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Hilton Vilamoura As Cascatas Golf Resort & Spa
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Reviews (2,777)
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Reviewed 17 July 2014

We came to Vilamoura for our second time and were not disappointed in choosing this hotel. We stayed for two nights as our first part of our honeymoon and we were delighted to find a bottle of bubbles and a welcome gift in our room - it was such a nice touch and was a perfect start to our mini moon. We were welcomed in such a wonderful way by all the staff at the hotel who couldnt be more helpful. Breakfast was fabulous - such a wonderful choice, I think its the best european breakfast I've ever had with selections of fresh fruit, cereal, breads and pastries, hot food and the continental part. I LOVED the donuts in the morning with the smell of cinnamon... YUM! The lunches were great and the cocktails in the bar were out of this world and so spectacular.

The shuttle and transfer service was fantastic and definitely needed if you wanted to go to the marina, but if you missed it, it was less than €5 to get there/back if you needed to. The grounds of the hotel are lovely, great pools with lots of room to spare and great sized/quality towels.

As this is a high end hotel, drinks can be expensive if you are looking for a few drinks by the pool or you have kids (€5 a small beer and €11 for vodka & mixer, €4 for soft drink) but overall we found that this was fairly standard of the area in hotels.

My only two faults were that we found the rooms quite warm and were unable to get the air conditioning to really make an impact, but that could have been just our room and unfortunately we only really noticed this on our second night and we were leaving in the morning. The other one is that the sun beds are really close together - which is fine if you know the people next to you, but they are a bit cosy if you dont. Of course you can move them, but there is limited room for them around the pool - but equally the hotel needs the balance of having enough sun beds so its a hard one!!!

Overall I loved our stay here and thought the hotel was fabulous, staff were wonderful and have no hesitation in recommending again!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank AussieNat24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this reviewResponded 18 July 2014

Dear Guest,

We are very honoured that you decided to choose our resort to celebrate the first part of your honeymoon and thrilled to learn that you felt so well taken care of during your stay; having especially enjoyed the welcome gift, breakfast, lunch and cocktails.

However, I’m very sorry the air conditioning wasn’t working properly and that the pool setup didn’t offer you the privacy you needed. Having already resolved the former issue, we’re working on new solutions to the pool area which will hopefully improve the current situation.

We appreciate your endorsement and look forward to welcoming you back a third time to provide you with an absolutely perfect experience! You know what they say: “third time’s the charm!”

Kind regards,

Dinis Pires
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

Have stayed in the hotel several times now and I am sure to go back! excellent food in the a´ la carte restaurant. Plenty for the children to do (large outdoor play park) and a golf course on your doorstep. Very friendly and professional staff makes this a natural choice to stay in this area,

Room Tip: The rooms are all good, but especially for families I would reccomend the T2 Units w. 2 bedrooms.
  • Stayed: March 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Magnus C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this reviewResponded 18 July 2014

Dear Guest,

We are thrilled that you keep returning to the Hilton Vilamoura and enjoy the service and facilities so much.

On behalf of the team, we thank you for your preference and look forward to welcoming you and your friends back on many more occasions.

Kind regards,

Dinis Pires
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

We stayed here (family of 4) late June this year
The hotel is amazing -pools are fantastic and the food and beverage one of the best we have experienced in Portugal
The main thing that impressed us the most was the team and the professionalism amongst them.
Particularly Rita (front desk) Laura (breakfast) and Ruben (F&B) ask him for your wine recommendations and you will not be disappointed!!
Best holiday we have had for a long time
Rooms are very spacious and clean, pools are great and the service the best we have experienced!

Stayed: June 2014, travelled with family
2  Thank LandmarkDundee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this reviewResponded 17 July 2014

Dear Guest,

Thank you so much for this amazing review of your family holiday in June!
We are thrilled you enjoyed your stay at our resort and felt well taken care of by our team of dedicated professionals.

Rita, Laura and Ruben join me in thanking you for acknowledging their efforts and we all hope to see you back on many more occasions.

Kind regards,

Dinis Pires
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

We stayed here for five nights in June and had a really nice stay.
The hotel overall is beautiful. The room was spotless as was the pool area and restaurants.

The only thing letting the hotel down was the service and the cost of food and drinks.
Water at the poolside was 5 euros a bottle so pretty expensive.

The service did not match the prices. We ordered a couple of lunches/snacks during the day and the service was really slow.
The breakfast set up was also slow and poorly run however the breakfast itself was excellent with a good selection.

Overall the hotel is lovely and we would stay here again.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank gem-urban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you for visiting the Hilton Vilamoura and sharing your comments on TripAdvisor.

Although you enjoyed your stay and were happy with the overall experience, I very much regret to learn that we failed to provide you with a speedy service at our food and beverage outlets.

I can assure you that I have addressed this issue at this morning’s staff meeting and we will continue to work hard to consistently deliver quality service and ensure that all our guests feel well looked after.

Again thank you for your feedback and we hope to provide you with a perfect experience the next time you visit us.

Kind regards,

Dinis Pires
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Lovely hotel with the most amazing service. Staff are extremely helpful and welcoming. Apartments are spacious and quiet. There is a shuttle bus offered by the hotel to take guests to the beach and into town which works really well. Would note hesitate to stay there again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Alison W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this reviewResponded 16 July 2014

Dear Guest,

We are delighted you enjoyed your stay at our resort and were particularly impressed with the amazing service and welcoming staff.

We very much appreciate this wonderful endorsement and hope to welcome you and your family back soon.

Kind regards,

Dinis Pires
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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