Agent located on site e mailed a link of a beautiful 3 bedroom duplex with en-suite bathroom, balconies, air conditioning and a private roof terrace which was to be ours for 1 week upon receipt of deposit. I had asked for 2 bedroom but was told the 3rd bedroom would be closed off.
On arrival (10 am) we had to wait for over and hour for the room to be cleaned, then we were shown to a very tired 2 bedroom apartment with no air conditioning! Clearly shocked we disputed the the accomodation and were told we had booked a 2 bedroom and that is what we had, when the issue of air conditioning arose we were told we didn't ask for it-well that's because we were told we had it. In fairness after several complaints we were offered a full refund but that left the problem of having to find alternative accomodation and we were advised by a portuguese agent on the site that the probability of us finding anything else was unlikely. We stayed where we were and made the most of it. An air conditioning unit was brought to us the following day. During our week stay there was no sign of maid service until I queried it on the 5th day, it states in the brochure there is maid service 3 times per week.
As a whole Old Village is a lovely tranquil place with all you could possibly need on site, staff in the supermarket are always very friendly. The beach to the right of the marina is gorgeous and we found a fantastic restaurant on the last day 'O Vitoria' it is close to the marina highly recommended we only wish we had found it sooner.
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- Also Known As:
- The Old Village Apartments Hotel Vilamoura
- Old Village Vilamoura
- Old Village Apartments Vilamoura
- The Old Village Apartments Vilamoura, Portugal - Algarve