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“Best Hilton I've ever stayed in - Perfection +++”

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Hilton Vilamoura As Cascatas Golf Resort & Spa
Ranked #4 of 36 Hotels in Vilamoura
Certificate of Excellence
exeter
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Best Hilton I've ever stayed in - Perfection +++”
Reviewed 7 August 2014

I could not fault this hotel - it was amazing.

We were upgraded to an apartment which was soooo luxurious. And the best bit was that it was sooo quiet and peaceful.

Stunning pool areas. Great food. Amazing staff who speak perfect English.

Would return tomorrow!!!

Room Tip: We stayed in apartment 0010 which is on the right hand side of the hotel as you look at it. It was a...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank sarah3040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 8 August 2014
Dear Guest,

Thank you so much for your review and superb endorsement of the Hilton Vilamoura.

We are delighted that we succeeded in providing you with a perfect holiday experience and very much look forward to your return.

Kind regards,

Dinis Pires
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2014

Great facility, great staff, great location. Found front desk to be extremely accommodating when we asked to extend our stay two days. Ate several meals on the grounds and all were very good, some exceptional. We would not hesitate to stay here again or recommend it to family and friends.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Rose W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 8 August 2014
Dear Guest,

We are delighted you enjoyed your getaway at our resort and were particularly impressed with the facilities, staff and location.

We very much appreciate this wonderful endorsement and trust you will be returning soon for another great holiday!

Kind regards,

Dinis Pires
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kildare
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 August 2014


Just back from a 10day stay at the Hilton vilamoura.

Reception:
Got nice welcome drink on arrival.
Staff very nice and very friendly.
Foyer has an ATM facility, small shop, free wifi, snooker room, golf simulator/golf shop.

Room:
Our Hotel room was lovely, modern, spacious and very clean. The bed was comfortable & nice bath too.
Spacious balcony too.
Issues: NO FREE WIFI in the rooms (only the foyer)-big disadvantage. Hair drier was poor and fridge had no space to put you own drinks. In room Movies way overpriced.

Food & drink:
Buffet Breakfast Very nice and very good choice (Need to queue though if after 10am).
Themed buffer dinner really good too (€32 per person excluding drink)
Drinks way too overpriced at the bar, at the pool and in the in-room fridge.

Pool area:
Excellent choice of pools for all ages: general pools, kids pool, teenager pool, adult pool (with jacuzzi).
Pools very clean and nicely designed.
Issue: Trying to get a sun bed was very very difficult though unless you willing to queue at 8:30am.
Time limit on unoccupied sun beds not enforced. Biggest issue of the hotel.

Bus shuttle to beach:
Runs once an hour until 17:10 (no bus at 13:10 though). beach 7-10min drive away.
Last bus back from beach at 17:40.
Bus to Marina area starts at 18:30 and finishes at 22:00 (bus returns approx every 20mins). First come first served basis.
Can be long queues for taxis back from the Marina after 22:00.

Overall:
Nice hotel but not 5 star. Enjoyed our stay but sun beds definitely an issue and no free wifi in your room are major let downs.
Lovely staff but the hotel feels a bit understaffed overall (example: waited for over an hour for luggage to be delivered to our room - in the end I brought it up myself.
Also waited for over an hour for corkscrew to open a bottle of wine in our room.)
Require more from a 5 star really.


  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Cormea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 11 August 2014
Dear Guest,

Thank you for choosing the Hilton Vilamoura for your summer break and sharing your comments on TripAdvisor. I’m very pleased to learn that you had an overall enjoyable experience although there were some areas in which we didn’t meet your expectations.

Some of the points you’ve raised are already being addressed and others already scheduled to be reviewed in the short-term. For instance, we have placed an order for new hairdryers which should be delivered shortly. Our television system and channel contents are being reviewed and will be completed in the first quarter of 2015. We’ve placed more sunbeds by the pool and are now opening at 8.00 am and enforcing the 30 minute rule.

We will continue to fine tune our operation to avoid delays like you mentioned with the luggage and corkscrew and remain committed to ensuring that all our guests experience quality service consistent with 5 star hospitality standards.

Again, thank you for your feedback and we hope have the pleasure of welcoming you back again very soon.

