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“Best Reception staff we've ever experienced”
Review of Pinhal da Marina

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Pinhal da Marina
Ranked #11 of 36 Hotels in Vilamoura
Certificate of Excellence
Reviewed 22 July 2014

Just returned from an 8-day stay at Pinhal da Marina. A fabulous holiday made extra special by the remarkable reception staff- Claudia and Carmen. They really went the extra mile when we were struggling to book a day trip to Fiesa (amazing sand sculpture park- well worth a visit). They ended up making a number of phone calls on our behalf and then booked the travel for us! Such stars.

We requested a quiet ground floor room and got exactly that. The apartments we were in were exceptionally well sound-proofed and I can honestly say I did not hear a single voice from the apartments either side of us for the whole holiday. The views through the pine forest out to the sea are delightful. We were also given free safety box use during our stay and all kit for tennis, petanque etc, were also free.

We only ate at the restaurant once but it was absolutely delicious - a cod, potato and egg dish. A large selection of leftover holiday novels are available in the restaurant, and outside, free use of leftover buckets spades and armbands. It all felt very home from home.

The downside? The walk to the nearest supermarket, town, and beach :-(. A better map would have made our first day a lot easier.

Overall a five-star stay.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank E G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 20 August 2014

Good morning,
Thank you very much for taking the time to post your review. We very much appreciate your comments regarding your stay and the service of our staff. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take your suggestion about a better map of Vilamoura on board.
Thank you again for sharing your experience,
Best regards,
Pinhal da Marina Apartamentos Turisticos

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288 - 294 of 478 reviews

Reviewed 21 July 2014

Spent a week in these apartments with my husband and 2 girls. We had a lovely time and have no real complaints. The breakfast is continental only. The rooms are cleaned daily. The pool is lovely with a good kids pool. There are lovely trees surrounding the pool which provided plenty of shade when it was necessary. The staff were all friendly and helpful. Anna the girl from the kids club was exceptional. She interacted with the children by the pool which enticed them to join in with the organised activities. We would definitely return to this hotel

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Paulbohs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 20 August 2014

Greetings from Pinhal da Marina,
Thank you so much for your feedback, especially about the staff and the kids club that we put in place recently. We are glad to hear that you would visit us again, it would be our pleasure to serve you.
Best regards,
Pinhal da Marina Apartamentos Turisticos

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Reviewed 20 July 2014

Cannot fault anything about this place. Excellent for young families. Clean and well maintained with good swimming pools. Our 1 bedroom apartment was spacious and had everything we needed. We ate at the restaurant a couple of and the food was good. It is a bit out if town but a taxi was 4-5 euros to the marina.

Room Tip: Ask for a quiet room near the second pool
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Rohankhaira1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 20 August 2014

Good morning,
Thank you for your comment that we are delighted to read as we do our best to make young families feel comfortable at Pinhal da Marina.
We hope to see you again soon.
Kind regards,
Pinhal da Marina Apartamentos Turisticos

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Reviewed 20 July 2014 via mobile

This hotel deserves every good review it has. The staff are great, so attentive. Particular thanks to all the pool restaurant staff who were very accommodating and always wanting to help. The room we stayed in was a one bedroom apartment and comfortably slept 4 adults. We had a maid service daily and new towels every other day. Lots of facilities for being self catering including a dishwasher! The apartments are set in lovely green grounds and it was so peaceful, we weren't over looked at all. Both pool areas and the rest of the resort were immaculately clean. The only down side is that the spar is at the bottom of the hill, so a bit of a trek back up with shopping. About a 15 minute walk to the marina which is also very lovely. Overall had a great holiday and could not recommend this hotel and it's staff enough! Thanks pinhal for a super week.

Stayed: July 2014
Thank Krb88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 21 August 2014

Good morning,
Thank you so much for your positive comments, we look forward to welcoming you again soon.
Kind regards,
Pinhal da Marina Apartamentos Turisticos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Stayed a week in a studio room, which was very large with nice patio overlooking the pool and gardens. Beds comfortable and nice linen. The complex is in a quiet residential area with gated access..
The reception ladies, Dora, Carman and Claudia were very friendly and helpful.
I would suggest hiring a car as no where other than the Marina to walk to and that is a 20 min walk Quarteira is the next nearest resort which has a lovely promenade to walk along.
Would definitely stay here again and highly recommend the low storey apartments.

