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“Poor hotel for 4 star (what a joke)”

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Hotel GHT Oasis Tossa & SPA
Ranked #15 of 43 Hotels in Tossa de Mar
Reviewed 14 August 2014

Very disappointed with this hotel, especially as its 'classed' as a 4*. Lets start with the positives:

1. Tossa De Mar is a great location so for us it was our escape from the hotel!.
2. Bathroom and room were clean and tidy
3. Loungers have 'no towel reservation' policy which was great
4. Nice swimming pool for both adults and children

Negatives:

1. Have to pay to use safe, fridge which is surprising for a "4*" hotel.
2. Misleading information provided before our arrival, we asked if Iron and iron board was available and was advised yes at the time only to find out when we arrived that we would have to use 'laundry' service...what a joke.
3. Not great 'kids entertainer'...only one person who seems to do everything including adults activities.
4. Small rooms, was advised that our 'family room' was large enough for 4 of us. However, they must have meant a dwarf family considering the room space.
5. Breakfast was just 'okay'...watered down coffee and juice cordial.

We are glad we stayed in Tossa de Mar as its a lovely location for a family or couple, great food and wine are aplenty. 3 nice beaches in walking distance. If it was'nt for the kids entertainment I would have chosen Neptuno which is perfectly located.

TIP:
1. Bring a plastic juicer and make your own orange juice from the half cut oranges at breakfast time

2. Use a car park around the corner that charge 5Euro a day. (Left from outside reception, 1st Right and then 1st left and at the roundabout you will see entry to open car park).

Room Tip: High room facing the hills (room 426)
  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank parms_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (848)
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101 - 107 of 848 reviews

Reviewed 9 August 2014

I was rather disappointed in this hotel. The inside of the rooms is like a throwback to 1980's style Med apartments, and the fact that they charge a fee to use your room fridge and safe is just good old nickel and diming - absolutely not what I would expect of a 4 star hotel. I'm guessing that it is 4 star because of the indoor pool and spa. Most people probably won't use this, so I'd suggest that if you must stay in a GHT hotel, then go to the Costa Brava. It's a bit cheaper and closer to the Old Town, where you will spend most of your evenings while in Tossa de Mar - as that is a really fabulous place to be.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank richard100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Oasis Tossa & SPA, responded to this reviewResponded 11 August 2014

Dear guest,
Thank you very much for sending your comments to Trip Advisor. It is due to the guest opinions that we have the opportunity to improve and definitely we will do it taking into consideration your comments.

Sincerely yours

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Booked this 3 night B&B stay with my sister as a short break through Lowcost Holidays. It proved to be good value for money. The only downside to the whole thing was the 2hr 30min transfer from Barcelona Airport to our destination at the Tossa! It was painful to say the least and ate in to our stay. (If at all possible fly to Girona airport; it's only 55mins to transfer!).
At best the hotel is a good 3 star. I think it gets it's 4 star status due to the spa facility available which is quite nice. The decor is modern but 'lived in'. The rooms are small but adequate with air-con included in the cost which makes a pleasant change. There's a charge for the safe, fridge and towels with a refundable deposit for each. The pool area is adequate and clean. The bar serves food and drinks throughout the day and night. We only sampled breakfast once. It consisted of the usual continental fayre with a selection of hot food. The location is quiet and well situated. It takes just 10-15mins to walk to the abundant shops, restaurants, bars and beach. The walk up to the lighthouse is a must! It's beautiful. I would definitely like to return but next time I will be more vigilant about the transfer situation!

Room Tip: All the rooms are quiet as it is a quiet area.
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank kazntoneDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Oasis Tossa & SPA, responded to this reviewResponded 7 August 2014

Dear guest,
Thanks for sharing your opinion.
What a pleasure to know that you would love to return.
Don’t hesitate to consult our web site, ghthotels, to discover other GHT Hotels and take advantage of the best promotions.
Best regards,

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Reviewed 9 July 2014

Stayed here with 11 friends for a 3 night break hotel is clean well run friendly staff with a great spa and a breakfast Buffett with everything you need even cava once a week 11 people no complaints mince stroll to the beach plenty shops and bars around

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank binmanSwansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Oasis Tossa & SPA, responded to this reviewResponded 16 July 2014

Dear guest,
It’s been our pleasure received you at Hotel Oasis Tossa. We always try to offer our guest the best holidays possible, I’m happy to know that this time we made.
Hopefully we will see you again in another short or long break. Don’t hesitate to consult our web site to obtain the best deals, ghthotels.
Best regards,

