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“Bedlam at this great location”
Review of Vila Gale Ampalius

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Vila Gale Ampalius
Ranked #9 of 36 Hotels in Vilamoura
Certificate of Excellence
bradford
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Bedlam at this great location”
Reviewed 26 June 2014

Just spent ten nights here and couldn't t wait to leave due to noise from night club opposite main entrance complained to management who said they have reported this to authorities but nothing happening to stop it it will get worse as season goes on on our last night bus loads were shipped in from other resorts what a shame for this other wise great location

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank alan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Ampalius, responded to this review, 21 July 2014
Dear Guest

Firstly of all thank you for taking time to make your review about Vila Gale Ampalius, which deserve our best attention.

All comments and suggestions from our customers are extremely important and it helps us to correct any deficiencies and improve the level of our services.

About the noise we are solving the problem with that authorities.

It will be a pleaser for us to welcome you back at Vila Gale Marina or any other Vila Galé in Portugal or Brazil.

Thank you for your preference.

Best regards.

Porfirio Perdigão
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (453)
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English first
Level Contributor
96 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 26 June 2014

I have been several times in this hotel and it is the one of my favorites. Last time Apr. 2014 was again a nice visit. Shuttle goes free to the golf courses and there are lot of golffers in this hotel. Gym is equipped nicely (crosstrainer and free weights). Breakfast is the best I have eaten in any hotel: fresh food for everyone.

Last time I visited we got a bigger and nicer room that we had booked. So they like their customers.

I truly recommend this hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JJB90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Ampalius, responded to this review, 21 July 2014
Dear Guest

Firstly of all thank you for taking time to make your review about Vila Gale Ampalius, which deserve our best attention.

We were pleased to hear that you enjoyed your stay.

It will be a pleaser for us to welcome you back at Vila Gale Ampalius or any other Vila Galé in Portugal or Brazil.

Thank you for your preference.

Best regards.

Porfirio Perdigão
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcestershire
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 26 June 2014

The location is very good and near to the beach and a short walk to the marina. The grounds in the hotel are pleasant with plenty of sunbeds on various elevations and the pools are nice. There is a gym which is basic and no air conditioning. The sauna is tiny but good and the steam room did not work properly. The jacuzzi was not clean with bits floating around although the indoor pool was ok. We found the rooms to be basic and dated but worse still it is a very noisy hotel and you can hear everything in the rooms next door. Also you can hear loud music from the casino which went on till past 6am! The bathroom was not cleaned to a high standard and the shower curtains should have been replaced and shower head was mediocre at best. We had a look at the rooms with a sea view and no real improvement. We stayed half board and we only ate once as the buffet style was completely awful with various stewed offerings. One night there was grilled sirloin steaks on offer which had the all the qualities of shoe leather! The breakfast was not too bad.
There is normally some entertainment on in the evenings but the drinks are very expensive. The lifts are very slow and always queues to get in. Having stayed in a Pestana hotel the week before I would never stay at this hotel again and in my opinion it should be 2 stars at best. Dreadfully disappointed.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Paullie11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Ampalius, responded to this review, 21 July 2014
Dear Guest

Firstly of all thank you for taking time to make your review about Vila Gale Ampalius, which deserve our best attention.

We were pleased to hear the positive points that you referred and we took due note of the negative ones.

I would like to speak with you about some of the points that you refer in your review, please send me your e-mail. My contact is pperdigao@vilagale.com


Best regards.

Porfirio Perdigão
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WEST MIDS
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 25 June 2014

Just come back from this hotel with my wife, stayed for seven nights and I was in a position where I said to myself “ I can’t wait to go home”.

As a couple they couldn’t even provide a double bed, we had to sleep on two singles joined together using the bed spreads, complaining about this was ignored.

The hotel is located in a fabulous position and close to the Marina and the beach is a minute away. The rooms are cleaned on a daily basis and the breakfast is good but that’s as far as it goes. The down fall to this hotel are the staff, excluding the house keeping staff who cleaned our room on a daily basis. The staff are extremely rude and have no customer service skills at all. When we arrived in the night they gave us the key and we had to work out where we had to go with our luggage, no help what so ever. The following morning we asked to speak to the manager, no joy even after we asked on four occasions. The hotel does have excellent facilities but for a bit more money I would stay the hotel Tivoli or the Crowne Plaza. At one stage I asked for some shower gel, and the response was no, shockingly amazed at the response I asked to speak to the manager, and yes you’ve guessed it no sign of him. I will never return to this hotel again, and it’s a real shame as it’s the staff that let this beautiful located establishment down. One vital point don’t lose or misplace your towel card as you will be charged twenty Euros, absolutely hideous and again shocking. Finally as tourists we asked for information as to what we could do or go within the area, to our surprise this hotel has no information or leaflets like other hotels in the area, this is appalling and poor for an apparently four star hotel.

Room Tip: stay at Room 335, good sea views
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank royandvitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Ampalius, responded to this review, 21 July 2014
Dear Guest

Firstly of all thank you for taking time to make your review about Vila Gale Ampalius, which deserve our best attention.

We were pleased to hear the positive points that you referred and we took due note of the negative ones.

I would like to speak with you about some of the points that you refer in your review, please send me your e-mail. My contact is pperdigao@vilagale.com


Best regards.

