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As Cascatas Golf Resort & Spa
Ranked #16 of 36 Hotels in Vilamoura
Certificate of Excellence
Reviewed 5 October 2010

Stayed at the As Cascatas 26th Sept - 3rd Oct what can I say this is the best resort I have stayed in.

Travelled with the wife and my elderly parents for a week's break, the suites (apartments) are stunning and worth every euro.

I secured a suite on the as cascatas website: ascascatasvilamoura.com on the best available rate deal. Fantastic price for the week considering it's a 5 star resort.

The breakfast was also included and the use of the seven spa along with free shuttle buses to the beachclub and the marina.

Take my advice stay at As Cascatas if you are visiting Vilamoura for the 5 star experience at an affordable price.

Seven spa is a must as well as you only pay the treatments and not the facilities.

Going back next year with the lads for a golf fest.

  • Stayed: September 2010, travelled with family
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Thank BPASouthport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 October 2010

Dear Guest,
We would like to start by thanking you for having selected As Cascatas for your holidays and for the time spent sharing your excellent experience.
We very much appreciated your feedback and kind words.
We hope to see you soon at As Cascatas for the Golf Fest and contact us through our website in which you can have the best deals.

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155 - 161 of 204 reviews

Reviewed 4 October 2010

The As Cascatas resort was fantastic. Very high standard spacious comfortable apartments, perfect facilities both in the hotel and in the private beach area, and we found the staff excellent particularly the reception and the concierge. The shuttle bus to the beach and the marina were excellent. It was also possible to walk to the marina in 25 minutes which was nice to do some of the days. A taxi back to the hotel was less than €5. There is also a good supermarket within a 10 minute walk. Our package included the hotel breakfast which was excellent.
The only two issues I would have with the hotel were that there is a set of steps in the middle of the complex which we had to carry the buggy up and down regularly as there is no ramp or lift. Secondly, there were limited food options in the hotel in the evening with the exception of the main buffet which I would consider to be quite expensive for a very standard buffet. But these issues are relatively minor overall and we thoroughly enjoyed our stay and would definitely return.

  • Stayed: September 2010, travelled with family
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1  Thank IrelandJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 October 2010

Dear Guest,
We would like to start by thanking you for having selected As Cascatas for your holidays and for the time spent sharing your excellent experience.
ON the two issues reported, we have addressed this issue internally and we do apologize for any inconvenience caused.
Once again, thank you for your posting and I am confident that upon a next occasion we will be able to achieve all your expectations.

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Reviewed 3 October 2010

Stayed here for 6 wonderfully relaxing nights in September, got a great deal on hotels.com. This is really the best of both worlds, the privacy of a large contemporary apartment with great amenities but all the luxury & service of a 5 star hotel at your disposal. We got off to a shaky start as we had emailed the resort to enquire about airport transfers but never heard back from them so we decided to hire a car instead. We arrived after dark and the directions on the website are a little sketchy in places but we got there in one piece. We found out subsequently that they had sent someone to Faro airport to collect us !
We went to the bar at the Hilton when we arrived but they had stopped serving food but the reception desk very kindly arranged some light snacks that we could take back to our apartment. They even gave us a "starter pack" for the next morning with bread, butter, tea, coffee, etc which we were very impressed with.
The 1 bedroom suite was fantastic, lots of space and everything we needed. The next morning we went to do some shopping at the local Alisuper - we even remembered to buy dishwasher salt, however when we got back the apartment had been cleaned and the maid even had the dishwasher on for us!!
My husband wanted to access internet on his laptop and the reception staff even came up to our room to help with the broadband cable - cost was only €15 for 6 days which we thought was reasonable.
The Hilton buffet breakfast had a great choice every morning and
there are lots of pools to chose from for relaxing / swimming during the day.
We spent one day at the spa which was excellent - treatments were expensive but the massages were really good.
Most evenings we ate out - highlights were Il Lamparo down at the Marina (which is only a few minutes drive) and also The Princess Garden in the Old Village where you can cook your own steak on a stone!!
We had a late flight back and did enquire if we could keep our apartment a few hours longer but a cranky manager on reception told us we had to check out at 10am and that he would start phoning us after that (but offered to look after our luggage and provide changing facilities if needed,etc) - when we checked the Directory in our room (and our booking form) we discoverered that the check out time was in fact 12pm!!
We happily checked out at 12pm after a great week at As Cascatas. We would definitely return there again.

