Do yourself a favor and do not book on this hotel.
I just had a holiday on this winter together with my wife on this hotel and I feel sorry for the choice I've made.
The service of this hotel was terrible! I would rate it with no more that 2 stars!
The window of our room could not close good, the wall was dirty after the previous guest opened I think a bottle of champagne, the hair dryer functioned only for 1 minute and after that it stopped, in the first 2 days we had no safe deposit box in the room. There was spider canvas on the ceiling and a LOT of dust on top on the closet. The curtain of the window had a hole, I think was burned with a cigarette. On 2 evenings, just before to prepare for the dinner there was COLD WATER on the shower for about 1 hour. The second time happened in 31.December when we had to prepare for the new year's party!! Unbelievable!
Then on the sauna a lot of things do not function, there was lights hanging out in the wires from the sealing, missing tap and pieces of the hose in the steam sauna, sometimes the lights inside the sauna functions and sometimes not.
On the other hand we have asked the managers if it's possible to receive the morning post in English language, but this happened only in 1 morning from all 7 days that we spent there.
Some of the waiters on the bar was really rude and ignoring the clients.
On the final bill when we booked out, there was a lot of extra charges for some taxes, even thou we had them included and already paid by our traveling agency. Also a lot of bills for drinks from the bar that we didn't had! It was really not nice, but I had to stay and sort each bill to say if the drinks on the bill was really for us or not.
I have read before the reviews on the site for this hotel and thou there were people complaining about it, I could not believe in the beginning, I was thinking that they are too exigent. But now I see they were right and I feel a bit sorry, cause with the money I paid for this hotel I could find a better service, at least with real 4 star service.
I will read better and pay more attention to the reviews on my next choice.
- Official Description (provided by the hotel):
- The 4 star hotel Pichlmayrgut near Schladming in Styria in the beautiful Austrian Alps is a true holiday paradise with authentic village character and comfort and recreational facilities at the highest level. ... more less
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