Porfirio Perdigão
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 June 2014

We stayed in the superior sea view room for 3 nights. The room was huge with a good view. how ever the room lacks some basic facilities such as kettle and should be requested from reception. Also I was surprised to find out that I have to pay for the in-room safe as you do not expect to pay for these type of things with the price you pay for this hotel. The room cleanliness was OK with some black marks on the bathroom. The air-con was not working on arrival which was fixed on my request. we also did not find the beds comfortable. the internet in the lobby is good but you have to pay for it to use it in your room.The breakfast buffet offered a good variety but the coffee taste was awful from those machines. Both indoor and outdoor swimming pools were very good with a good pool bar. Staff were helpful except a man behind the reception with a rude attitude. Also, there is club near the hotel which makes sleeping almost impossible
For the price I have paid for this hotel, it did not meet my expectation and will not return to this hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shahrouz2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Ampalius, responded to this review, 21 July 2014
Dear Guest

Firstly of all thank you for taking time to make your review about Vila Gale Ampalius, which deserve our best attention.

We were pleased to hear the positive points that you referred and we took due note of the negative ones

It will be a pleaser for us to welcome you back at Vila Gale Ampalius or any other Vila Galé in Portugal or Brazil.

Thank you for your preference.

Best regards.

Porfirio Perdigão
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cookstown, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014

We have just returned from this hotel. We found the staff to be very helpful and the hotel itself is very well situated next to the Tivioli Hotel beside the marina. Breakfast was very good and lasted until 10.30 a.m. We had booked a superior room with a sea view. I wouldn't class the room as superior. It did have a sea view and was clean but I have stayed in much better bedrooms of 4 star rating. The hairdryer provided was terrible for any ladies travelling I would advise that you bring your own. There is a hairdresser on site who is good but quite expensive as the price displayed is a lot less than what they charge, so be careful. This aside it is a good hotel but not a lot of nightlife in it.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Alpharooms

Helpful?
Thank Anita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Ampalius, responded to this review, 21 July 2014
Dear Guest

Firstly of all thank you for taking time to make your review about Vila Gale Ampalius, which deserve our best attention.

We were pleased to hear that you enjoyed your stay.

It will be a pleaser for us to welcome you back at Vila Gale Ampalius or any other Vila Galé in Portugal or Brazil.

Thank you for your preference.

Best regards.

Porfirio Perdigão
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Troon, United Kingdom
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 June 2014

Stayed at the Ampalius for 4 nights at the end of April/beginning of May whilst on a golf holiday with friends.

We'd stayed there around the same time in 2013.

Hotel is clean, and the dining room and open plan lounge areas are airy and spacious.

The pool complex is very good with plenty loungers, parasols and even grass areas. The indoor pool and spa area is super place to relax as well.

The air-con in our bedroom was not working when we arrived but once we spoke to reception it sorted promptly and worked fine during our stay - that had been a concern the previous year.

We ate in various restaurants in the evenings but the hotel breakfasts were good with a decent choice and selection.

The location of the hotel is perfect for the beach and the nearby marina area.

The hotel was very busy this year and it was good to see how well the staff coped - would suggest an extra person at reception perhaps at busy times

Recommended for golf parties, families and anyone wanting a reasonable hotel in a good location

Room Tip: Might be worth paying a little extra for sea view/marina views as those rooms are slightly bigger.
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank killie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Ampalius, responded to this review, 21 July 2014
Dear Guest

Firstly of all thank you for taking time to make your review about Vila Gale Ampalius, which deserve our best attention.

We were pleased to hear that you enjoyed your stay.

It will be a pleaser for us to welcome you back at Vila Gale Ampalius or any other Vila Galé in Portugal or Brazil.

Thank you for your preference.

Best regards.

Porfirio Perdigão
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Gale Ampalius

Property: Vila Gale Ampalius
Address: Alameda Praia da Marina, Vilamoura, Quarteira 8125-408, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Vilamoura
#5 On the Beach Hotel in Vilamoura
#6 Family Hotel in Vilamoura
#7 Spa Hotel in Vilamoura
#8 Luxury Hotel in Vilamoura
#11 Romantic Hotel in Vilamoura
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vila Gale Ampalius 4*
Number of rooms: 357
Official Description (provided by the hotel):
This attractive hotel is situated directly next to the Marina beach and is located in the tourism centre of Vilamoura. Just across the street guests will find the local casino and the marina just 100 metres away with a huge offer of shops, restaurants, bar and other entertainment attractions in the immediate vicinity. The nearest golf course lies 2 km from the hotel and it is just 50 metres to the nearest public transport connection. The hotel was built in 1992 and completely renovated in 2003. It has 357 rooms divided by 10 floors, including 84 suites suitable for families. Guests are offered a large, peaceful garden and pool area, a stylish lobby with 4 lifts, and a reception that is open to guests around the clock with a safe. It also has parking lot, a game room, a newspaper stand, a shop, a cosy bar and an air-conditioned restaurant with a non-smoking area and highchairs available for small children. The hotel is fully equipped with a conference room and the public Internet terminal room. For an additional cost guests may take advantage of the laundry service and the garage. The impeccable rooms are equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. The hotel has an outdoor pool with a children's area, a snack bar, sun loungers and parasols. In addition, it offers an indoor swimming pool, a gym and a spa centre with Jacuzzi, sauna, massage service and beauty treatments. It is also possible to take advantage of offers such as tennis, golf and snooker/billiard tables. There is a fine buffet available at breakfast and in the evening. At lunch and at dinner guests may dine a la carte or chose from the set menu. It is possible to book a half-board stay. The hotel accepts American Express, Diners Club, Eurocard, MasterCard and VISA as payment options. ... more   less 
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Also Known As:
Vila Gale Ampalius Vilamoura, Portugal - Algarve
Ampalius Hotel Vilamoura
Hotel Vila Gale Ampalius

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