  • Stayed: September 2010, travelled as a couple
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1  Thank LouC_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 October 2010

Dear Guest,
We very much appreciated your feedback and kind words.
Such complete comments like the ones you have made are each day more important for us, with all the complete description of the service excellence Standards we have in As Cascatas
Once again, thank you for taking the time to post your review and we look forward to having you back soon at As Cascatas!

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Reviewed 8 September 2010

The As Cascatas apartments form the northern half of the Hilton resort. We stayed in a 3 bedroom apartment for 4 nights in August. The great plus for a family is that you can rent a beautiful apartment with all the space you could need (including outside seating) for less than the price of the equivalent 3 hotel rooms. You get all the amanities of the Hilton hotel but no cramped hotel room conditions.
Our apartment was beautiful. White leather sofas, TV in every room, radio in every room, DVD players, air conditioned etc etc. A great place to come back to.
You get breakfast as well at the Hilton. This wasn't so great. Long lines, running out of food and slow to clear tables. I'd have rather had a price reduction and made my own breakfast. You also get access to all the pools etc. These were a bit crowded for our liking. Good for kids - not for adults. Try the spa instead. You get free access to all the public areas and you can chill out in peace.
Another must do is the beach club. You can get the complimentary shuttle but we just drove the 5 min to the beach. It isn't like private beaches in France but you get loungers, shade and there's a good bar/cafe attached. The beach is great for swimming.
There are some slight minus points for this resort. Really, you need a car to get anywhere as it a a fair way back from the sea. Also, if you have an older guest as we did, walking around the Hilton resort is a bit daunting. There seemed to be no route that wasn't awkward or involved stairs. By the way - you can't clock up HHonours points here either.
All in all though - a great resort and super apartment. If you're a golfer - superb location.
Service was v.good also - they even posted on to me the shirts I'd left in the wardrobe when we checked out. Can't say fairer than that.

  • Stayed: August 2010, travelled with family
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1  Thank Rambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 October 2010

Dear Guest,
Thank you very much for your comments, which will enable us to improve our service further.
Apart from all your compliments, we at all times strive to be consistent in the all the services provided. Therefore, your comments on the Breakfast buffet at the Hilton, will be reported internally.
We look forward to welcoming you back shortly to As Cascatas!

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Reviewed 6 September 2010

I have just returned from a very enjoyable 7 nights at the As Cascatas Resort with my wife and 2 young children.
We had a 2 bedroom apartment and our first impressions were very favourable. The apartment was new and spacious and very well designed. It was on the gound floor so the lounge opened up to a small sitting area which lead onto a large secluded communal garden. The room was also very near to the swimming area so we were able to pop back to the room easily if we needed anything.
Having read other reviews we decided to take breakfast in the hotel which was a good move. The choice was good for both adults and children. We also decided to have a couple of dinners at the hotel buffet which was also very enjoyable.

We chose to walk back from Vilamoura marina one night which was about a 25 minute walk down a main road so was not particularly nice and I would recommend the taxi for 4 Euros. There was always a big queue for the shuttle so we preferred a cab ride. There is a good choice of restaurants in the Marina to cater for all tastes.

The big issue with the hotel was the cleanliness. Whilst the room was cleaned every day, we did not think that the cleaners did a particularly good job. We also had an issue with ants in the kitchen on the floor and surfaces. When we spoke to house cleaning they sent someone down to spray the kitchen with ant killer. This worked for a few hours until the ants returned, regardless of whether or not we had used the kitchen. The pool area was also in need of a good clean. Again, it appeared that it was given a light clean when in fact a good thorough clean was needed. We heard of a couple of kids getting ear infections from the swimming pools whilst we were there. However, our children spent most of their time in the pools without any ill effects.

Good Points

-The apartment
- The buffet restaurant
- The attentiveness of the staff

Bad Points

- Cleanliness could be better
- The inablity to get from the apartments to the hotel without going down a number of stairs which meant carrying buggies/children down them

Overall, the quality of the room and the swimming area meant that we had a very enjoyable stay.

  • Stayed: September 2010, travelled with family
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1  Thank Shelbyville_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 October 2010

Dear Guest,
We very much appreciated your feedback and kind words.
Apart from all your compliments, we at all times strive to be consistent in the Cleaning service and where necessary improve it.
We have addressed this issue internally with the proper department and we do apologize for any inconvenience caused.
Once again, thank you for your posting and I am confident that upon a next occasion these issues will not happen again.