Room Tip: All rooms overlook the pool and in a sunny position.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank shortyca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 27 August 2014

Greetings from Pinhal da Marina,
First of all, thank you for your preference and for taking the time to send us your comments: it is a great incentive for us to provide an even better service to our customers.
We are happy to know that you had a comfortable stay with us and that you would consider visiting us again.
Kind regards,
Pinhal da Marina Apartamentos Turisticos

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Reviewed 18 July 2014

We booked a "superior studio apartment with pool view". I was expecting something a little more luxurious given the star rating of the complex and having booked a superior apartment......however it was certainly spotlessly clean and spacious and catered for our requirements. The kitchen had a full size fridge with freezer, microwave, dishwasher. toaster, coffee maker and kettle, fully equipped if you wanted to cater for yourself. There was free wifi in the room and poolside as well as in reception, although the signal was weak at times but it was free! The maids came in every day but Sunday and towels were changed regularly. The nearest supermarket was a 15 minute stroll (slightly up hill on the way back) and the Marina a 20-25 minute stroll with a wide choice of restaurants. All the staff at the complex were polite, friendly and helpful, it was a real pleasure to stay at this complex. Thank you Pinhal da Marina :o)

Room Tip: We were in apartment 7016, that block overlooked the second pool which was much quieter than the mai...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank GillyA_1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 20 August 2014

Greetings from Vilamoura,
Thank you very much for your feedback, it is highly appreciated.
The apartments at Pinhal da Marina have different decoration styles according to the apartment type. However, simple, functional and spotlessly clean furniture and equipment is common to all apartments . Yet, we try our best to continuously improve the common areas for our customers to enjoy the sun, the green areas and refreshing pools.
Best regards,
Pinhal da Marina Apartamentos Turisticos

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Reviewed 17 July 2014

We were lucky to get a top floor 3 bedroom, 2 bath apt with a large balcony with a great view south toward the coast and harbor. The 2 major bedrooms are very tiny, so you have to use hallway closets. The 3rd bedroom was little more than an L-shaped closet with 2 single beds, so we just used this as a storage closet. On the other hand, the kitchen, dining room and living room were very spacious. We cooked many of our meals ourselves and had scenic meals on the balcony, but of course there are many nice pubs and harbor side restaurants in the center of town - an easy 15-20min walk from the resort. There are also some supermarkets within walking distance in town (Eg, Spar) where you can get a good variety of groceries, spirits and cooked take-out food. The grounds, gardens and pools are very nice and the whole gated community is very comfortable and secure. The staff were exceptionally nice and helpful, but be sure to arrive before the 6pm closing time for Reception. The general location of the resort is on a hillside in a pleasant neighborhood, away from noise and traffic, but easily accessible to the central harbor village or the lengthy beach. In summary, a very nice place for a quiet vacation near the sea for either families or adults, but be advised of the very small bedrooms.

Room Tip: Adults - Try to get a top level suite with a balcony facing south-west. Families - try to get a grou...
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank odan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_t12320092010, Gerente geral at Pinhal da Marina, responded to this reviewResponded 20 August 2014

Good morning,
First of all we would like to thank you for taking the time to write a review about your stay at Pinhal da Marina. We are indeed pleased that you enjoyed your vacation with us. We agree that some apartments have smaller rooms. In fact, Pinhal da Marina was designed and built in different stages. The architect who was in charge of the initial phase was a very prestigious and award-winning professional. He had a very particular conception of houses in which rooms were only for sleeping and so did not need to be large. On the contrary, he thought that the living room, balconies and kitchen had to be spacious to allow family gatherings. When this architect died, another professional worked on the final phase of the construction of Pinhal da Marina, he maintained the same set of architectural features but with larger rooms.
Best regards,
Pinhal da Marina Apartamentos Turisticos

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Additional Information about Pinhal da Marina

Address: Praca 3 Caminhos | Quarteira, Vilamoura, Quarteira 8125-439, Portugal
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Vilamoura
#5 Romantic Hotel in Vilamoura
#5 Family Hotel in Vilamoura
#10 Luxury Hotel in Vilamoura
Price Range: £51 - £1,778 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pinhal da Marina 4*
Number of rooms: 128
Official Description (provided by the hotel):
Pinhal da Marina Apartments 10/15 minute walk to the Marina for restaurant's, bar's, shop's, and the casino, with a choice of 2 excellent golden sandy beaches either side of the Marina. The Vilamoura golf courses are all within a five minute drive. "Pinhal da Marina" itself comprises of 128 apartments (from studio to 3 bedroom apartment) all furnished with air conditioning in the living room, heater in the bedrooms, satellite tv, a safety deposit box, and if your clients are eating in, the kitchen's are equipped with cooker's, micro wave oven, toaster, tea-coffee facility's and cooking utensils. A feature of the apartments is the spacious veranda's overlooking the gardens or swimming pools where you can sit and watch the sun go down with your favourite beverage in hand. "Pinhal da Marina" host's two large outdoor swimming pool's, a child's paddling pool, a children's playground, restaurant/bar, tennis court, and football, volleyball, basketball area's. Wi-Fi is free of charge in common areas (pool and reception) at Pinhal da Marina Pinmar restaurant is located at Pinhal da Marina by the main pool and it is open from Abril to October. Every day you can have meals a la carte or choose to have half / full board regimen. Also you can have a snack or drinks all day long. Continental breakfast is served daily from 7 am to 10 am (extra cost per person/ day). O Pinhal da Marina is a great place for family holidays and self-catering holidays all year around. ... more   less 
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Also Known As:
Pinhal Da Marina Vilamoura, Portugal - Algarve

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