We are a young couple, who booked in here several weeks before a family wedding. The owner was supposedly a friend of the bride and took our booking over the phone, allocating us a room number, taking our details and card number- we were told payment would be taken on departure. We called on the day of the wedding to say we would be there in the next hour- which appeared fine. When we arrived, the owner told us she had not booked us in but strangely remembered us booking in. Her solution was to sit around saying 'this has never happened before' and 'i remember you booking in, but I just haven't written it down', She had obviously double booked. Instead of sorting the problem she had created, right there and then, her best suggestion was to leave our luggage here, travel to the wedding and then return after the night do (at 1am) and they would 'see what they could do' and 'maybe sort out another hotel for me'. I was no prepared to leave my luggage 7 miles from the wedding venue and remain sober in order to drive back to this place at 1am to see if they had sorted this mess. They had kept us waiting so long that there was now just 1 and a half hours before the wedding began and so I made the decision to leave and look for alternate accommodation. When we found this accommodation it cost us £40 more, but was beautiful, offered leisure facilities and staff were extremely friendly and organised- that place was called the Newby Bridge Hotel. Give this place a miss :) pretty poor attitude to problem solving!!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda and Priceline so you can book your The Crown Country Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Crown Country Inn High Newton, Cumbria