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“Hilton Vilamoura delivers on its promise”

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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #4 of 36 Hotels in Vilamoura
Certificate of Excellence
Marlow, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Hilton Vilamoura delivers on its promise”
Reviewed 11 June 2013

This hotel is great for families, provides quality and service for adults and lives up to and exceeds the promises promoted on the website. The staff are very family friendly, the kids club is well run, has good facilities and covers a good age range. Regular transport to the marina is very welcome. Also, plenty of undercover parking, great to start your journey in a cool car!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 13 June 2013
Dear Guest,

I’m delighted that you chose to stay at the Hilton Vilamoura and truly appreciate the excellent review on TripAdvisor.

Thank you so much for acknowledging that we have succeeded in delivering on expectations and our brand promise.

This is indeed a family-friendly resort with an amazing children’s facility and dedicated staff who provide our younger guests with hours of fun activities at Paradise Island.

Thanks again for your kind comments and I look forward to welcoming you and your family back to the resort again very soon.

Kind regards,

David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (407)
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English first
Southend-on-Sea, United Kingdom
1 review
Reviewed 11 June 2013

Hotel was excellent value for money booked through Expedia. Staff were very polite and helpful. Breakfast was very good. Rooms very clean and reasonably spacious. One slight negative the pool area was fairly crowded with young families and sun beds difficult to get after 10.00 am. Very good shuttle service from the hotel to the beach and the Marina due to location being 30 minutes walk to the beach/marina. Overall an excellent experience and I would certainly go back on another occasion.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 13 June 2013
Dear Guest,

Thank you for choosing the Hilton Vilamoura for your long weekend break in June and writing about it on TripAdvisor.

We are very pleased that you were impressed with the resort facilities and service and that our team succeeded in providing you with an excellent experience. Your comment about the sunbeds was duly noted and steps are being taken to improve the pool setup.

Thanks again for your feedback and we very much look forward to welcoming you back again very soon.

Kind regards,


David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 10 June 2013

Stayed here in May for 4 nights and I found the staff excellent and the room was great.

The hotels is close enough to Vilamoura without been in the heart of things, A taxi from the rank at the back of the marina never cost me more than 5 euro. The shuttle bus rang regularly in the evening and you would have to queue sometimes, but I never waited longer than 15 minutes.

Like other reviews, towel dropping is an issue at the pool, a couple placed towels on beds beside me at 11am and come back at 3pm and just handed them back in, never using the sun lounger once. I can only imagine the issues when the high season comes and I think the hotel need to enforce their own rules on this.

Poolside expect to pay 5 star prices, a can of coke & 1.5l of water costs 8.50 euro, this really is too much to pay and I actually think it serves as a disincentive for buy more. I'd reckon they would sell more if they dropped the pricing as most people made one purchase or just got what they needed from the nearby Ali Super.

The hotel provided free wifi which was great for checking emails and surfing the web, the speeds are pretty slow though, I got about 1mb download so dont think you will do any kind of serious work or stream movies over it.

Breakfast is run very efficiently considering how busy it is, the cold buffet is good, plenty of fresh fruit etc but the hot breakfast can be hit & miss depending on how long the food is sitting there.

Overall I liked this hotel and would return again

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank holeinthehead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 19 June 2013
Dear Guest,

Thank you for choosing the Hilton Vilamoura for your short break in May and posting a review on TripAdvisor. We are very pleased to learn that you enjoyed your stay and were impressed by the accommodations and staff.

We have already been taking measures to improve the sunbed setup and I’ll be sure to address service consistency at breakfast with our executive chef. Your comments about the poolside prices have also been duly noted for future consideration.

Thanks again for sharing your feedback and we very much look forward to welcoming you back again very soon.

Kind regards,


David Ecija
General Manager
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London, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 June 2013

Ive been here a few times and come back regularly. The staff are brilliant and breakfast is always top-notch. The setting is good and the Paradise Island Kids Club is another excellent service. Drinks in the bar are good but the food wouldnt be the best to be honest. Also the Hotel food in the evening is only ok. The staff cant do enough for you so this makes the stay more comfortable. The only issues I had were that there was not enough sunbeds or bathing areas available. It was the last week of May and the occupancy was high so I dont understand why that couldnt be catered for.. Also the pools are freezing, I mean freezing like ice cold. Other than that it was excellent.

Room Tip: The Cold Pools are the only thing that let this place down..
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 13 June 2013
Dear Guest,

Thank you so much for visiting the Hilton Vilamoura on a regular basis and sharing feedback of your most recent holiday on TripAdvisor.

Guest loyalty is very important to us and we achieve this by consistently delivering high quality service and meeting expectations. Whereas we continue to impress in most services, from your less positive comments on the food and sunbeds I can see that some areas need improvement.

Regarding the pool temperature, I’m sorry for the inconvenience but unfortunately the weather has been rather unstable this spring and the pools may be colder than usual.

Again, thank you so much for your comments and I very much look forward to welcoming you and your family back again very soon.

Kind regards,


David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alvechurch, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 June 2013

We stayed here for a long weekend and were really pleased with everything from the moment we got to the hotel.

