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“Staff is amazing”

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Four Seasons Vilamoura
Ranked #2 of 36 Hotels in Vilamoura
Certificate of Excellence
Paris
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Staff is amazing”
Reviewed 23 April 2014

We arrived at night with two small kids, tired. Our first experience was not so good as they gave us a room in front of the bar with no view. With small kids, music at night would have been a problem :(
I asked for an immediate change and the person at the front desk was amazing as he really discussed it hard with the admin team. After 20 minutes we were in a ground floor apt far from the bar and music.
Pools (indoor and outdoor) are amazing, food is good (not amazing but good quality) and breakfast even if small has everything you need.
Apartments are big, well maintained. Beds are really good, kitchen is huge.
Kids area is really big and fun, brand new.
My only small concern will go to the cleaning staff, not perfect and too fast to be done correctly.
All in all its a really good choice and the staff there is just amazing, from the restaurant, bars to the desk they will help you to have wonderful holidays. Thanks!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beloune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 29 April 2014
I am pleased that we were able to rehouse you and your family, to a quieter and more appropriate apartment, quickly and that it met with your approval.
Thank you for your review, compliments and observations.
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742 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Cape Town
Level Contributor
148 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 22 April 2014

We booked last minute - having never been to Portugal before we were thought we would give it a try. We can fully agree with the previous recent reviews about the facilities etc. The staff are so friendly and helpful - Bridget was so helpful on the front desk but all the staff were - Jose in the dining area was very kind as well arranging an amazing birthday cake for my husband at only 4 hrs notice ! The accommodation was the most spacious we have ever stayed in with even washing machine and tumble dryer in our apartment - it was better equipped than our own kitchen :) The cleaning staff were great - both around the hotel and the ones that looked after our room. The Marina offers a change of scenery - lots of restaurants to choose from. It was our most relaxing holiday. Would definitely recommend.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OnTour3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 23 April 2014
We are extremely glad that your last-minute, first-time visit to Portugal found you staying with us. Thank you for your kind compliments and excellent rating.
I am happy that our facilities and accommodations furnishings exceeded your expectations, and I sincerely hope that you will come and see us again.
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Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 22 April 2014 via mobile

It's a great place to stay or visit for the day if you are a member. The pools are good if a little cold outside. The bar is friendly and happy hour very good value. Food at lunch is a little hit and miss but when we brought this to the attention of the manager he refused to take any payment even for the drinks. Great service and response to a problem

Stayed April 2014
Helpful?
Thank Jonnieb1701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 23 April 2014
Thank you for taking the time to post a review. Thank you as well, for your compliments. I apologise if the pool was a little cool and that there was an issue with your lunch. I am pleased that it was rectified to your satisfaction.
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London, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 April 2014

Here for six days with the family. Apartments very large and spotlessly clean. In fact whole resort spotless. Staff attentive and friendly. Breakfast good but lack of choice for lunch and dinner. Not a problem though given apartments have kitchen and the hotel is about 20 mins walk from the marina and about 3-5 mins from neighbouring restaurants in Old Town.

Cannot fault the hotel at all for the price paid - it checks all the boxes and provides an excellent service with a smile. Other tourists staying here also seem pretty down to earth and easy to talk to.

Room Tip: high floor for security (given publicity on child safety in Algarve) - however, note that rooms have...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank a_londoner_20121027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 23 April 2014
We are extremely pleased that you enjoyed your six days with us and that you found our staff to be friendly, attentive and helpful.
Thank you for providing such a complimentary review and for rating us with five stars. I hope that we will be welcoming you back someday soon.
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Saundersfoot, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 April 2014

Stayed in a small twin-room apartment, nice large bathroom, fully equipped kitchen.
Poor view from the room. However the resort was in an excellent location, especially for golf - as it was a tiny walk to the course, clubhouse and facilities of the impressive Pinhal golf course - not the most prestigious golf course in Algarve or indeed Vilamoura, but was in the best condition of the courses i played.

We made the mistake of going during the school holidays. KIDS!!!! AARRRRRGH!!! - mayhem!

Also, food in the hotel was nice, but, better food/restaurants can be found in the marina

Room Tip: If you don't have children. DONT go during the school holidays.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan_C_Cope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 23 April 2014
Thank you for your review. We are pleased that you enjoyed your time and golfing in Vilamoura and hope that you would consider visiting us again. (We love children!)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 April 2014 via mobile

We have been coming to the Four Seasons for 10 years every Easter and every year gets better! This year we loved the new sitting arrea around the pool, new tables, chairs and loungers, fruit by the pool and wireless in our apartment. All the staff are so helpful and friendly. Four Seasons is spotless, smart, with beautiful gardens without feeling uncomfortably "posh". Lunch is highly recommended. Our childen (6 and 12) love the indoor and outdoor pools and access to plentiful ice cream! This year was 11 out of 10 and can't wait to get back. Obrigado!

Stayed April 2014, travelled with family
Helpful?
1 Thank andrew b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 23 April 2014
Thank you very much for your fantastic review, compliments and for noticing our improvements. We are exceptionally happy that we continue to impress you and that you continue to thoroughly enjoy your time with us, it certainly fills us with a sense of accomplishment.
We look forward to welcoming you back next Easter.
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Ashgill, Scotland
Level Contributor
154 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 20 April 2014

I booked the Four Seasons based on price and reviews and I was not disappointed.

It is set back in its own quiet area of Vilamoura amidst other villas and apartments and is almost completely surrounded by a golf course. A supermarket and some other restaurants and bars are a short 5 minute walk away from the hotel.

Everything in the hotel complex is manicured beautifully and first impressions of the hotel are good. Security is also taken seriously and entry to the hotels grounds is via a security gate which adds a little touch of exclusivity.

Getting around is straightforward in Vilamoura, you can opt for the tourist train that leaves and drops off right at the Four Seasons or get a taxi into town. For a family of 5, it was roughly 10 euros return either for the train or taxi.

The hotel staff are very polite and delivering great customer service appears to be high in their priorities which is a welcome change from many other establishments I have stayed at.

The pool complex is good with a nice mix of depths and styles including indoor and Jacuzzi. The outside pool can feel cold but once you are in, you soon get used to it.

Being apartments as well as a hotel, you can have the best of both worlds and we decided to self cater for lunch and be served dinner. We attended the BBQ night at the hotel and it was very tasty and good value especially when you are having to pay for 5.

I could go on and on about other things but to sum up our stay, we were very happy and would absolutely visit Four Seasons again in the future.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndyMc1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 23 April 2014
Thank you for your decision to come and visit us, and for the lovely title of your review.
We are definitely thrilled that you were pleased with the choice that you made.
Your compliments regarding our staff and service philosophy are gratefully appreciated; we always love to hear that we are getting things right. So, thank you very much.
I hope that we will have the pleasure of another visit from you and your family again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Vilamoura

Property: Four Seasons Vilamoura
Address: Apartado 507, Vilamoura, Quarteira 8125-474, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Vilamoura
#2 Spa Hotel in Vilamoura
#3 Family Hotel in Vilamoura
#4 Romantic Hotel in Vilamoura
Price Range (Based on Average Rates): £
Hotel Class:4 star — Four Seasons Vilamoura 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
4 Seasons Vilamoura
Four Seasons Vilamoura Hotel Vilamoura
Vilamoura Four Seasons
Four Seasons Vilamoura Portugal - Algarve

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