I booked a suite at this hotel by contacting the hotel by e-mail. After several e-mails to confirm the configuration of the room and determine that the room would be suitable for our family with two small children, I followed up with a phone call and a final e-mail. Last, I sent a fax with my credit card information. This was done months in advance. When we arrived at the hotel (from the US), we were shown a very small triple room. I said that we had reserved the suite, but the person on duty said that the suite was not available during the times we had reserved it, and we were told that we "could have" the small triple room for the same price. We had to move to a hotel with a room large enough for our family at a considerable additional cost (more than 60 Euros/night difference for four nights). I had the confirmation from the hotel with me, and though I showed it to the manager, I was told that they were sorry and could do nothing. I don't know how to avoid this problem, and in many years of traveling in Europe, I've never had this problem. It was a very bad beginning to our vacation. I would not take a chance at this hotel.
- Official Description (provided by the hotel):
- Far only two steps from San Pietro Cathedral in Frascati, the Hotel Colonna faces Piazza del Gesù, wherestands the homonymous church of the 7th Century characterized by a wonderful front, a Carlo Fontana’s project.Breakfast is served in a polished room with original frescoes representing the beautiful facades of tuscolanas villas.Hotel Colonna offers advanced services and it answers carefulnessy to tourists and working people. ... more less
- Reservation Options:
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- Also Known As:
- Colonna Hotel Frascati
- Hotel Colonna Frascati, Italy - Rome