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“Golf is good, service doesn't measure up.”

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Pestana Vila Sol, Vilamoura
Ranked #19 of 36 Hotels in Vilamoura
Reviewed 6 August 2014 via mobile

I write this from the terrace of the Clubhouse where I have been waiting fully 30 minutes for a waiter to appear. It isn't busy. They seem adequately staffed- just disinterested in being of service. This is consistent with other visits to the Clubhouse. Food is adequate but nothing to write home about. The front desk staff in the hotel seem to need guidance from a manager to handle every request. Our room in one of the villas was OK though a little tired. No WiFi in the rooms. We came for the golf- so not a terrible disappointment but far from the excellent experience we enjoyed in other Pestana Group hotels on this trip. Sigh- still no sign of a waiter.

Stayed: August 2014
1  Thank 4994MM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRNeves, Manager at Pestana Vila Sol, Vilamoura, responded to this reviewResponded 23 August 2014

Dear "4994MM",

Thank you very much for choosing Pestana Vila Sol for your stay in Vilamoura, and for sharing your experience in Tripadvisor.

I am glad th hear that you enjoyed the hotel in general, I am naturally sad to read that we failed to impress you positively with our service in the Club House and Reception. Rest assured that your comments were shared with my team to avoid this to happen again.

Should you ever visit Vilamoura again, we would be very please to welcome you back at Pestana Vila Sol Golf & restort Hotel and have the opportunity for a positive experience.

Kind regards,

João Neves
Unit Manager

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323 - 329 of 933 reviews

Reviewed 5 August 2014

We stayed Mid-July for 1 week with another couple, returned after a great break last year... stayed in the Hotel again, clean room with great view from balcony of the Driving Range and over the tree tops on the excellent championship course.
Our stay coincided with the Sir Bobby Robson Celebrity Golf Classic, filmed by Sky Sports, won by Chris Coleman - Wales Manager - and one of the most genuinely friendly guys you could hope to meet.
For the last 3 days the hotel was very busy, as was the poolside, however always plenty of room.
Played the course twice then ventured to the Old Course "fantastic" and Val do Lobo Royal again, outstanding, played these 2 previously, they are probably the best conditioned and most challenging of all the Vilamoura courses. Vila Sol was in great nick as tough as ever, with great putting surfaces...fairly quick, clearly a lot of prep work ready for Sky Sports exposure.
Hotel staff in general was very good, particularly on the Main Reception, 1st class again. The breakfast was very good, plenty of choice, fresh fruit (not canned), meats, cereals, breads etc etc.
Utilised the shuttle to the Beach when we had a non-golfing day.. remember to book in advance at the front desk, can only be booked on the morning of the trip. If your name is not on the list, you won't travel, if it's too busy.
As previous, down to the Marina area every night except the 1st, ate in the Clubhouse watching the World Cup Final. No bad meals between us, all enjoyed what we ate in all of the restaurants.
Having reviewed this resort last year, my opinion hasn't changed, thoroughly recommended, great place to play golf, great rooms, very good service and an ideal base for heading into Vilamoura, 10 Euros each way by taxi. Similar to last year, not a cloud for 7 consecutive days... try and say that in the UK !! I'm sure it won't be our last visit.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank MKDonGer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRNeves, Manager at Pestana Vila Sol, Vilamoura, responded to this reviewResponded 23 August 2014

Dear "MKDonGer",

Thank you very for your loyalty, and for your great review. It makes ourselves extremely happy to hear that you had a great stay and truly enjoyed our service, facilities and relaxing surroundings.

Looking forward to welcome you back in a near future,

Warm regards,

João Neves
Unit Manager

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Reviewed 4 August 2014

Having had such a great stay last year, we came back again this year and were not disappointed as we had another fantastic holiday here. We have 2 children (9 and 3) and stayed in one of the garden villas which are perfect as there was enough room for us all (we had the bedroom and kids stayed in the lounge area on comfortable beds), plus they could run in the (beautiful) grounds whilst we could watch and relax from the patio. The hotel is about 6km from the main resort of Vilamoura, but offers a regular courtesy bus service and taxi is only max of €10. There are 3 pools (main one, children's one and indoor one with jacuzzi) and pool side never got uncomfortably packed so at some points the kids had the main pool to themselves! Food good, only change was that this is now a buffet (rather than a la carte as it was last year). However, choice and quality fantastic. Breakfast especially was amazing - everything you could possibly want was available. It was great to see many familiar faces on the friendly staff - a good sign that they are a happy team and it shows as customer service is of top quality. Thank you for another lovely stay, and we look forward to staying here again!

Room Tip: Garden villas ideal for families.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank H0lly3012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRNeves, Manager at Pestana Vila Sol, Vilamoura, responded to this reviewResponded 23 August 2014

Dear "H0lly3012",

Thank you for sharing your experience at Pestana Vila Sol. I am glad to hear that you enjoyed your stay and found the staff both familiar and commited in ensuring a most pleasant one! Rest assured that I will share your comments with the entire hotel team.

