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“Hilton comes out on top again, excellent stay”

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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #4 of 36 Hotels in Vilamoura
Certificate of Excellence
Weston Super Mare
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hilton comes out on top again, excellent stay”
Reviewed 19 March 2014

This hotel is absolutely lovely. It is about 2 miles from the Marina but is a pleasant stroll. If you cannot walk there is a land train which picks up outside the hotel and costs 2 euros one way or 3.50 return. It is a good way to see more. All the staff are friendly and professional as always. The rooms are great with the added attraction of the bath which you can open the curtain which means then you can see in to the room. The grounds are nice and even though our stay was in March is was still warm enough to sit around the pool. All things were still provided like towels etc. We went into the Spa and at 15 euros each it was well worth it. Lots of different steam rooms to try and the pools were great for relaxing in. If you go to floor 2 there is a sign outside the lift to the spa so no walking over the road in your robe!! We ate in the hotel a couple of nights and the food in the Rubi bar was excellent. There was entertainment too with singers which were good. The breakfast was one of the best with everything you can think of. If you like your eggs flipped over just ask the chef and he will cook them fresh. You must try the fruit it is delicious. All in all was a very good stay and will go again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Telmse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 24 March 2014
Dear Guest,

Thank you for staying at the Hilton Vilamoura and the wonderful endorsement on TripAdvisor.

I’m very pleased you enjoyed your holiday with us and that we made an impression, both in terms of the service and resort amenities; in particular, the rooms, breakfast, rubi bar, pool area, spa and of course, our friendly and efficient staff.

We are delighted to have “come out on top” and hope to welcome you back to our resort again very soon.

Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (423)
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Poole, Dorset
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 March 2014

We booked a last minute break away and had a fantastic stay. The hotel was quiet and the grounds were beautiful . The room and especially the bathroom blew us away , I could read my book on the balcony in the sun while my husband was on the golf course outside our room. The spa was fantastic and really good value . The experience rainforest showers ad I've rubs we're my favourite . Reception took us each night in a minibus down to a marina and stopped outside a fantastic restaurant they recommend . Wow it was so good we went back both nights we were there which we never do! For a nightcap back at the hotel the barman did the best apple martini Ever . We will definitely be back

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Capobride08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 24 March 2014
Dear Guest,

Thank you so much for choosing the Hilton Vilamoura for your last minute break away and the excellent review on TripAdvisor.

We trust you and your husband had an enjoyable and relaxing holiday, playing golf and going to the spa.

Your feedback is very much appreciated and we would love to see you both back again soon.

Kind regards,

David Ecija
General Manager
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Ballymena, Northern Ireland
1 review
Reviewed 18 March 2014 via mobile

We are staying at Hilton Vilamoura at the minute and all I can say is Wow!! It is a lovely hotel and provides everything you could possibly need. The pool area is so relaxing with waterfall in background, fresh towels everymorning for sunbeds. Will definitely be back.

Stayed March 2014, travelled as a couple
Helpful?
Thank Jac1624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 21 March 2014
Dear Guest,

We are delighted you chose the Hilton Vilamoura to celebrate your anniversary and very much appreciate your comments on TripAdvisor.

We know that first impressions are the most lasting and are therefore thrilled that we have succeeded in delivering a WOW guest experience.

Trusting that you will continue to enjoy the rest of your stay, we look forward to seeing you on many more occasions.


Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 March 2014 via mobile

Nothing about the hotel disappointed. The service received from reception, bar staff and the cleaning staff was exceptional. Nothing was too much trouble for them and they genuinely wanted you to have an enjoyable experience. The pool area was peaceful with plenty of space. The hotel is a 20 minute walk from the marina so it is nice and peaceful, the hotel does offer a shuttle bus to take you to the marina which is very useful. You can get the bus down one way and walk back up. The food in the bar and restaurant is of great quality if slightly pricey, but that is for convenience. The gym is 24hours which is really useful as you are never stuck to a timeframe. Going out of season is definitely a bonus as the hotel facilities are quiet but the weather is still nice. The only slight negative was that the air conditioning on the rooms isn't that strong (we like our room to be really cold) but that's a personal choice. Would definitely return to this area and specifically this hotel.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank GMarketer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 21 March 2014
Dear Guest,

Thank you for staying at the Hilton Vilamoura and the excellent rating on TripAdvisor. We are delighted that we succeeded in making your holiday a perfect experience!

I’m very pleased that you enjoyed the resort facilities and felt so well taken care of by our friendly and efficient staff. They are genuinely concerned for our guests’ wellbeing and committed to making each one feel valued, respected and cared for.

Thanks again for your feedback and we very much look forward to welcoming you back to the resort again very soon.


Kind regards,

David Ecija
General Manager
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London, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 March 2014

Had a 3 night break as a single traveller and was upgraded to their 2 bed suite. Rooms are very well appointed with full kitchen, loads of space for a family and large balcony. Very clean and comfy bed and super soft pillows.
Breakfast was excellent with a huge choice of items. Staff friendly and attentive.
Its about 10 min walk to the Marina, or you can get the hotel shuttle. Taxi fare is approx 5 Euros. The bars and restaurants are friendly and not over-priced.
I would definitely stay again.......and I'm fussy!

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank wishiwuzthere123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 18 March 2014
Dear Guest,

Thank you so much for your kind review and excellent rating on TripAdvisor.

