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Reviewed 27 January 2024

This is an amazing building in fabulous grounds. You literally stay here and feel the history around you (there are leaflets with the history so you can find out). So you would think this would make it stuffy and stiff. Not at all. The atmosphere is so lovely and relaxed. Very dog friendly in the bar and if you have a dog you can eat in there. The restaurant is really good (no dogs here which is fair enough), great food, great service, good wine list. My room was warm and clean. I could not have asked for more and thoroughly recommend this beautiful hotel.

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Sibsyhunter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at New Place Hotel, responded to this reviewResponded 31 January 2024

Dear Sibsyhunter,

Thank you for taking the time to share your experience at New Place. We are delighted to hear that you enjoyed the beautiful surroundings and the historical ambiance of our hotel. It is wonderful to know that you found our atmosphere to be lovely and relaxed, despite the grandeur of the building. We are also pleased to hear that you appreciated our dog-friendly policy in the bar, allowing you to enjoy your meals with your furry friend.

We are glad that you enjoyed the restaurant and found the food, service, and wine list to be great. Our team takes pride in providing excellent dining experiences to our guests.

Furthermore, we are happy to hear that your room was warm and clean, ensuring a comfortable stay.

Thank you for recommending our beautiful hotel. We hope to have the pleasure of welcoming you back to New Place in the future.

Best regards,
New Place

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2024 via mobile

Beautiful hotel for a middle January break. Very grand main building with a lovely restaurant and bar.

We made good use of the swimming pool and gym.

Positives - quiet country location, super friendly staff, excellent breakfast, loads of character, nice pool and gym.

Negatives (but only just) room was small but nicely decorated. Carpets in the communal areas need changing.

Overall fantastic little hide away retreat and will definitely try to get back.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Chris H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at New Place Hotel, responded to this reviewResponded 25 January 2024

Dear Chris H,

Thank you for choosing New Place for your January break and for sharing your feedback. We are delighted to hear that you enjoyed our beautiful hotel, friendly staff, excellent breakfast, and the amenities such as the swimming pool and gym.

We appreciate your comment about the size of the room, and we apologize if it did not meet your expectations. Your feedback regarding the carpets in the communal areas is duly noted, and we will consider it for future improvements.

Thank you again for your kind words, and we hope to welcome you back to our lovely country retreat in the future.

Best regards,
New Place

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2024

Disappointed, not as advertised at all! half the facilities advertised are no longer available, filthy carpets, cobwebs and mould, overwhelming stench of bleach throughout the block and our room. We had to climb over piles of soiled laundry and a hoover to get down the corridor to our room. We decided to air our the room and go for a walk to find the tennis court mossed over possibly years ago?? And dog feaces everywhere around the grounds. We didn't even finish our walk before deciding we had seen enough. I wish I had read the reviews before booking. What happened to this once beautiful hotel???

Room tip: Avoid! There are much nicer budget hotels nearby
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Gemma P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at New Place Hotel, responded to this reviewResponded 21 January 2024

Thank you for your review, we appreciate you sharing the above feedback with us.

While I wish you had a better experience, it is feedback like this that we learn from and use to improve I will share the above with our housekeeping team.

We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

thank you

Kind Regards
New Place

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Reviewed 15 January 2024 via mobile

Friendly staff, nice bar and restaurant, yummy afternoon tea and breakfast, clean and tidy room, with space to sit, and a fridge. We enjoyed the pool, sauna and jacuzzi! I didn’t get to see the grounds, but they sound nice, so will enjoy them next time, as we’d visit again.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Kirsty A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at New Place Hotel, responded to this reviewResponded 21 January 2024

Thank you so much for taking the time to share your experience at New Place. We are thrilled to hear that you had a fun and enjoyable stay with your partner, dog, and friends. It's great to know that you had a pleasant interaction with our friendly staff and enjoyed our bar and restaurant. We're delighted that you found our afternoon tea and breakfast yummy. It's also wonderful that you found your room clean, tidy, and spacious, with the added convenience of a fridge. We're glad you had a chance to relax and enjoy our pool, sauna, and jacuzzi. We appreciate your feedback about our grounds and look forward to welcoming you back so you can fully experience them. Thank you for choosing New Place, and we hope to see you again soon!

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Reviewed 30 December 2023 via mobile

It all felt promising when we called to book. Efficient service to make the reservations.

Dogs are welcome for a very reasonable £15 fee.

We arrived and check in was quick. We were directed to our room (28). It was chilly as the radiator had been turned off and the bathroom had a smelled as is the drains we're blocked. We were initially up for dealing with that as we were only staying for one night. We sat on the bed and turned the TV on - it wasn't working properly - screen kept freezing and audio cut out. We called reception and the youngsters there decided to move us to room 29 but said a working TV couldn't be guaranteed and they had some issues.

The TV worked in room 29 but the room was scorching hot. The thermostat on the radiator seemed to be broken. We went into the bathroom, lifted up the loo seat only to find the toilet caked with poop.

We called reception and said we'd like a refund and decided to leave. We were offered a 3rd room but won't prepared to stay.

The rooms don't seem to be checked and maintained well at the moment. Reading a recent review, the dog fee comes with a pampering pack. This wasn't provided.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank MarcusWillTravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at New Place Hotel, responded to this reviewResponded 10 January 2024

Good Afternoon,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay at New Place. We appreciate your kind words about our efficient reservation service and our pet-friendly policy.

We are truly sorry for the inconvenience caused by the issues in both Room 28 and Room 29. It is disappointing to hear that the radiator was turned off in Room 28, resulting in a chilly environment, and that the bathroom had a drainage smell. We understand that the TV in Room 28 was not functioning properly, and we apologize for the inconvenience it caused. We regret that the replacement room, Room 29, had a broken thermostat and an unclean toilet. We apologize for the lack of attention to detail in the room maintenance.

Regarding the dog fee pampering pack, we apologize for the oversight and for not providing it as promised. We appreciate you bringing this to our attention.

Your feedback is valuable to us, and we will take it into account to improve our services and ensure that such issues do not recur. We hope you will give us another opportunity to provide you with the exceptional experience that we strive to deliver.

Thank you for your understanding.

Best regards,

New Place

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