Kind regards,

Dinis Pires
General Manager
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Wexford
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 6 August 2014

We are a family of four currently on vacation at the Hilton. We have two lovely rooms on the third floor with nice views of the main pool area. We also have perfect views of the queue for the sun beds which starts at 8.15 am. We are usually back from breakfast at 9.00 am just in time to see the race start, once the gates are opened - people literally running to reserve the sunbeds. Within a couple of minutes all reserved with few occupied. We refused to take part in this farce and so we never got sunbeds at the main pool area.
The upper pool area is a little less frantic and we usually got sunbeds there shortly after 9.00 am. Until, today there wasn't even one sign around the pool stating that sun beds were not to be reserved. Today I saw a staff member putting up a couple of notices at the upper pool bar to this effect but nothing at the main pool where the real problem exists..
The upper pool bar usually opens at around midday. Before noon guests need to go to the main pool area to be served.
There is a small shop in the lobby and seems to sell only one English language newspaper, but is closed on Sundays.The nearest shop is about 10 minutes walk away.
As other reviewers have stated the hotel runs a shuttle bus to the Marina, which is very helpful. However, we have walked back to the hotel most evenings, because once the service finishes it is very difficult to get a taxi - a good 20 minutes brisk walk.
Breakfasts are ok, but not exceptional.
We find it difficult to think of a reason to return.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
9 Thank RPWEX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 7 August 2014
Dear Guest,

Thank you so much for staying at the Hilton Vilamoura and sharing your comments on TripAdvisor.

Although I’m pleased that you’re happy with the rooms and views, it is with much regret that I’ve learnt of our shortcomings in other services including the sunbeds, breakfast and newspapers on offer.

However, with regard to the sunbeds, we have put up two new notices today at the main pool area (in front of Aquarela) informing guests that we will be removing towels and other personal items left unattended for 30 minutes. With regard to the newspapers, I’m told the hotel shop offers 7 different English newspapers, i.e. the Daily Mail, Daily Express, Daily Mirror, Daily Star, The Sun, Times and Telegraph.

I’m very concerned that you are considering not returning to our property and am available at any time to discuss further.

Kind regards,

Dinis Pires
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincolnshire, UK
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2014

We have just returned from an enjoyable family week away. Having stayed at the Hilton a couple of summers ago we knew what to expect ( clean rooms, very friendly staff, ridiculous drink prices and potential sunbed issues to name but a few ). The usual friendly welcome and we were fortunate to be able to have our room on arrival which was nice, so quick change and down tot he pool. We fell lucky and got a couple of beds which was fine for us as the kids would be entertained in the pool. I wasn't quite expecting the bedlam the following morning when it comes to the sunbeds, pool opens at 9.00am and people were queuing at 8.20 for their " prime " spots, partly understandable if that's your thing but personally I'm on holiday and can think of better things to do for 40 mins, In the end it was necessary to join the queues or you would struggle to get any bed as the week progressed. Don't get me wrong its school holidays and you can expect it to be busy but its plain for all to see the sunbeds seriously let the resort down, there simply are not enough and when folk hog them with their towels but don't bother turning up to use them for hours on end its just not right. Anyway moving on as I'm sure you will read various reviews of a similar nature. Rooms lovely and clean as always, breakfast good and a great selection. We ate in the restaurant one night ( Italian themed night ), it was ok, nothing sparkling if I'm honest but the kids enjoyed it, expensive with drinks but again to be expected. We chose to eat by the marina most nights as we have on previous visits. Kids club was great for our youngest, he loved it and the staff were lovely.
As nice as the Hilton is I would question the 5 star status based on other resorts we have stayed in, will we return ? not too sure in all honesty, I think there is better value to be had at other resorts in Vilamoura. This review is no way reflective of the staff of the hotel as they were all lovely and a real credit to the place but we do feel the Hotel needs to look at the sunbed issue in particular. The volcanic scenery looks nice round the pool but we cant help but think the space could be utilised far better.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 6 August 2014
Dear Guest,

Thank you so much for returning to the Hilton Vilamoura and sharing your experience on TripAdvisor. We’re very pleased you and your family felt well taken care of during your stay and very much regret the inconvenience caused by the sunbeds.

