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“Great location for golfers and families!” 5 of 5 bubbles
Review of Hilton Vilamoura As Cascatas Golf Resort & Spa

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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #4 of 36 Hotels in Vilamoura
Certificate of Excellence
Hamburg, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location for golfers and families!”
5 of 5 bubbles Reviewed 17 July 2014

Have stayed in the hotel several times now and I am sure to go back! excellent food in the a´ la carte restaurant. Plenty for the children to do (large outdoor play park) and a golf course on your doorstep. Very friendly and professional staff makes this a natural choice to stay in this area,

Room Tip: The rooms are all good, but especially for families I would reccomend the T2 Units w. 2 bedrooms.
See more room tips
  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Magnus C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 18 July 2014
Dear Guest,

We are thrilled that you keep returning to the Hilton Vilamoura and enjoy the service and facilities so much.

On behalf of the team, we thank you for your preference and look forward to welcoming you and your friends back on many more occasions.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,297 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (405)
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English first
Dundee, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 July 2014 via mobile

We stayed here (family of 4) late June this year
The hotel is amazing -pools are fantastic and the food and beverage one of the best we have experienced in Portugal
The main thing that impressed us the most was the team and the professionalism amongst them.
Particularly Rita (front desk) Laura (breakfast) and Ruben (F&B) ask him for your wine recommendations and you will not be disappointed!!
Best holiday we have had for a long time
Rooms are very spacious and clean, pools are great and the service the best we have experienced!

Stayed June 2014, travelled with family
Helpful?
2 Thank LandmarkDundee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 17 July 2014
Dear Guest,

Thank you so much for this amazing review of your family holiday in June!
We are thrilled you enjoyed your stay at our resort and felt well taken care of by our team of dedicated professionals.

Rita, Laura and Ruben join me in thanking you for acknowledging their efforts and we all hope to see you back on many more occasions.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
penicuik
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

We stayed here for five nights in June and had a really nice stay.
The hotel overall is beautiful. The room was spotless as was the pool area and restaurants.

The only thing letting the hotel down was the service and the cost of food and drinks.
Water at the poolside was 5 euros a bottle so pretty expensive.

The service did not match the prices. We ordered a couple of lunches/snacks during the day and the service was really slow.
The breakfast set up was also slow and poorly run however the breakfast itself was excellent with a good selection.

Overall the hotel is lovely and we would stay here again.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank gem-urban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 16 July 2014
Dear Guest,

Thank you for visiting the Hilton Vilamoura and sharing your comments on TripAdvisor.

Although you enjoyed your stay and were happy with the overall experience, I very much regret to learn that we failed to provide you with a speedy service at our food and beverage outlets.

I can assure you that I have addressed this issue at this morning’s staff meeting and we will continue to work hard to consistently deliver quality service and ensure that all our guests feel well looked after.

Again thank you for your feedback and we hope to provide you with a perfect experience the next time you visit us.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

Lovely hotel with the most amazing service. Staff are extremely helpful and welcoming. Apartments are spacious and quiet. There is a shuttle bus offered by the hotel to take guests to the beach and into town which works really well. Would note hesitate to stay there again.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Alison W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 16 July 2014
Dear Guest,

We are delighted you enjoyed your stay at our resort and were particularly impressed with the amazing service and welcoming staff.

We very much appreciate this wonderful endorsement and hope to welcome you and your family back soon.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, United Kingdom
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

Had the hilton club sandwich and chips it was the best My family and I have been visiting the hilton for six years and always have great time having lunch and great cocktails in the bar. We'll worth a visit

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Marion Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 15 July 2014
Dear Guest,

Thank you so much for recommending our club sandwich and cocktails to other travellers but I guess your greatest compliment is that you have been regular visitors at the Hilton Vilamoura for six years now and always have a great time!

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
northern ireland
Level Contributor
67 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

Hilton Vilamoura just keeps drawing me back. We requested in advance a certain room type, not only did we get the room type requested but Denise Horta of guest relations placed us in the same room for the third visit in a row, its beginning to feel like mine.
The hotel is modern, it is 3km from the marina and beach, there is a regular shuttle bus and while we were there a second shuttle has been added. The marina is an easy pleasant walk and costs about 5 euro back in a taxi.
The hotel is very family orientated, kids play park, teenage film nights and large pool. We prefer to use the quieter romantic pool. Certainly people who are travelling as a couple can expect to see loads of children here.
The spa is excellent, I use it every day and its a haven of tranquility.
Excellent choice for breakfast, I enjoyed range of fresh fruits, yogurt and a cooked omelette each day.
As Hilton Gold member this hotel really look after you, room upgrade, free wifi, use of the spa, breakfast, complimentary beach bed with bottle of water and Pringles. Invited to wine tasting evening. Staff are excellent, thank you again Denise for looking after us so well.
I read a previous reviewer saying Vilamoura is like Blackpool, wise up... Blush is currently moored in the Marina that is Eddie Jordans £33 million new boat, loads of quality restaurants and upmarket shops such as Boss and Gant.
Highly recommend this hotel and resort especially for families, just please remember its not beach or marina side and you do have to get to these. Also expect to see young children.

Room Tip: Sun taxis return fare booked online is less than 60 euro to and from Faro airport to hotel.
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank JAMES m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 15 July 2014
Dear Guest,

It is indeed wonderful to receive such encouraging feedback from a valued returning guest. Your loyalty and very pertinent comments are very much appreciated.

I’m delighted that you feel so drawn to our resort and keep coming back each year. It’s very reassuring to know that we keep delivering on expectations and always look after you so well.

I had the opportunity to share your kind words with the team at this morning’s meeting and
Denise’s eyes lit up when she realized you had acknowledged her efforts yet again. I’m sure she will feel motivated and inspired to continue focused on delivering excellent guest service, as will the rest of the team.

They all join me in thanking you for your kind review and look forward to welcoming you and your family back to the Hilton Vilamoura year after year.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

Visited Hilton Vilamoura a couple of times.. Excellent staff and excellent quality of facilities.. Didn't use the hotel pool as preferred to use the beach facilities.. I can be busy with family holidays but as visiting as a couple the hotel recognised that and ensured our room was away from the pool and in the quitter part of the hotel. Right next to Pinhal golf course and a 50 metre walk over to the club house.. For us, a great combination of good hotel, facilities, location and services.. A perceived negative could be its location away from Vilamoura itself but the hotel runs a free shuttle throughout the day to the beach and marina.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank JayBray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 11 July 2014
Dear Guest,

Thank you for staying at the Hilton Vilamoura and posting such an excellent review on TripAdvisor.

I’m delighted to learn that we succeeded in meeting your expectations in terms of the quality of the facilities and service and that you were happy with the room that we allocated you.

I trust you had a relaxing stay and hope you will return for many more quality experiences.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Property: Hilton Vilamoura As Cascatas Golf Resort & Spa
Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura, Quarteira 8125-615, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
#4 Family Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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