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“"Great Holiday!"”

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Four Seasons Vilamoura
Ranked #2 of 36 Hotels in Vilamoura
Certificate of Excellence
Ireland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“"Great Holiday!"”
Reviewed 22 June 2014

We are just back from a weeks stay in the Four Seasons! 2 adults and a 9 year old child. We had high hopes after reading all the great reviews on Tripadvisor and we were not disappointed! The Hotel is really lovely, we stayed in a studio apartment which was really spacious, beds including pull out sofa bed very comfortable and very well fitted out. Huge bathroom and lovely powerful shower. Apartment was cleaned every day and was absolutely spotlessly clean. Yes, the balcony is very small but this didn't matter to us. Pool area is just amazing and so clean. Plenty of sun loungers available at any time of the day. Our daughter spent the week in the pool and loved every minute of it. Indoor pool also lovely and the jacuzzi was fab.
Special mention to all the staff, so friendly and courteous. Couldn't fault them.
Lovely restaurants in the Old Village a few minutes walk away, Princess Garden and Casa do Largo both absolutely excellent.
Overall a great experience and we would definitely go back!

  • Stayed June 2014, travelled with family
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Helpful?
1 Thank Teddy60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 24 June 2014
Thank you for your review and five star rating.

I am really pleased that we were able to meet your expectations of a holiday at Four Seasons, and that you and your family enjoyed one of our spacious studio apartments.

We look forward to welcoming you all back to Four Seasons and hope your next stay will be another great experience.
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743 reviews from our community

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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (193)
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UK
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 June 2014

We stayed in a two bed/two bathroom apartment from 7-14 June this year as a timeshare exchange. It was our first visit and we were very impressed from the moment we arrived till we left. The apartment was huge and very well equipped. My two year old grandson loved the pool with its beach style entrance and the play area was immaculate and well shaded with two enormous shades over it. We thoroughly enjoyed the two themed evenings we attended, in particular the Brazilian Night which was as good as any Brazilian restaurant we have visited in the UK. We chose Yellow Fish for our airport transfers and were very impressed with the service they gave. We were delighted to discover a delightful restaurant called Café Del Arte, approximately a 15/20 minute walk from the Four Seasons just before the Hilton Hotel. The food and ambience were both wonderful and we spent two lovely evenings there. The staff at the Four Seasons were always helpful and friendly and we would love to return to this resort in the future.

  • Stayed June 2014, travelled with family
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Helpful?
3 Thank HappyWalkersUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 21 June 2014
Thank you for your fantastic rating and five star review

I am pleased that you and your family enjoyed our themed nights and that your grandson enjoyed our pool and play area.

From all our helpful staff we look forward to seeing you again at our resort in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

We stayed 18 -23 May 2014 in a one bedroom apartment. Apartment was very good. Spacious and with all the necessary amenities. Hotel staff all friendly and helpful. Was a very peaceful and clean place to stay.

Vilamoura itself not my ideal choice of location for future trips, but nevertheless this hotel was worth staying at. Staff gave us good tips of places to eat and visit that were a little more Portuguese than Vilamoura, thanks for that, it made the trip a little more cultural.

On the negative side, to give a balanced view, minor issues mean I award 4 stars not 5. Our dish washer was not working, that in it self not a big deal, I understand appliances breakdown and the staff worked hard to fix and limit any inconvenience for me. But as a small gesture, I would have expected some recompense for the inconvenience. For example, the staff explained what they were doing about the dish washer and that someone would come to clean dishes, all good. I then asked for internet to be connected for which they charged a fee. Since I had just reported a problem about something, this was an opportunity for the hotel to show outstanding customer service by waving the fee on this occasion.
Another example is when we checked in, one receptionist promised us free pool towels which we agreed to collect later. However, when we returned to use the facilities the original receptionist was not there and the new receptionist was unable to honour the promise!
Both examples, internet and towels, were only small value items which I would happily pay for in normal circumstances,so in the scheme of things made no material difference to me but these were missed opportunities by the hotel to demonstrate outstanding customer service rather than good customer service.

