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“High level of Service”

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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #4 of 36 Hotels in Vilamoura
Certificate of Excellence
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“High level of Service”
Reviewed 21 February 2014

Main thing to say about this hotel is that the staff were exceptionally good and welcoming. Reception staff were welcoming and extremely helpful. The team at Breakfast were efficient, friendly and helpful. Nothing was any trouble and we were made to feel very welcome.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 25 February 2014
Dear Guest,

Thank you for choosing the Hilton Vilamoura for your holiday stay and the excellent rating on TripAdvisor.

We are delighted that you were impressed with the high level of service. It comes as no surprise that our staff made an excellent impression. They are highly skilled and dedicated professionals who constantly strive to perform to the highest standards.

Thanks again for your encouraging comments and we all look forward to welcoming you back to the resort again very soon.


Kind regards,


David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,441 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (423)
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English first
Rota, Spain
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 February 2014

I rarely write reviews of hotels, but our experience at the Hilton Vilamoura was exceptional. The staff was friendly and went out of their way to be helpful. The grounds were beautiful and the area of Vilamoura is fantastic. The hotel staff really made our experience, they went above and beyond to make sure we were happy and felt like valued customers.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Shannon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 20 February 2014
Dear Guest,

Thank you for staying at the Hilton Vilamoura and honouring us with such a kind review on TripAdvisor.

We are thrilled you had an exceptional experience and were mostly impressed by the friendliness and dedication of our staff.

They are truly committed to delivering excellent guest service, as you so rightly state, going above and beyond all expectations.

Thank you for your endorsement and we are all very much looking forward to your next stay with us.

Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taunton, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 February 2014

Though the hotel looks a little dated from the outside once inside this hotel is a delight. Large open well furnished common areas, and fabulous rooms with the biggest and most comfortable bath that i have ever seen in a hotel, which with the curtains open turns into a bath with a view. Staff were all very pleasant and extremely helpful, and the free breakfast very good indeed. A great spot for touring the Algarve, and would be great for a holiday with Children as the outdoor pool area would be loved by children.

Room Tip: Poolside view if travelling with Children
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ernie68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 20 February 2014
Dear Guest,

Thank you for choosing the Hilton Vilamoura for your short break and the wonderful review on TripAdvisor.

We are thrilled that you enjoyed the location as well as the quality of service and resort facilities, especially the room amenities.

Your feedback is greatly appreciated and we hope to see you and your friends back again soon.


Kind regards,

David Ecija
General Manager
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Tunbridge Wells, kent
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 February 2014 via mobile

We really enjoyed our stay at this hotel.The rooms where a nice size and clean had everything you needed. Bathroom very nice.Great choice for breakfast and all very fresh. I had a spa treatment which was fabulous the spa area is beautiful but you do have to pay to go into this area if you are not having any treatments. The one disappointment for me that there was not a indoor pool, there was a covered one but it was quite cold. The staff where very helpful and pleasant.

Stayed February 2014, travelled as a couple
Helpful?
Thank Tazbun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 20 February 2014
Dear Guest,

Thank you for choosing the Hilton Vilamoura for your weekend break and the excellent rating on TripAdvisor.

We are delighted you enjoyed your stay and were impressed with the service and resort facilities.

We trust you returned home feeling relaxed and recharged and hope to see you again for a longer stay next time.

Kind regards,


David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmichael
Level Contributor
125 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 18 February 2014

We stayed here as owners and loved the quiet atmosphere. Although the pools were closed, we had access to the beautiful spa, snooker room, fully outfitted fitness area and the bar. Our room was clean, good-sized and well equipped, but the washer/dryer combination was less than satisfactory. It took 2 hours to wash clothes and another 2 hours to dry and was hard to figure out.

This is a wonderful place to stay in the winter if you're interested in exploring the Algarve. The "town" of Vilamoura (it's set up purely for tourists) is very quiet in winter so we ventured out to other towns for dinners and activities. Explore the area by day and enjoy the luxury of the hotel by night.

Room Tip: Make sure you get a room that faces the pool. Although free wi-fi is only available in common areas...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rpcvtraveler75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 20 February 2014
Dear Guest,

Thank you so much for the excellent rating on TripAdvisor. We’re delighted you loved it here at this quieter time of year.

The Algarve enjoys a privileged climate with lots of sunshine which makes it the perfect all-year-round holiday destination and the whole region is full of historical, cultural and gastronomic delights worth exploring.

We hope to see you and your family back again soon.

Kind regards,


David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henley-on-Thames, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 January 2014

well just been back to the Hilton at vilamoura for a 4 day January break and I have to say it was another fantastic trip I might be biased now we consider the staff as part of our extended family nothing is to much trouble for them we ask and we get from front desk to dining room to house keeping truly wonderful and we are going back real soon

Room Tip: we always take half board the food is top quality and you will struggle to match it out side also if...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lester m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 6 February 2014
Dear Guest,

As I have already had the opportunity to reply to you separately, I would like to reiterate my heartfelt gratitude for your encouraging comments about the friendliness of our staff and how they enthusiastically accommodated your specific requests during your last visit.

On behalf of the entire team, it has been our pleasure to serve you and we can’t wait to see you back again soon.

Kind regards,

David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 January 2014

Just got back today from a 3 day stay with my Partner for her 21st birthday and as i dont normally write reviews i thought this deserved one..
Firstly the Hotel is big clean and out of this world, i stayed in the king deluxe room and it was the best room id ever stayed in! Big room with fantastic view with a big bath and separate walk in shower! The built in speaker in the bathroom that connects from the tv is a great idea!
Had breakfast aswell which was really nice and plenty to choose from! had a chef their making whatever you like if its not in front of you!
Had a problem which we realised as we got to the hotel that we picked the wrong hand luggage up on the plane! as we were only there for 3 days it had everything in that my partner needed and she was upset, reacting on that the staff were excellent the manager came over and brought us water and he went out his way to get us cheap travel to go the airport and back (25 euros!) to get the correct case upon this we were met by Ruslan (works at the hilton but has another job) who off duty from working at the Hilton took us and was very professional opening doors and carrying our case making us feel truly looked after, he even de-toured on the way back so we could pick up a few things, also he is the driver who takes everyone to the marina when they need to go! The nicest guy ive ever come across and he is an asset to the Hilton and deserves a lot of credit we couldn't thank him enough! he saved our holiday! From our experience from him alone we will definitely be returning to the Hilton! not to take away anything from the rest of the staff as they were all excellent Thank You!

Room Tip: Upgrade to the king room its not much more but offers alot!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 29 January 2014
Dear Guest,

Thank you so much for your kind review and endorsement of the Hilton Vilamoura.

We are thrilled that you had a fantastic stay, having been particularly impressed with the room amenities and service. I’m glad we were able to minimise the inconvenience of the luggage mix up and that Ruslan did such an outstanding job at taking care of you. I’m sure he’ll be thrilled to learn about this acknowledgment and the extent to which he contributed to the success of your holiday experience.

We thank you for your preference and very much look forward to welcoming you back again soon.

Kind regards,


David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Property: Hilton Vilamoura As Cascatas Golf Resort & Spa
Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura, Quarteira 8125-615, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
#4 Family Hotel in Vilamoura
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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