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“They ruined our stay”

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Quality Hotel Sarpsborg
Ranked #1 of 2 Hotels in Sarpsborg
Certificate of Excellence
Son, Norway
Level 5 Contributor
74 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“They ruined our stay”
Reviewed 10 November 2013

We were supposed to stay for a night at this hotel as we have before on a couple of occations. As the hotel is connected to the superland we expected to be able to use the pool/"waterworld" at least 2-3 times during our stay.
First letdown: The hotel refused to let us book a family room with my choice club points. - So I booked a room.
Second letdown: I found out that the hotel now charge its guests for the use of the pool. On our previous stays we were given free admission to the pool. - So I order a pass for the duration of our stay
So the evening before we were going there we got the third letdown: I got an email saying that the pools would be closed for all of the 2nd day of our stay there, meaning we would have nothing to do that day. - So I cancel our stay and will probably not book at that hotel again.
In fact, the "waterworld" there is not that nice. I would rather reccomend the one in Askim.

Room Tip: Do not rely on the hotel value your membership and request for an upgrade or booking for points.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank TrondM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann-Karin V, Front Office Manager at Quality Hotel Sarpsborg, responded to this review, 13 November 2013
Google Translation
Kjære Trond,

Takk for at du har tatt deg tid til å skrive din vurdering.

Angående det du skriver om at hotellet nektet å ta din bestilling på en bonusovernatting så har jeg lagt ved en link til retningslinjene for bestilling av bonusovernattinger. Disse reservasjonene kan dessverre ikke bestilles direkte på hotellet, men må reserveres enten via Nordic Choice Kundeservice eller på “Min Side” på nettsiden vår. Dette er retningslinjer som gjelder alle hoteller i Nordic Choice.

Når det gjelder e-posten du mottok fra hotellet angående Badeland som skulle stenges en av dagene på grunn av vedlikehold så ble denne sendt nettopp for at våre badegjester skal ha mulighet til å endre dato på sin bestilling i tilfelle dette var grunnen til at de ønsket å besøke oss.
Badeland har tidligere vært inkludert i romprisen for alle våre gjester, men siden høsten 2008 har vi valgt å gjøre det valgfritt for våre gjester om de vil ha dette i romprisen eller ikke, da det er mange som ikke benytter seg av Badeland under oppholdet.
Alle kurs- og konferansegjester, GULL og PLATINUM medlemmer i Nordic Choice Club, samt gjester med bonusreservasjoner har badeland inkludert.

Takk igjen for at du har tatt deg til å skrive anmeldelsen, og vi håper at du en gang i fremtiden kunne tenke deg å benytte deg av vårt hotell igjen.
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619 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
Hareid, Norway
Level 6 Contributor
146 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 September 2013

We did choose this hotel because of earlier stays here..
Great hotel for kinds. The pool area are just great. And so are the spa options.
We all loved it.
Great place to stay if you also are going to Sweden for shopping.

Room Tip: Get rooms in at the third floor.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tonny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann-Karin V, Markedssjef at Quality Hotel Sarpsborg, responded to this review, 7 January 2014
Thank you and we hope to see you soon.
You should visit before 28/2 2014 - we have a Western theme at the hotel. The kids love it, it's quite nice.

Mvh
Ann-Karin Vollebæk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Oslo, Norway
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 March 2013

Great relaxing place, but disappointed with the food. Didn't have the full menu as my favorite dish was out! Very friendly receptionist and the guy in the bar was a very charming Asian gentleman who liked to talk a lot and made us good drinks. Not many choices in the area for hotels so therefore you shouldn't think twice about booking this one.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Århus
Level 4 Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 January 2013

Clean and friendly. Not much to say about this hotel, A good nights sleep. Rooms are kind of small. The location is Next to the high-way, a super market and some office buildings.

The restaurant has a steak and a burger plus a menu that changes daily (but if you say for more than a few days, you will probably get the same meal twice).

Breakfast is very nice. Good selection of healthy choices as well as hot dishes. One morning the carrots were too old (smelled bad) but generally Things were fresh and nice. Most mornings I was able to get a fresh omelet made to order, but the woman making the omelets had a habit of disappearing out of sight and only came out a bit late in the morning.

Room Tip: Try to get a room away from the noice of the highway.
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tausick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann-Karin V, Public Relations Manager at Quality Hotel Sarpsborg, responded to this review, 22 January 2013
Thank you for your rewiew. You give us good, constructive and fair comments and we will use this in our work to get better. Thank you.

Mvh Ann-Karin Vollebæk, markedssjef
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Oslo, Norway
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 October 2012

A clean and beautiful hotel, right by the E6. Very easy to find! The staff are very attentive and helpful, especially towards the children! There are loads of activities for all ages; spa, pools, playarea, gamingarea, Lazer maze and a climbwall! The food was exelent, even the kids approved!

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kenir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grimstad, Norway
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 September 2012

The hotel is attractive to families because it's connected to a "waterpark" (swimming pools and a few slides). There's an additional fee for access to the pools but it's worth it.

The rooms are clean and "OK" but nothing fancy. Breakfast was good both in terms of selection and presentation. The staff at the reception are friendly and helpful but theres not enough of them and they take phone bookings as well which is often resulting in a slow queue.

Room Tip: Avoid rooms just above the bar area
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dogmata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 June 2012

Very pleasant and helpful staff, we found the food excellent and there was plenty of it,
The leisure facilities were first class as was the conference and meeting rooms.
A small gripe was that I found the beds a little uncomfortable, no one else in our party complained though, so maybe it was just me!
Situated just off the motorway and a short walk into town, reasonably quiet and wort a visit!

Stayed June 2012, travelled on business
Helpful?
Thank Hugething007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Hotel Sarpsborg

Property: Quality Hotel Sarpsborg
Address: Bjornstadveien 20 | Gralum, Sarpsborg 1713, Norway
Phone Number:
Region: Norway > Eastern Norway > Ostfold > Sarpsborg Municipality > Sarpsborg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sarpsborg
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Quality Hotel Sarpsborg 3.5*
Number of rooms: 210
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