We are delighted you enjoyed your short break at the Hilton Vilamoura and were particularly impressed with the room amenities and friendly staff.

We very much appreciate your endorsement and hope to see you back again soon.

Kind regards,

David Ecija
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 March 2014

I satyed here with my wife to celebrate our wedding anniversary last january, and I am very impressed with the quality of the hotel. It is a real 5* resort, with all you need. The staff was very helpful, special mention to Dina in the Front Desk, and we really enjoyed our stay here. The rooms are more than nice, with beautiful portuguese traditional tiles.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank martin h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 12 March 2014
Dear Guest,

Thank you so much for celebrating your wedding anniversary at the Hilton Vilamoura and the wonderful review on TripAdvisor.

We are delighted you enjoyed your stay with us and were particularly impressed with the quality of the service and helpfulness of our staff.

The whole team thanks you for your kind comments and we all very much look forward to welcoming you and your wife back to the resort again very soon.


Kind regards,

David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 March 2014

Just returned from a lovely stay at Hilton Vilamoura - which lived up to its five star rating. On arrival was greeted by Dina on reception who was not only efficient, friendly , knowledgable she was extremely welcoming. The rooms are fantastic and provide all a guest could want ie: tea/ coffee making facilities, iron / ironing board and mini bar. The bed and bed linen were of high quality, and bed and pillows were comfortable.
We were upgraded to a family room with an adjoining room with double sofa bed for our son. The contents of his room mirrored that of our room much to his delight (large tv, bath, separate toilet shower, safe, balcony etc). We couldn't fault the cleanliness of the entire hotel.
Due to it being out of season, the out door pools were shut and the indoor pool - although being covered was open to the elements on one side - which no doubt would be ideal in the summer - but not quite so good out of season. We did venture in ....however the water was cold - so did not enjoy it as much as we would have wanted.
We visited the spa, which is apparently one of the best in the Algarve. We were told that it was run by a different company. A choice of packages are available and guests can pay 15 euros to spend the day making use of various pools, relaxation area, sauna etc. Due to the fact that the purpose of our holiday was to relax and unwind, we wanted to partake in this option, and when we enquired about our son (aged 11) we were told that it would cost 10 euros for him, however he would need to vacate the area by 11am - because of this we did not partake of the spa facilities to the disappointment of us all - despite it being "out of season". This seemed bizarre as when we visited the spa there was only one adult using the facilities !
The hotel operates a shuttle bus to the marina at various times: these being leaving hotel 11am and returning to the marina at 4pm for collection. In addition to this the hotel provides a shuttle bus service during the evening the hotel (one way) between 7 - 9pm upon request.
There is also a mini train (nothing to do with hotel) that runs an hourly service, with several pick up / drop off points , at the cost of 5 euro per adult for travel during the whole day - pick up outside Hilton. This train also visits a Family Golf facility ( large pitch and putt ) - which takes approx 45 mins to get round - which is great for families and brilliant fun.
The food at the Hilton and especially that in the Italian restaurant - is plentiful and can not be faulted - service is efficient and friendly. The buffet breakfast provides varied choice, eggs and omelettes cooked on request and can not be faulted.
The customer service of ALL staff at the Hilton is excellent - and nothing appears to be too much trouble - an example of this is one day whilst exploring surrounding areas, the driver of the Hilton shuttle bus, went out of his way to turn around, change direction and stop and ask us if we needed a lift. This was incredible and show's how the staff go above and beyond to make the stay of their guests perfect.
The Bar area was relaxing and was the ideal way to end an evening, the bar food provided excellent quality and value for money. Drinks were expensive and expect to pay 5 euros for a pint of beer and approx 22 Euros for a bottle of wine. The bar staff were efficient and friendly. The only criticism I have is that on our last night we were given a bill for another table ( total amount less than ours). We brought this to the attention of the bar man, who thanked us for our honesty .....only to be over charged ourselves when we were given our bar bill !!! It was rectified however the bar man said that I had been charged for two drinks because the numbers on the till were close together. So I would suggest that guests check what they are signing for, especially bar bills, as we are all human and costly mistakes can be made.
From the moment we walked through the door on arrival, to the moment we left we enjoyed our experience at the Hilton Vilamoura - and would highly recommend the hotel. Thank you to all.

Room Tip: Other relatives of ours had a room on side of hotel which was above indoor pool, they told us that...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Loretta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 12 March 2014
Dear Guest,

Thank you for your preference and taking the time to share your comments on TripAdvisor. I’m delighted you enjoyed the services and facilities and had a pleasant and relaxing stay with your family at our resort.

Once again, it is very gratifying to learn that our staff played a decisive role in enhancing the guest experience. With their expertise and dedication, they are truly committed to delivering excellent customer service, often going above and beyond all expectations. I will certainly share your feedback with all the teams as I’m sure they will feel encouraged and inspired to keep excelling in their duties.

Please accept my sincere apologies for the overcharge on your bill at the bar. I very much appreciate your gracious understanding that it was an unfortunate oversight, but needs to be addressed and I will certainly have a word with the barmen.

Thank you for recommending our resort and I’m very much looking forward to welcoming you and your family back to the Hilton Vilamoura again very soon.


Kind regards,

David Ecija
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Property: Hilton Vilamoura As Cascatas Golf Resort & Spa
Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura, Quarteira 8125-615, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
#4 Family Hotel in Vilamoura
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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