We are reinforcing the 30 minute rule regarding the unoccupied beds and raising awareness among guests in order to improve the situation but the lack of space is making it very difficult to increase the number of units and the removal of the boulders, as per your suggestion, will require more time to plan and execute.
However, please be assured that we are stepping up efforts towards a more lasting solution for the pool setup.

We truly appreciate your very constructive feedback and hope you will consider returning with your family again next year.

Kind regards,

Dinis Pires
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 5 Contributor
70 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 5 August 2014

We recently spent a short break here and thoroughly enjoyed our stay.

As we were travelling without children we were able to go to the 'Adults only' pool which was very peaceful. The sunbeds are a little crowded together but there is plenty of room on the grass to spread them out and have your own space with umbrellas a plenty.

I can't comment on the other two larger pools as we didn't visit the family swimming areas.

The Harbour of Vilamoura is approximately just over one mile away, there is a shuttle bus that runs very regularly from the hotel to the beach and then to the harbour until around 10.30pm. After which you could wait in the taxi queue for approximately two hours. There is a distinct lack of taxis every single night with people queuing for ages! However you could always pack your walking shoes and a quick straightforward walk back to the hotel if you are out later than the last shuttle bus.

There are many restaurants in the harbour to visit and the choice is fantastic.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Champagne1811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 6 August 2014
Dear Guest,

Thank you so much for choosing the Hilton Vilamoura for your short break and sharing your lovely experience on TripAdvisor.

We are very pleased that you enjoyed your stay with us and were able to relax by the adults’ pool. The marina does get busy at this time of year so we strongly recommend returning by shuttle before 10.30 pm to avoid queuing for taxis.

Thanks again for your feedback and we hope to see you back again soon for more lovely breaks!

Kind regards,

Dinis Pires
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level 5 Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 August 2014

We stayed here 3years ago for a week, and we are just back from our 2nd visit. Again stayed for 7 nights, and had a terrific time. Hotel cleanliness is spotless. Staff, from the greeting in the reception, to the door staff, pool staff are very polite and helpful.
We had a 1 bed apartment, plenty of room for family of 4 (1 toddler), which also meat that we could cook our own meals etc.
Only annoying aspect , is the sunbed hogging. As I have seen other reviews state, people queuing from around 8:10 for the pool area to open at 9!! Many of the beds reserved are not used until later in the day, some not at all. Seen many family's with their children turn up at 10, looking for beds and ended up turning away. Not good policy for a 5 star hotel. I might be wrong but when I was there 3 years ago, you were not allowed to do this, certainly cannot remember seeing the queues!!

Good idea to use the beach facilities, had a great day there with the kids, HH members received free, not sure if this standard policy however as they did try to charge on check out!, however 10 euro for half day bed hire, bottle of water and pringles thrown in.
Shuttle buses, too and from the town centre at night are great idea, but watch out for the families who instead of taking their young children on their knees so others get on the bus, they would rather see others have to wait for next bus or taxi!! probably the same sunbed hoggers!!

We didn't eat much in the restaurants as young children with us, so can not really comment on food, and we didn't have the breakfast either for the same reason.

All in all, great hotel, great holiday, made special by the hotel and its staff.

Room Tip: You pay a little extra, however pool side rooms are good. 1 bed apartments both times that I have s...
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank MDS186487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review, 5 August 2014
Dear Guest,

Thank you so much for returning to the Hilton Vilamoura and sharing your experience on TripAdvisor.

We’re very pleased you had a great stay with your family and felt well taken care of by all the staff. Using the beach club is indeed a great alternative to the pools but regarding the shuttle, by law we are required to comply with the maximum passenger capacity of the bus and I'm afraid that includes children.

Your feedback is greatly appreciated and we hope to see you all again on many more occasions.

Kind regards,

Dinis Pires
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Property: Hilton Vilamoura As Cascatas Golf Resort & Spa
Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura, Quarteira 8125-615, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Family Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Official Description (provided by the hotel):
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 
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Also Known As:
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton International Vilamoura
Vilamoura Hilton
Hilton Vilamoura As Cascatas Golf Resort & Spa Portugal - Algarve

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