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Reviewed 8 July 2014

lovely hotel not a four star but a three ,however hotel and rooms so clean .cleaning staff came everyday and when they realised we were not early risers came in the afternoon .
all hotel staff were so helpful and friendly .Location of hotel is great only 10 mins walk to town centre which is fabulous great restaurants great shopping and a beautiful town especially at night perfect for families and couples no madness so safe

  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Jakki D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Oasis Tossa & SPA, responded to this reviewResponded 16 July 2014

Dear Jakki,
Thanks for sharing your experience on TripAdvisor.
Don’t hesitate to contact us for future reservations, we will help you with anything you may need.
Hope to see you soon.
Best regards,

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Reviewed 28 June 2014

After reading some reviews before we went (and some very unfair ones since, been back 2 days) we were afraid of what we might be going to.
Why did we worry, this hotel is great.
We had room 331 overlooking the road, pleasant housing and wooded hillside, some people talk about bus noise in the early hours, the first night I heard this, I just shut the balcony door and let the air conditioning keep us cool. In fact when we were waiting for the transfer coach home I remarked that the hotel was the quietist we have been to in Spain.
The room was big, with a modern TV, about 8 channels in English, fridge (fee payable), safe (again fee payable), proper glasses glasses (very unusual in Spain).
The food was very varied, some of it show cooked, some people say I am a serious eater, I can honestly say I enjoyed every evening meal and at breakfast the chef who cooked the eggs and bacon was great, most mornings I had an ommelette, while he was cooking it we tried to make pleasentries between one another. The wine waiters were very friendly and the lady, I think head chef was always on hand.
The staff in the bar were great, they got to know your drink and always served with a smile.
The young guy who did the mini disco was so energetic and although we don,t have any kids, we really enjoyed the music and the interaction during that hour.
The day before we were to fly home, the French Air Controllers went on strike, I went to reception for information and Jesus the receptionist that evening was so helpful.
Will we go back again YES,YES,YES

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kev012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Oasis Tossa & SPA, responded to this reviewResponded 4 July 2014

Dear valued guest,
Thank you for taking time and write to TripAdvisor it will help other guests to know better Hotel Oasis Park. Do not hesitate to contact us in the future if you visit Tossa de Mar again. Best regards

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Reviewed 25 June 2014

The Spanish grading system gives hotels their stars depending on their facilities. Oasis Tossa has a lift, swimming pool and other facilities that qualify them for four stars. BUT this hotel is a very average 3star coach hotel used by Shearings and Leger holidays. The housekeeping is excellent, they work very hard to ensure the standards. The beds in our two rooms were very comfortable, they have a pillow menu which is a gimmick they have picked up from city centre hotels. The restaurant is seriously under staffed, they have no time to offer "service" as the staff can only manage to take the drinks order and clear plates because of the number of tables they have to look after. Very few staff actually engage the customers in conversation, the bar staff were quite surly when we first arrived. The only member of staff that smiled quite readily was Samuel in the bar, he was pleasant and smiled. The food is ok, plenty of it and a good selection but not very warm. The hotel was busy the week we stayed, lots of Spanish guests, probably because it was several Spanish holy days. Unfortunately the kids were running riot until late at night and the parents didn't seem to care. The kids club have limited space for activities so there is no where for a "kid free" zone. There one bar/lounge area has to accommodate some kids activities, evening entertainment, snack food, pool table plus TVs for those wanting to watch the World Cup. Had dinner at the Hotel Diana in town one night, a much more relaxing restaurant, watching the world go by and excellent food.

Room Tip: Ask for pool side as road side can be noisy which coach pickups
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank purplenataliemarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Oasis Tossa & SPA, responded to this reviewResponded 4 July 2014

Dear guest,
Thanks for sharing your opinion. We really appreciate your feedback it will definitely help us to improve.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel GHT Oasis Tossa & SPA

Address: Lope Mateo 3, 17320 Tossa de Mar, Spain
Region: Spain > Catalonia > Province of Girona > Costa Brava > Tossa de Mar
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Tossa de Mar
Price Range: £40 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel GHT Oasis Tossa & SPA 4*
Number of rooms: 208
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Also Known As:
Oasis Tossa Hotel
Oasis Tossa De Mar
Hotel GHT Oasis Tossa & SPA Tossa De Mar, Costa Brava

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