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“Good, but lacking attention to detail”

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Mercure Tunbridge Wells
Ranked #2 of 2 Hotels in Pembury
Reviewed 3 June 2014

We enjoyed our stay at the Mercure. Teh bar food was excellent, the breakfast weas good and the leisure facilities were perfect for us. However, our stay was spoilt by the hotel's lack of ability to manage group visits alongside other guests - but this was more due to a lack of staff and some poor planning aroudn seating arrangements. A few minor repairs needed in places and the room wasn't as immaculate as it should have been for a 4* hotel, but no real complaints. The building itself is nice, there is plenty of parking and staff were friendly and helpful. Pillows are much too firm!

  • Stayed: May 2014, travelled with family
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1  Thank DrPeterDRobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded 17 June 2014

Dear LucyandPeter

Thank you so much for your feedback about the hotel and team, please be assured that you feedback will be acted upon. We look forward to welcoming you back very soon.

Kind Regards

Chris Ross

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595 - 601 of 940 reviews

Reviewed 1 June 2014

Apart from the excellent food and service by the bar staff (the restauarant was full) the hotel is pretty average. There is a small pool and health suite but it is looking very tired and in need of some repairs.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Mercure Hotels
Thank VideoC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded 17 June 2014

Dear VideoC

Thank you for your comments and thank you for choosing Mercure Tunbridge Wells. Please be assured that your feedback will be acted upon.

Kind Regards

Chris Ross

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

We have stayed in several Mercure hotels before but on this occasion we felt a little let down. The hotel seemed a little run down and the service was a little tired. It seems that this hotel is used purely by men working away from home during the week so I would not recommend a couple to stay here unless you like listening to bad language most of the evening. The meal we had was average along with the service. Would not go back.

  • Stayed: February 2014, travelled as a couple
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4  Thank ClaytsSupreme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded 17 June 2014

Dear John S

Thank you for your feedback and please be assured that all your points have been taken on board.

Kind Regards

Chris Ross

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

First time at this hotel and ideally located for a new site of ours, couple of miles down the road. Staff very pleasant and received an upgrade (Accor card member) without asking and to be fair without the receptionist telling me, so nice surprise when i got to the room. Check-in and check-out very painless.

Very large room with the additional nespresso machine etc. Bathroom could be a bit smarter but does the job, and for a change a hotel shower that actually worked spot on first time with a decent amount of water pressure.

Hotel was busy when i turned up and took a while to get parked due to the coach dropping a load of people back to the hotel blocking the whole road stopping anyone getting in or out of the two car parks they seem to have. Obviously not the fault of the hotel just the unhelpful coach driver.

Only issue with the coach load was no room in restaurant for evening meal or breakfast, but the staff couldn't have been more helpful in ensuring everything went to plan.

Will stay again (in fact in process of possibly booking again for June, as i've had to swap hotels around for reasons out of my control).

Would be nice to get a free i or independent newspaper that most Accor hotels give out these days but a very small gripe.

  • Stayed: May 2014, travelled on business
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Thank jon_hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded 17 June 2014

Dear jon_hall

It was a pleasure to read your positive comments about your stay and great to hear that you will be returning soon. I will ensure this is passed on to the team.

Look forward to seeing you again.

Kind Regards

Chris Ross

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Reviewed 12 May 2014

I booked to stay at the Mercure Tunbridge Wells using their on line reservations system. I reserved a double room on a flexible rate - cancellable until 2pm on the day of arrival. My travel plans changed (that's why I booked a flexible rate) and cancelled within the deadline. A few days later I noticed on my credit card statement a charge from the hotel. I called them and they said they'd refund it . A week later and still no refund. I've now raised it as a dispute with my credit card company. It's bad enough they charged for something they weren't entitled to in the first place without then dragging their feet on the refund. Won't be booking this hotel again!

  • Stayed: May 2014, travelled on business
    • Service
2  Thank Relay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded 17 June 2014

Dear Relay

Please may I request that you contact me directly on gm.mercuretunbridgewells@jupiterhotels.co.uk.

Kind Regards

Chris Ross

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank grahamol
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Chris R, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded 17 June 2014

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Reviewed 8 May 2014

Really great to go back to this hotel, the staff in the bar and restauarnt are fabulous.
Ate in the restaurant twice and thoroughly enjoyed the meal and service.
Used the pool three times which I really enjoyed, bed very comfy and quiet.
The drinks are very expensive which is a shame as this could encouarage guests to "smuggle" in their own drinks.

Room Tip: The Bridal suite is very roomy.
See more room tips
  • Stayed: April 2014, travelled with family
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Thank tegwenbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Mercure Tunbridge Wells, responded to this reviewResponded 10 May 2014

Dear tegwenbay

Thank you for your feedback, I was delighted to read that you enjoyed your stay and experience.
We look forward to welcoming you back soon.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Region: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Pembury
Price Range: £67 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Accorhotels.com, Stayforlong S.L., Agoda, Expedia, Hotels.com, TripOnline SA, Ebookers, getaroom.com and 5viajes2012 S.L. so you can book your Mercure Tunbridge Wells reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Royal Tunbridge Wells/Pembury

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