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“On balance a good hotel, but not five *****”

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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #5 of 36 Hotels in Vilamoura
Certificate of Excellence
Reviewed 18 August 2008

On balance this is a good new hotel with good facilities, but is inconsistent in the delivery of them and the services it provides. The good points: superb apartments ( we stayed in a two bed garden-facing room which was very well appointed), lots of pools, reasonably quiet location, good breakfasts (but expensive), minibus service to beach and the marina at night, private beach with inclusive towel and beds on a very nice beach just west of the marina. The bad points: apartment servicing was haphazard ( nearly every day we asked for shampoos etc as none left), the pool-side service was very slow and the "reserving" of sun-beds was a joke. Almost at no time did I see more than 50% occupancy of the sun-beds yet every one had a towel on it, presumably from people who were elsewhere but reserved just in case. The minibus service as above was a great feature but fell apart in the last few days of our stay as there were just too many people wanting to go the marina and despite a second bus it just didnt work. A taxi was only 4 euros but hard to get at that time albeit we did get a few on chance that were dropping off. Also for a five star hotel the restaurant choice isnt great. The best restaurant is going to set you back 50 euros a head without drinks, and with a teenager we gave that a miss.The main restaurant and where breakfast is served (23 euros a head if you arent on an inclusive deal) is ok but basically had themed buffets every night - these were 38 euros a head. Frankly I thought this pricey for what it was and despite the hassle a trip to marina is by far the best option where the choice is excellent, the setting superb, and the price less if you want it to be.
Anybody looking at Vilamoura might check out the Lakes Resort which seemd to have 2 great advantages on the Hilton, its near the marina but not too near and next to the beach. That said it seemed more expensive and the apartments possibly werent quite as nice as the Hilton

  • Stayed: August 2008, travelled with family
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Thank RM3110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,196 - 2,202 of 2,670 reviews

Reviewed 12 August 2008

My favorite hotel in the Algarve....2nd stay here this year. Just far enough from the marina to avoid the crowds (even in the high season), but close enough for a walk or short taxi ride when a little entertainment is needed. Very much enjoy the pools and positive, helpful attitudes of the staff. The restaurants are a bit expensive, but food is up to par (the poolside restaurant can be hit or miss on food during busy times) -- be sure to book a room rate which includes breakfast -- the buffet is delicious! Highly recommend for families and young couples alike.

  • Stayed: August 2008, travelled as a couple
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1  Thank QShitchhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2008

Hotel is clean but staff for a 5 star hotel were very poor and inexperienced . The evening entertainment is boring.
The hotel ran out of ice-cream and lollies for our last 2 days!
We had to queue for a table for breakfast everyday and then had another queue for a least 5 mins if you wanted cooked eggs.
You could not reserve sunbeds. The pool area is locked until 9am. if you go down to reserve a bed the security guard will take your towel if you leave it for more than 30mins and then after 11 it is impossible to get a bed.
The choice of food for lunch is poor and expensive 15.50 euros for a burger or 12 for a salad. a bowl of soup you could wait upto 30mins before getting.
The buffet at night is overpriced @ 40 euros pp again not enough choice,poor quality and more queues.
if you want to go somewhere else there is nothing in walking distance. so its taxis and this time of year it is a minimum 10mins wait from the hotel. the hotel offer a shuttle service to and from the marina but only after 7pm and it only fits 8 people in every 15/20 mins and they dont pick up from the marina after 10pm
on check out the hotel tried charging me for various mini bar goods despite the fact they emptied it on my first day.
For a hotel that is supposed to be so good and is very expensive to stay you expect a much better service and more facilities and entertainment for kids.

  • Stayed: August 2008, travelled with family
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6  Thank MrMadchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2008

The reason I can only give the hotel 1 star is due to the experience we had in comparison to similar priced hotels I have stayed in. The hotel is fairly small but looks attractive. Many Hilton timeshare apartments how ever surround it. The big issue for me is the staff were the worst I have experienced at a 5 star hotel. Very rude around the restaurant and pool area’s, giving an impression that we had no right to be there. It took at least 30 minutes getting a drink whether by the pool during the day or in the empty bar at night. The prices were to high in my opinion six euros for a fruit juice seven euros for a bottle of Newcastle brown ale.

The food was also poor in my opinion and very expensive. At lunch its 15 euros for a bog standed burger and chips. Dinner was very poor quality but was a lot pricier than the better quality food at the marina.

We also had consistent problem bills. Over charged for drink’s etc throughout the weeks stay which culminated in being over charged on check out. The fact you don’t get receipts does not help this cause.

Also there are not enough sun lounges for the pool and you have to queue for a towel every day. I don’t think the small pool cann't cope when the people in the apartments come over to the pool as well.

Thank you for reading my review.

  • Stayed: July 2008, travelled with family
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3  Thank BoroBobba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2008

Got back last night from this hotel after a 9 night stay. The previous reviews are all correct - great hotel, good grounds, extremely clean rooms and areas, terrific food. However, to eat dinner in the hotel was very expensive and without a car, you had to get a taxi to the town to be able to eat at an alternative restaurant. The staff were absolutely great and my 5 year old daughter loved the kids club (although that's expensive too). The pools, towels and sunbeds were great, but during the second half of the holiday the hotel was full and we were unable to get a sunbed. The queues also began to appear when the pool opened at 9 with people putting towels down and then going to breakfast - this was very disappointing and when we couldn't get a bed at all, we felt let down. However, a great experience otherwise oh, and one more thing, I got an electric shock from the shaving light in the bathroom, so beware!!

  • Stayed: July 2008, travelled with family
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1  Thank GemmaSouthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2008

Aman , London UK

Got a free upgrade to suite on arrival due a mistake on their part (over booking). Was nice and clean and the staff really did go out of their way to help.

However be warned its not cheap ! But as with all things in live you get what you pay for !

Definately would give this one thumbs ups !

Oh and the golf course across the road was also great.

Cheers
Aman

  • Stayed: July 2008, travelled as a couple
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1  Thank chilledchampagne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2008

Fabulous hotel--we absolutely loved it. Beautiful, large room with excellent bath/shower facilties. Staff were friendly and attentive. Breakfast and dinner buffets both were amazing. Pools/grounds lovely. Shuttle bus service all day long to a stunning beach about 10 minutes away.

  • Stayed: July 2008, travelled with family
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Thank Surreyhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Address: Rua da Torre D'Agua, Lote 4.11.1.B, Vilamoura, Quarteira 8125-615, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Family Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
#5 Luxury Hotel in Vilamoura
Price Range: £70 - £330 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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