The receptionist was very helpful and incredibly polite without being over the top. We had just missed breakfast when we arrived but were able to get complementary coffee from the restaurant which was no problem at all. The room was ready and we were able to get an early check in, thought we were early in the season and the hotel was not full. We were very impressed with the room, the bathroom has a curtain and glass wall to the side of the bath which is huge, so you can have a bath and look into the room and out to the views! The breakfast was amazing, there was so much choice and all of a very high standard and very fresh for a buffet. You could also have waffles and omelettes made up to order which were delicious.

Location wise, the hotel is about a 20 minute walk from the marina, however there are a couple of shuttles buses from the hotel each day each way and a taxi is about 5 euro.

The spa looked very nice but I was not able to get a booking because it was full. Recommend booking early if you would like treatments.

I would definitely recommend the hotel for a stay in Vilamoura.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lady_Tanvir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 11 June 2013
Dear Guest,

Thank you for choosing the Hilton Vilamoura for your long weekend break and taking the time to share your experience with everyone on TripAdvisor.

We are so pleased that we succeeded in meeting your expectations in terms of the service and facilities and that you were particularly impressed with the accommodations and breakfast buffet. It was a pity though that the spa wasn’t able to accommodate you on this occasion.

Thank you for recommending our resort and we look forward to having the pleasure of welcoming you back again very soon.

Kind regards,


David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 June 2013

My hubby and I stayed here for a weekend to celebrate my birthday. Although we expected better weather, there are definitely a lot of things to be done just being in the hotel. Spa is great with water treatments and they have a promo offer on a Friday. They have a snooker room if you feel like playing billiards at no extra cost. They have a good buffet breakfast spread although the pancakes and waffles were a bit of a disappointment. It was also a nice touch that they left a small birthday cake in my room with a greeting card although we did not mention that it was my birthday. The rate is definitely very good as well. We definitely do not mind going back to this hotel.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank collections
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 11 June 2013
Dear Guest,

Thank you for the excellent review on TripAdvisor. I’m delighted that you chose the Hilton Vilamoura for your weekend birthday celebration and that you enjoyed our little surprise!

Although it didn’t detract from the overall positive experience, I’ll be sure to have a word with the executive chef to see where we can improve on the pancakes and waffles. Hilton breakfast is one of our highlights and we have to ensure consistency and quality throughout.

Thanks again for your valuable feedback and we would love to welcome you and your husband back in the near future.


Kind regards,


David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BRENTWOOD ESSEX, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2013

Hilton did not let us down for our 2nd stay at Hilton Vilamoura, and we really appreciated our Hilton Honors Gold benefits being honoured at every level. The hotel does reach an exceptional level of service. The staff are extremely polite, helpful and welcoming, and this is mentioned in most reviews so the evidence is clear. The apartment we stayed in was perfect, with beautiful views of the golf course. If you take a walk around the hotel, you will see some really nice views of the golf course and surrounding properties. It's a really great spot in what is an immaculate resort - Vilamoura is very well maintained I guess in view of its great golfing reputation, and yet if you need to reach the Beach and Marina, both are fantastic and within 5 minutes, Hilton provide a shuttle service. On the very odd occasion you may wait 5-10 minutes, but we were in no rush. Take your time, enjoy your surroundings. The pool area is slightly too small to accommodate the guests when the hotel is full - I agree with comments here. BUT, don't waste your precious time with your "towels on beds" strategy, relax, we've been at the hotel in the peak summer period and if you don't get obsessed with this, you'll still find a sun-bed. Be flexible, try the top pool, which is great, nice jacuzzi bath, the very nice grass areas here often have spare sun-beds. Take the beach in the morning maybe. Ultimately, take your time, be flexible and you'll enjoy your stay. Don't get caught up in the sun-bed race. The hotel staff are more than aware of this issue, so don't complain, its pointless. The issue is with the original design, but I repeat we stayed here in August 2012 and May 2013 Half Term - we got a sun-bed on every day. Be flexible and relax. The hotel run a scheme here anyhow in peak periods to stop the towels on beds reservations. Just wanted to add comment on this issue, as for us it truly wasn't an issue in two peak holiday periods. Don't get caught up in it. This hotel deserves great credit for the services it offers in the surroundings at its disposal. Spa is fantastic, kids club - really nice grounds with great staff. Can't comment on dinner, I'm sure its great, but we love the Marina in the evening. Thank you Hilton for a great holiday. We will return in 2014.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 11 June 2013
Dear Guest,

It is always wonderful to receive such positive and enthusiastic feedback from a valued returning guest! I’m so pleased you had yet another excellent experience this year and enjoyed your time in Vilamoura.

I’m delighted that we again succeeded in meeting your expectations and providing consistent high quality service. It appears you took a positive and sensible approach to the sunbed situation. I hope other travellers will follow suit and try to relax and enjoy their stay without rushing to the pool every morning.

Again, thank you so much for staying with us a second time. Your loyalty is very much appreciated and we look forward to your return again next year.


Kind regards,


David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Property: Hilton Vilamoura As Cascatas Golf Resort & Spa
Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura, Quarteira 8125-615, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
#4 Family Hotel in Vilamoura
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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