I stayed at this hotel in January this year. I was travelling with Crystal holidays and it was part of a ski holiday. Before I left, Crystal were pretty upfront regarding the hotel, but unfortunately their summary of the pros and cons were in my opinion, less than accurate. As you can see from my rating I give The Rossl two stars at of a possible five, so what were the two stars for? Firstly, my room was clean and comfortable if rather small (I was travelling alone). Secondly, the food, although served at another hotel round the corner, was for me, a veggie, really quite good. I found it useful to provide the chef with some culinary ideas at the beginning of the week which he tried out on me. Others in my group had no complaints about the food either.
So where were the stars lost? Well the location of the hotel is rahter unfortunate. It's about ten minutes walk from either ski lift, which is not bad but it's right next to two churches with VERY LOUD BELLS. Especially the one that goes off at 7 each morning. Secondly the hotel is above a nightclub. The music is well insulated from the third floor where the accomodation is, but unfortunately the drunks that turn out of the club and shout in the street below are not. Other street sound included a monster snow plough at 5.30 and a delivery at a store nearby at about the same time.
The Rossl is not very cosy. On the first floor is a reception, never manned during my stay and a bar similarly deserted. There was a half drunk bottle of orange on the bar on Saturday night and there it stayed until Friday when it was tidied away. It was dark and unwelcoming. On the second floor was a dark landing with a four piece suit, two leather armchairs and sofas. The bedrooms lead off this landing.
But the really worrying problem during my visit was security. How surprised I was one morning during the week to find a body stretched out on one of the sofas. The body, male, unshaven and snoring peacefully had obviously either lost his key whilst out on the town or was someone who had wandered in off the street drunk and probably could not believe his good fortune when a large leather sofa swum into view. So there he was. As you can imagine he was the talk of the table at breakfast. Luckily our 'rep' arrived mid discussion and upon hearing about the affair promptly informed the hotel manager who sent some poor young waiter to deal with the problem. I can already hear you ask how the dosser managed to evade hotel security in the dead of night. We asked the same question, already knowing the answer....there is no security.
At no time during my stay had the front door been locked, and neither had the boot room, leaving hundreds of pounds worth of equipment free to anyone who so wanted it. We were told later that it was locked at nine each evening. Not true! She then informed us that it was actually our responsibility to make sure the door was locked at all times. I pointed out that this instruction had never been given and would be particularly difficult to achieve with her original request that we leave keys at reception when we went out. (This I realised was so that anyone wandering in from the street would not have to suffer the inconvenience of sleeping on a sofa but could actually find a bed to sleep in together with a change of clothes and some cash. The rumours of a first class Austrian social service system based on the famous 'Care In The Community' one we have in good old GB I realise now are true.) I am looking forward to my next stay at a Crystal hotel when hopefully Imay get a chance to to do the cooking and cleaning as well as try my hand at security.
Hopefully, Crystal will have addressed these problems by the time the next guests arrive and I Ieave it to you to decide if this is the right hotel for you. I won't be going back.