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Reviewed 3 September 2010

Is the third time that we had been in As Cascatas and we lovet it like always.
This time we stay in a 2 bedroom groundfloor apartment with pool view and breakfast incluede. The apartment couln´t be better. 2 nice room with Tv, wardobre, confortable beds, one of then with ensuit bathroom, another small bathroom with shower, a big living room with beutifull furniture, TV, table and chairs and acess to a small private terrace with table, chairs and 2 sunbeds, separate kitchen with waschmachine and a nice entrance. Apartment is spotless clean everyday, towles change, bathroom amenities and sofa bed close and open everyday if you need it.
Saff is very friendly and profissional.
Breakfast is very good with fruits, diferent bread, eggs, caffes, juices, milk and is in Hilton Hotel building.
In front of the apartments are a nice pool with jacuzzi, bar, free pool towles and sunbeds but guests can use all Hilton Hotel amenities like the other pools, bars, restauranrs, indoor pool, SPA and gimnasium.
We lunch always in Hilton bars ( there are 4 bars/restaurants available for lunch, one of then on the beach ) and foods are really very good and for all tastes, there are buffet salads, fisch, hamburgers, pasta, pizza, childreen menu, sanwiches, very nice variety.
This time we didn´t dinner in Hotel buffet but last year we eat there one time and it was very good too. Foods and drinks are a litle bit pricely but Hilon is a 5 stars hotel, can´t expect t be very cheaper!
Hotel provides free cortesy bus to beach during all day and free sunbeds, parasol and towles on the beach and in the evening to Vilamoura marina.
As cascatas are not on the beach and on marina area but is only 5 minutes by car, taxi or free cortesy bus. Is possible go walking to marina, more and less 25 minutes but taxi service coast no more than 5 euros.
We really love our holidays in As Cascatas and can´t wait for next summer, we will be there again!

  • Stayed: August 2010, travelled with family
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Thank Leonor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 October 2010

Dear Guest,
Thank you for sharing your experience and very complete descriptions of your holidays in As Cascatas.
Such complete comments like the ones you have made are each day more important for us, with all the complete description of the service excellence Standards we have in As Cascatas.
Once again, thank you for taking the time to post your review and we look forward to having you back soon at As Cascatas!

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Reviewed 25 August 2010

Recently stayed at As Cascatas and would go back in the morning. We had a two bed apartment that was furnished and finished to the highest standard. Having arrived at 10am, we thought we might be waiting a few hours for the apartment to be ready, but much to our delight all was ready by 11am. Having unpacked we headed down to the main apartments pool area which was surprisingly spacious and not over crowded at all considering it was August. The buffet breakfast each morning was superb and set us up nicely for the trip to the beach via the hotels courtesy bus, which ran every 30mins from 9.30am to 12pm, and then from 2pm again. You can get the bus back after it drops off at the beach.
Hotel also lays on a courtesy bus to the Marina, which starts at 7pm, very handy as the taxi service in Vilamoura is not the best and you could be waiting up to half an hour for a taxi after 6pm. Bus does not bring you back, so you will need a taxi as it's quite a walk, around 25 minutes or so. Again, when getting a taxi back, you could be waiting a while. Our 5 year old tried the kid’s area "Pleasure Island" and although she liked it, did not mention it again for the holiday, was more than happy in the pool area.
We were going to eat in one night at the family buffet in the hotel with show, but were disappointed that the cost for our five year old was the same as ourselves, €29.95 a head so gave it a miss.
Overall, a great stay and would most definitely go back again. Staff were all very friendly, apartments were spacious and very comfortable, and basically could not fault anything
.

  • Stayed: August 2010, travelled with family
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1  Thank lammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about As Cascatas Golf Resort & Spa

Address: Rua do Brasil | Lote 4.11.1B, Vilamoura, Quarteira 8125-479, Portugal
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Vilamoura
#8 Family Hotel in Vilamoura
#13 Luxury Hotel in Vilamoura
Price Range: £76 - £365 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — As Cascatas Golf Resort & Spa 5*
Number of rooms: 69
Official Description (provided by the hotel):
This 5-star Suite complex is located in Vilamoura, with the Largest and most Luxury Suites in Vilamoura, within a unique resort set in five hectares of gardens, featuring three onsite restaurants, bars, kids club, six pools, a semi-indoor pool, Golf simulator, fitness centre, tennis and occasional live entertainment. Enjoy all the homely comforts in your Suite while having access to the service and facilities provided by one of the world’s leading luxury international hotel chains. ... more   less 
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Also Known As:
As Cascatas Golf Hotel Vilamoura
As Cascatas Golf Resort And Spa
As Cascatas Hotel
As Cascatas Golf Resort & Spa Vilamoura, Portugal - Algarve

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