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“very nice....”

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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #4 of 36 Hotels in Vilamoura
Certificate of Excellence
Level 6 Contributor
144 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“very nice....”
Reviewed 19 June 2014

giant resort with great pools. lots of kids. kind of felt like I was at a Disney resort hotel. very nice but not typically what I am looking for in a small european town. lack of valet parking and a concierge service is a big negative. would not go back.

Room Tip: try to get one near the elevators as otherwise you are on a LONG hike to your room. this place is h...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank clayton j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 20 June 2014
Dear Guest,

Thank you for staying at the Hilton Vilamoura and taking the time to post your comments on TripAdvisor.

I regret the resort was not what you had expected and apologise for the shortcomings of our concierge service and unavailability of a valet attendant.

Nevertheless, your rating suggests that you were satisfied with the overall experience and we very much hope that you reconsider your decision and visit us again at some point in the future.

Kind regards,

Dinis Pires
General Manager
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Traveller tips help you choose the right room.   Room tips (425)
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English first
Level 4 Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 June 2014

Really nice hotel especially the rooms - we booked a two bedroom apartment overlooking the pool. The rooms are excellent - nicely decorated and a really good size.

Facilities wise it's ok - one very formal restaurant that we didn't go in and a large buffet restaurant which is ok but is expensive for dinner. Pool bar is ok for lunch.

Facilities for kids are ok - nice playground but really reckon they could do more - maybe a pool table or a more child friendly bar area. The hotel is huge, especially reception, so reckon the could do something!

Shuttle bus is a nice touch but timing is everything!

Beach resort is also nice but bed costs 10 euros for half a day and the beach bar has a pretty limited menu.

Staff are excellent and service generally very good.

Would use again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Topnightout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 20 June 2014
Dear Guest,

Thank you for staying at the Hilton Vilamoura and writing about your experience on TripAdvisor.

I’m very pleased you enjoyed your holiday with your family and liked the accommodations and service. However, I can sense from your review that there is room for improvement in some areas, particularly the kids’ facility.
There is a pool table right next to the Rubi Bar and of course kids can use it if accompanied by an adult. Also, we will be opening the teenager arcade soon with activities more suited to older children.

We thank you again for your feedback and hope to see you and your family again in the not too distant future.

Kind regards,

Dinis Pires
General Manager
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New York
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 June 2014

We are Hilton Grand Vacation Club members and decided to stay at the Hilton Vilamoura for a Portugal vacation. The Algarve coast is lovely. The Hilton Vilamoura is not on the water but is close and the hotel provides reliable service to the marina and beach and back. Warning! We drove to Vilamoura from Lisbon after just arriving in the country. We rented a car and GPS and the four of us ventured south to find the Hilton. After a few hours we were in Vilamoura and the GPS said, "you have arrived at your destination". Uh, no we hadn't. It seriously took us about two hours to find the Hilton. Our phone didn't work. We ended up at a car rental place with a very helpful young man who looked up the coordinates for the Hilton. We put them into the GPS and made our way to the Hilton. Thank you young, patient man at the car rental place in Vilamoura. So, if you are driving, be prepared. We had printed directions but many of the streets are unnamed. We enjoyed having the car for day trips to seaside towns. There is a very convenient parking garage under the hotel. OK, back to the hotel. We reserved a two bedroom condo. It was in the main part of the hotel and was convenient to all. The room was clean and comfortable but the beds were unnecessarily firm. Could have used more air conditioning, too. Bathrooms were lovely. All very comfortable. The pools are beautiful. We ate the breakfast buffet one morning and dinner buffet one evening and both were top notch. This is a beautiful resort and is very welcoming to families. I did not test out the spa. The marina area was fun in the evening for dinner, sangria, gelato. I had a health emergency while staying at the Hilton. The front desk person, Paolo (? I think that was his name) was wonderful. He knew right away where I should go and had a driver ready to take my hubby and me. It all worked out fine. Hope no one has such an emergency but it is nice to know that the Hilton is prepared for such a thing. The golf course looked nice but we didn't play. Enjoy your stay at the Hilton Vilamoura. I'd love to go back.

Room Tip: Our room faced the road. You may want to request to face the pool area or the golf course.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ramblinggirl51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 19 June 2014
Dear Guest,

Thank you for staying at the Hilton Vilamoura and the excellent endorsement on TripAdvisor.

Although you experienced some difficulty in finding the resort, I’m pleased we made an impression!
I also very much regret to learn of your health emergency but am very glad that we provided the necessary attention and care.
I’ve spoken to Paulo and thanked him for his support.

