Why I have rated this as a disappointing poor:-
No deviation on breakfast, ie please can I have scrambled egg - reply "no" also one glass of juice and that was it (plus tea and coffee)
A hook on the door for clothes and that is it!
Nice to have entertainment however no so great if you go to bed early and want a good nights sleep - might aswell have stayed downstairs
Staff in jogging bottoms and t-shirt serving breakfast, not very professional
We never put anything "on the bill" or "on the room" so we were surprised when we had a bill at the end of the stay, we advised them we had all ready paid and they accepted that
Shower was an automatic temperature and could not choose if I wanted it hotter or colder - didn't understand that one?
The majority of staff did their job however I felt a lack of warmth and friendliness with them considering it is a customer service role
We did a groupon deal and did feel that we were "the groupon couple" as the "normal" evening menu had lovely covers and our menu was just a piece of paper, no chance of paying extra for an upgrade with the meal, you were on groupon and that's the menu you get, on the plus side the food we did have was good.
All these points could easily be put right and the place would be a little gem
If I had paid full price I would be extremely disappointed
In view of the above I would not recommend or return - sorry!
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- Also Known As:
- The Crown Country Inn High Newton, Cumbria