Hoping to welcome you again soon,

Kind regards,

João Neves
Unit Manager

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Reviewed 3 August 2014

Had a fantastic stay. We had a room in the main building, which was lovely. The breakfast was all you could ask for and all the staff were very helpful. Pool area was also very good and there were sufficient sunbeds to go round.
This hotel is excellent for couples and young familes but too quiet for families with older kids and be prepared to wait for a taxi to the marina in high season.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Leeds_utd077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRNeves, Manager at Pestana Vila Sol, Vilamoura, responded to this reviewResponded 22 August 2014

Dear "Leeds_utd077"

Thank you so much for choosing Pestana Vila Sol for your visit to Vilamoura.

We are more than happy that you enjoyed your stay with us and our facilities and services met your expectations.

Pestana Vila Sol is well known for its quietness, comfort and relaxing atmosphere, although providing plenty of activities, daily programs featuring theme buffets with live entertainement and a kids club, trying to please the whole family!

Thank you very much for sharing your experience, and I do look forward to welcome you n a short future.

Kind regards,

João Neves
Unit Manager

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Reviewed 2 August 2014

Had a lovely stay at this hotel. Lovely room in the hotel building, large bathroom and spotless. Nice balcony too. Staff were very helpful and wanting to please. Gardens beautiful. Breakfast good, and lunch at the clubhouse is good. However evening meals were not good. The selection was very limited and tasteless. It is not worth 25 euro per person if your not on half board. We ate at vilamoura and had room service some nights. As couldn't face the evening meals in the hotel. A real shame. They also need to move some parasols to the childrens pool. There were only 3, and this is not enough. A few more touches would need to be made for me to give it a fair 5 star rating. Would return, but would not pay for half board. And 1 week is enough, as there isn't an entertainment programme for adults or children, and evenings could be very repetitive. Would be nice to have a supermarket in walking distance too. The supermarket near the hotel, is not safe to walk to, as you have to walk on the road.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Jleeds2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRNeves, Manager at Pestana Vila Sol, Vilamoura, responded to this reviewResponded 22 August 2014

Dear "Jleeds2004"

Thank you very much for staying at Pestana Vila Sol.
It is really gratifying to see how enjoyable your stay was and that you were pleased with our service. We are happy that our staff did a good job during your stay with us.Thank you so much for your constructive comments and review, which I shared with my team.

We look forward to welcome you again, hopefully soon, at Pestana Vila Sol Gol & Resort Hotel.

Best regards,

João Neves
Unit Manager

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Reviewed 1 August 2014

Very nice affordable 5 star hotel, friendly staff and very good facilities specially if you're a golfer or a tennis player. You can also do jogging on a a trek inside the hotel area.
Gymnasium, children area, there's always space to park, in case you're driving.
Staff, very friendly and always ready do help you.

Room Tip: If travelling with family, choose garden suite.
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank AntonioMenezes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRNeves, Manager at Pestana Vila Sol, Vilamoura, responded to this reviewResponded 22 August 2014

Dear "AntonioMenezes",

Thank you very much for choosing Pestana Vila Sol for your stay in Algarve, and for your kind words of appreciation about our staff courtesy and also for our facilities.

Looking forward to welcome you back at Pestana Vila Sol,

Kind regards,

João Neves
Unit Manager

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Reviewed 1 August 2014

Just returned from an 8 night stay with family at Palmyra, Vila Sol. A lovely 3 bedroom apartment overlooking one of the swimming pools.Staff at Palmyra were friendly, efficient and always ready to help. One slight problem with a toilet was remedied within an hour.Holiday booked through Golden Triangle Properties who again were very efficient and helpful.
Eight days wall to wall sunshine made for a wonderful holiday.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank TynedaleHexham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Vila Sol, Vilamoura

Address: Morgadinhos | Morgadinhos, Vilamoura, Quarteira 8125-307, Portugal
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#7 Business Hotel in Vilamoura
#9 Spa Hotel in Vilamoura
#14 Family Hotel in Vilamoura
#15 Luxury Hotel in Vilamoura
#15 Romantic Hotel in Vilamoura
Price Range: £56 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Vila Sol, Vilamoura 5*
Number of rooms: 189
Official Description (provided by the hotel):
The Pestana Vila Sol is a 5-star hotel in Vilamoura, in the Algarve. It is perfect for those looking to take a family vacation and to relax with a round of golf or tennis, or simply take a dip in one of the swimming pools. It is located just 7 minutes by car from Vilamoura beach and 5 minutes by car from the marina. The hotel offers one restaurant and 2 bars. You can also make use of the gym, indoor swimming pool and jacuzzi. For the youngsters, we offer a game room, a playground and a Kids Club available during the summer months. Each room includes a private balcony or patio and has Wi-Fi and a flat-screen TV. ... more   less 
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Also Known As:
Pestana Vila Sol Golf And Resort Hotel
Pestana Vila Sol Golf Hotel Vilamoura
Vila Sol Hotel
Vila Sol Resort
Pestana Vila Sol, Vilamoura Portugal - Algarve

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