The pools and changing rooms were clean and my children especially enjoyed both indoor and outdoor pools, however, one issue for me was that there were topless women sunbathing near children (childrens pool). If people want to sunbathe topless, there should be a designated area for this as some people might find this offensive.

Our room location was excellent in that it was located on the ground floor facing the golf course. It was very close to the pool but no noise from the pool area could be heard. It was close to the reception and the car park which was ideal for us as we have two small children.

Overall, a nice place to stay that I would happily recommend to others and would return there if I visited Vilamoura again.

Room Tip: Our room location was excellent in that it was located on the ground floor facing the golf course. I...
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  • Stayed May 2014, travelled with family
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Helpful?
1 Thank naz-n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 17 June 2014
Thank you for taking the time to write your review and for your rating.

I am so sorry some service levels were not as expected and up to our resorts usual very high standards in your opinion. We do try to limit any inconvenience caused to our guests and I am pleased we did so for you on this occasion.

I will pass on your comments regarding sunbathing areas.

We very much look forward to seeing you at our resort on your next visit to Vilamoura.
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Edinburgh, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 June 2014

This is not our first visit to the Four Seasons Vilamoura. Each and every time we are impressed with the friendliness of all the staff and the excellent facilities available. It's a bit of a walk to the marina (around 15 to 20 minutes) but a wee walk in the sunshine never did any harm.
Apartments and grounds are always clean and any problems are resolved quickly without any fuss. The kids love the pools and the play-park. Couldn't be happier with the place - unless they heated one of the outdoor pools! Mum and Dad love the massive bed.

Room Tip: Obviously the further from the bar the quieter you are. But there's not much noise pollution.
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  • Stayed May 2014, travelled with family
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Helpful?
5 Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 4 June 2014
Thank you for your fantastic review.

I will pass on your lovely comments to all of our friendly staff and I am pleased that you and your children continue to enjoy the facilities, including pools & play parks.

Hopefully we will have the pleasure of welcoming you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 May 2014

We did a timeshare exchange into this resort and had a spacious unit on the upper levels with good views of the ocean and surrounding area. We found it comfortable, friendly and well furnished. There was a very good restaurant for meals which we used, staff were friendly and helpful and a little train comes every day on scheduled times to go to the marina. A supermarket is located in the old town area and within walking distance. We loved it here and would highly recommend to others. Just one point - if this is your first time, do please contact the Hotel direct and get accurate directions - it took us a long time to find it - in the dark and with unclear instructions.

Room Tip: We were on the upper floor and had a good sea view.
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  • Stayed March 2014, travelled with family
    • Value
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Helpful?
3 Thank LorraineMilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 4 June 2014
We really appreciate you taking the time to write this wonderful review and for your 5 star rating.

Thank you for recommending us. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

This is a fantastic resort with great facilities... The accommodation is first class, pool and grounds very well kept.. The food and theme nights are great and the staff very helpful and attentive! Another great holiday...

  • Stayed May 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Jill E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 31 May 2014
Thank you very much for your concise and flattering review and wonderful compliments. We are pleased that you were able to enjoy another holiday with us and hope that you will enjoy many more.
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Maidstone, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 May 2014

Apartment was first class & we were situated at the front so had a lovely view.
Staff were very friendly & helpful.
Restaurant was good if you ate A La Carte.
Great location for visiting local attractions such as Cliff's Vineyard!

Stayed March 2014, travelled with friends
Helpful?
2 Thank Rosejess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsVilamoura, Guest Relations Manager at Four Seasons Vilamoura, responded to this review, 31 May 2014
Thank you very much for your complimentary review and five star rating. We are happy that our staff and menu met with your approval and hope to see you here again.
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Additional Information about Four Seasons Vilamoura

Property: Four Seasons Vilamoura
Address: Apartado 507, Vilamoura, Quarteira 8125-474, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Vilamoura
#2 Luxury Hotel in Vilamoura
#3 Family Hotel in Vilamoura
#4 Romantic Hotel in Vilamoura
Price Range (Based on Average Rates): £
Hotel Class:4 star — Four Seasons Vilamoura 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
4 Seasons Vilamoura
Four Seasons Vilamoura Hotel Vilamoura
Vilamoura Four Seasons
Four Seasons Vilamoura Portugal - Algarve

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