sun, whichever...
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  • Stayed: June 2014, travelled as a couple
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Thank Legendry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 23 June 2014

Greetings from Pinhal da Marina,

Thank you for your comment. We are pleased that you enjoyed your stay in Vilamoura and that you were satisfied with your apartment at Pinhal da Marina.
We hope to see you again soon.

Kind regards,
Pinhal da Marina

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Additional Information about Pinhal da Marina

Address: Praca 3 Caminhos | Quarteira, Vilamoura, Quarteira 8125-439, Portugal
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Vilamoura
#5 Romantic Hotel in Vilamoura
#5 Family Hotel in Vilamoura
#10 Luxury Hotel in Vilamoura
Price Range: £51 - £2,347 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pinhal da Marina 4*
Number of rooms: 128
Official Description (provided by the hotel):
Pinhal da Marina Apartments 10/15 minute walk to the Marina for restaurant's, bar's, shop's, and the casino, with a choice of 2 excellent golden sandy beaches either side of the Marina. The Vilamoura golf courses are all within a five minute drive. "Pinhal da Marina" itself comprises of 128 apartments (from studio to 3 bedroom apartment) all furnished with air conditioning in the living room, heater in the bedrooms, satellite tv, a safety deposit box, and if your clients are eating in, the kitchen's are equipped with cooker's, micro wave oven, toaster, tea-coffee facility's and cooking utensils. A feature of the apartments is the spacious veranda's overlooking the gardens or swimming pools where you can sit and watch the sun go down with your favourite beverage in hand. "Pinhal da Marina" host's two large outdoor swimming pool's, a child's paddling pool, a children's playground, restaurant/bar, tennis court, and football, volleyball, basketball area's. Wi-Fi is free of charge in common areas (pool and reception) at Pinhal da Marina Pinmar restaurant is located at Pinhal da Marina by the main pool and it is open from Abril to October. Every day you can have meals a la carte or choose to have half / full board regimen. Also you can have a snack or drinks all day long. Continental breakfast is served daily from 7 am to 10 am (extra cost per person/ day). O Pinhal da Marina is a great place for family holidays and self-catering holidays all year around. ... more   less 
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Also Known As:
Pinhal Da Marina Vilamoura, Portugal - Algarve

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