After recently staying in this hotel I was not only frustrated with the staff but disappointed with the facilities on offer. The hotel is situated about 5 minutes walk from the beach, with little views (except a block of horrible looking apartments) and on a very rocky road - so be careful with your selection of footwear.
The hotel its self is modern and built to a very high specification, the apartment are fantastic, I was very impressed with the room cleanliness however the complimentary soaps, shower gels and towels were only enough for two people, not the four the apartment can hold. Access to the internet is only available via an ethernet cable, in our apartment only the socket by the TV was working! No wifi is any of the apartments expect near or around reception.
The reason for me rating the hotel so poorly is down to customer service and facilities on offer. Staff at the hotel were rude, careless and really did not want to provide me with the four-star customer service you'd expect. After checking in I wanted to book a Spa treatment for my partner, only to be told that the lady has gone home for the day as no one had booked an appointment! However, the hotel rules stipulate that you can only check in from 2pm, I went to enquire about spa treatments at 2.15pm - shocking.
The breakfast, for which you pay a supplement was disgusting, it was not worth the price. With the food tasteless and stale - after asking a member of staff when it was cooked he stated it was merely heated up from the day before.
Sadly this hotel didn't match my expectations, disappointing really for the price paid.
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- Also Known As:
- Monte Gordo Hotel Apartamentos & Spa Portugal - Algarve