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“Poor quality hotel - not worth the rating” 2 of 5 bubbles
Review of Monte Gordo Hotel Apartamentos & Spa

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Monte Gordo Hotel Apartamentos & Spa
Ranked #5 of 14 Hotels in Monte Gordo
Manchester, United Kingdom
Level Contributor
245 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Poor quality hotel - not worth the rating”
2 of 5 bubbles Reviewed 5 March 2013

After recently staying in this hotel I was not only frustrated with the staff but disappointed with the facilities on offer. The hotel is situated about 5 minutes walk from the beach, with little views (except a block of horrible looking apartments) and on a very rocky road - so be careful with your selection of footwear.

The hotel its self is modern and built to a very high specification, the apartment are fantastic, I was very impressed with the room cleanliness however the complimentary soaps, shower gels and towels were only enough for two people, not the four the apartment can hold. Access to the internet is only available via an ethernet cable, in our apartment only the socket by the TV was working! No wifi is any of the apartments expect near or around reception.

The reason for me rating the hotel so poorly is down to customer service and facilities on offer. Staff at the hotel were rude, careless and really did not want to provide me with the four-star customer service you'd expect. After checking in I wanted to book a Spa treatment for my partner, only to be told that the lady has gone home for the day as no one had booked an appointment! However, the hotel rules stipulate that you can only check in from 2pm, I went to enquire about spa treatments at 2.15pm - shocking.

The breakfast, for which you pay a supplement was disgusting, it was not worth the price. With the food tasteless and stale - after asking a member of staff when it was cooked he stated it was merely heated up from the day before.

Sadly this hotel didn't match my expectations, disappointing really for the price paid.

  • Stayed March 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank DanAdventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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126 reviews from our community

Traveller rating
    36
    50
    27
    9
    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Oslo, Norge
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 February 2013

Realy nice apt. No. 711? With hugh terrace (only a small table with 4 chairs) with view over the pine forest and Spain. Comfertable beds, clean rooms, showers are making bathrooms really wet all over.
Apt has small fridge and a minimum of ecuipment. You have to bring or buy everything basic kitchenstuff, like cleaning products, salt, cooking oil etc.
No Wifi in the rooms, pool has freezing water. Free to use the pool at another hotel.
The hotel is going to expand.
One of The male reseptionist was not very nice,
Monte gordo is a bit sad and boring. Ok for few days.
But Vila real St Antonio is a nice change only 5 euro with a taxi.

Room Tip: 2 bedroom apt. Is great, hughe terrace. I think it is 711 or 911
See more room tips
  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Maskeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 5 February 2013

For:

The space of the apartments, and the availability of the reception staff are a plus, low season price very appealing.

Against:

Room cleaning very poor, lots of dust under the beds, and it only got better until we complained at the reception.
The SPA reception staff were of no help, as I even had to ask where things were, and didn´t even bothered to reply when we left and said goodbye.
I rang the hotel 2 days before our arrival and ask if the indoor pool was working, and they told me that it was, but forgot to tell that the pool heating wasn´t.

Room Tip: The hotel opened in 2011, so every room is very good. The only rooms with a sea view are the last f...
See more room tips
  • Stayed January 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Gugas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk, United Kingdom
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 6 November 2012

We have just come back from a two week holiday in Monte Gordo and we stayed here at the Monte Gordo Hotel and Spa and despite the weather we had an absolutely wonderful time . The hotel apartment was spacious and very well equipped , the staff were very friendly and polite and were very good with our two children.
The spa was a very useful facility given the weather and we made very good use of it , it is a very under used facility which is a shame as it must cost a fortune to run.
The breakfasts were very good too with a good choice of cereal, cooked and cold selection .
All in all a very good choice (we had a look at other hotels before we booked this one earlier in the year) , we have booked again for February 2013

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ramjennings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hunstanton, United Kingdom
Level Contributor
112 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 9 March 2012

An excellent mid range hotel.
Bearing in mind we spent 2 weeks in the hotel off season, we found it a good base.and really good value.
Rooms are spacious, staff good,really excellent quality breakfasts with free wi fi available in the lounge.
plan to return during ournext visit to Monte Gordo

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank johnny061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Monte Gordo Hotel Apartamentos & Spa

Property: Monte Gordo Hotel Apartamentos & Spa
Address: Rua De Mayorca, Monte Gordo 8900-435, Portugal
Region: Portugal > Algarve > Faro District > Monte Gordo
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Monte Gordo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Monte Gordo Hotel Apartamentos & Spa 4*
Number of rooms: 86
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Also Known As:
Monte Gordo Hotel Apartamentos & Spa Portugal - Algarve

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