We flew to Kirkenes for a one night stay to catch the Hurtigruten the next morning that was scheduled to sail south. Kirkenes is actually east of Finland on the far north tip of Norway that is on the Russian border. There were not many lodging options in Kirkenes. After a little research we decided to stay at a Thon property. During other stops on our 2013 Norway trip we stayed at Thon Hotels and were very satisfied with the accommodations, food and service. However our experience in Kirkenes was horrible.
The hotel is located on the harbor with nice views. It is a relatively new property that seems to be maintained in a proper manner. The rooms were small as anticipated, but comfortable. The breakfast on our morning of departure was wonderful. There was a wide range of offering displayed in an engaging colorful appetizing manner delivered with exceptional service. On a 5 point scale the breakfast was a 4.5.
The problem we had at this hotel was the dinner on our arrival. We assume a great deal of the business at the Thon Hotel Kirkenes is Hurtigruten related, so they should be ready to deal with an influx of customers when a plane arrives carrying folks that plan on boarding the Hurtigruten. The staff at the Thon was over whelmed with a small rush of customers and did not seem able to recover. The wait staff we dealt with did not seem to know what they were doing and were slow to react. We had to wait almost an hour for our order to be served. Then the food was horrible. The water near Kirkenes is famous for crab, but the crab dish served at the Thon Hotel Kirkenes was terrible. It was dumped on a plate, tuff and lacked flavor. Very poor service and bad food was the result of our evening meal. Our experience at dinner at the Thon rates as a 1 on a 5 point scale.
- Official Description (provided by the hotel):
- Thon Hotel Kirkenes is a new and modern hotel located by the sea in Kirkenes. The city center is a 5 minute walk away with small shops, cafes and restaurants. The hotel has a restaurant, bar, conference area and outdoor terrace with fantastic views. The restaurant 69’north is specialized in local food such as king crab, reindeer and salmon. ... more less
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