I trust you have fully recovered by now and hope you won’t have any trouble finding your way back to the Hilton Vilamoura on your future travels to Portugal.

Kind regards,

Dinis Pires
General Manager
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Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 June 2014

Heading towards end of season , only one pool open, breakfast excellent choice, we had a 2 room suite, great size, several teething issues, no slippers or bathrobes ,ther arrived and looked like they were original ones from opening , .....very worn and tired,, no corkscrew in the kitchen, a must ?
Spa used but receptionist failed to run through the most benificial process, no towels provided.

Very bright and a good atmosphere in the hotel as two very large birthday parties were taking place, guests invited from all over the world.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KAF1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 18 June 2014
Dear Guest,

Thank you for your review on TripAdvisor from last year’s experience at the Hilton Vilamoura.

I’m sorry to learn of your disappointment and apologise for the shortcomings in the service but please be assured that our team is working very hard to ensure that all our guests have a positive experience.

We hope that you will visit us again this year to see the improvements made since last September and thus give us the opportunity to restore your faith in our property.

Kind regards,

Dinis Pires
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crawley, United Kingdom
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 June 2014 via mobile

I am staying at this Hotel right now. The Hotel is beautiful. It is set about 20 mins walk from the Marina. There is a courtesy bus to take you to the Marina & to the beach. I don't think there can be any bad rooms here. The inside rooms circle the pool. The outside rooms have views of the golf course & villas. We can see a road from our room. It has a little noise but not bad. And that's a huge plus point here. Peaceful sleep. The rooms are just lovely & spacious. The decor is very nice. The pools are beautiful. Clean clean clean everywhere. This is a very well managed Hotel. The staff are outstanding. I have heard moans about prices. And yes it's 4E for a coke. But I've paid more in some English bars. If you choose wisely it's about right. The food is good VERY good. We opted last night for the Chefs buffet 29E = £23. For this you got a selection of starters. Main course & dessert. As much or as little as you wanted to eat. Yes it's nice to eat at the Marina. But don't discard the Hotel. It really is a filling meal & so good. The Spa is great. Look for the offer of the day. If you book a treatment you use the facilities free. Entertainment 3 nights. Gentle. Very nice. It's good for my age (50s) teenagers, families, Nan's & Grandad's, Couples & Golfers. You will not go wrong booking this Hotel

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 17 June 2014
Dear Guest,

Thank you for staying at the Hilton Vilamoura and the wonderful endorsement on TripAdvisor.

I’m delighted you are enjoying the experience and recommending our hotel to other travellers.
Your encouraging feedback is greatly appreciated and your comments on the food and beverage prices really helps put things into perspective.

We couldn’t have hoped for a better review and trust you will become a regular guest at our resort.

Kind regards,

Dinis Pires
General Manager
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Level 6 Contributor
252 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 16 June 2014

If you like playing golf or have small children, this is the place. The spa and rooms are well above average and the wines are nice, but there is a lack of food quality, variety, and consistency. The location is fine and the staff is on the whole friendly. I would highly recommend the spa and the cocktails in the bar.

Room Tip: All rooms are nice and if you want quiet, choose the golf view side.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HobbyCheF L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 17 June 2014
Dear Guest,

Thank you for staying at the Hilton Vilamoura and sharing your review on TripAdvisor.

I regret that we fell short of your expectations in terms of the food quality and variety and that this detracted from your overall experience.

However, please be assured that we will continue to work hard to enhance the menus and improve consistency and service.

Thanks again for your feedback and we sincerely hope to have another opportunity to fully impress you on a future visit.

Kind regards,

Dinis Pires
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level 6 Contributor
273 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 16 June 2014 via mobile

Really impressed with this hotel and hard to find fault.
I think many of the reviews are correct on different levels.
The hotel did have quite a few young families but that didn't bother us.
Service was amazing.
Room overlooking golf course was lovely.
Would definitely return.
Spa was outstanding.... I was amazed at how quite it was.

Stayed June 2014, travelled with friends
Helpful?
Thank Marie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 17 June 2014
Dear Guest,

Thank you for staying at the Hilton Vilamoura and the kind endorsement on TripAdvisor.

We are delighted you were impressed with the resort facilities and service and trust you returned home feeling relaxed and recharged.

We very much look forward to welcoming you and your friends back again soon.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Property: Hilton Vilamoura As Cascatas Golf Resort & Spa
Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura, Quarteira 8125-615, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
#4 Family Hotel in Vilamoura
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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