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“Clean and Friendly” 4 of 5 bubbles
Review of Tossa Center Hotel

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Tossa Center Hotel
Ranked #28 of 42 Hotels in Tossa de Mar
East Anglia, United Kingdom
Level Contributor
375 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
“Clean and Friendly”
4 of 5 bubbles Reviewed 7 September 2013

We stayed at the Mar Bella hotel which is an annex to the Tossa Beach/Tossa Center but the Mar Bella does not have a restaurant or bar so food is taken at Tossa Beach and drinks are taken at the Tossa Beach or Tossa Center so I can only comment on drink/cleanliness etc at Tossa Center. Staff were lovely at this hotel and the service in the bar superb. Nice seating area beside the very small pool and also beside the road at the front of the hotel.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LesGUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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271 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 31 August 2013

Never done this before so here goes.....a nice clean hotel located near the centre of TOSSA. Rooms were adequate and food was desirable. The staff were robust rude and abrupt with a management team who wanted to run a strict militant regime. They were rude to customers including myself and I feel didn't put there customer service skills first!!! I asked to speak to the general manager and all he wanted to do was finger wag and speak to me like I was a nobody.....wrong person to pick on fella that's why you had 3 henchmen come to back you up!!!! I will credit the hotels for the cleanliness however the rest was rubbish. If you want a strict militant holiday go to TOSSA beach if not STAY WAY CLEAR!!!!

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Seamannig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Tossa de Mar hotels

esex
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 29 August 2013 via mobile

I don't normally write reviews, I only read them. But felt the need to voice my thoughts. This is not a family hotel, it is a prison. The male Spanish staff were very rude, unhelpful and to be honest quite intimidating. Especially when they tried to gang up on my mother because we were having a bit I'd fun in the pool, which isn't a pool. So if you want a good family holiday in tossa, choose another hotel. This place stinks .....

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank darren k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nazeing
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 29 August 2013

if you want to have a fun filled family holiday,Do Not go there.The staff are more like prison warders,there are a list of rules as long as your arm,and the entertainment is rubbish.
This hotel is the last place that you would want to take a child over 11years old,because if heaven forbid they may want to enjoy themselves,you will get a problem.
The swimming pool is too small and gets no sun for most of the day,there are organised games for children but only for those under 6 years,the older kids are restricted to playing pool or PlayStation
and thats only if there are no spanish people waiting to play then the waiters will throw the non spanish kids off .I honestly could not relax in the place or felt able to leave my 12 year old boy unattended as it seems to me the waiters and staff were constantly bullying the older kids.
The food was ok but it is definitely the low end of the all inclusive market,and heaven help you if you were to try and get a drink for more than two persons(even though they were quite aware there were 2 adults and 1 child in my party,oh and whatever you do DONT spill a drink,The attitude of the staff with the exception of the kids entertainers left a whole lot to be desired and there was one particular barman whose attitude was downright rude.Be warned don't even consider this place if you have children................oh and you want them to enjoy themselves.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank lynne v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South West England, United Kingdom
Level Contributor
84 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 29 August 2013

My partner and I decided to get away on a last minute deal. We booked only a week in advance but for an amazing price of £450 for both of us, all inclusive, for 5 nights. We have always said that we dont want to travel abroad to the same place twice, but after staying at this hotel in Tossa we have changed our minds. It was PERFECT. The staff were so friendly, the food was good, the hotel itself is in a great location just 2 minutes from the amazing beach, you are the first stop on the transfer from the airport. Tossa itself was just what we wanted for a quiet short get away. It was not full of tourists, very quirky, full of history, and so many shops and lovely restaurants to choose from. We cannot wait to go back.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlexandraM241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 August 2013

When we arrived at the hotel we knew that it was so clean. You went in people were on their hands and knees. The food was lovely, so we're the staff. Their we're to ladies Regina and her mate who dressed up every day. The organised a kids club if there parents wanted some alone time. In the evening there was bingo or quiz. The community was clean, every ice cream sereved, wipe. Even the sea was crystal clear. I am definitely going there again. 100 percent.

Room Tip: You would want a room like 107 because you have only got one neighbour. The walls are paper thin I c...
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  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank susan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 20 August 2013

Avoid like the plague. Do NOT like black people. The treatment you will receive is really bad if you are of colour or traveling with someone of colour, even if you are not. This racism was even directed at the kids who were treated differently to Spanish children. Staff on majority were very rude throughout our stay very blunt and targeting our family for any negative behaviour around the pool or hotel area e.g. Splashing in the pool area or walking inside with wet trunks, you would have words said to us and then watch person after person doing the same thing and not have anything said to them at all.
The noise could be heard throughout our stay and we were kept awake at night as on ground floor and rooms were situated in the path of the entrance where people walk up and down to get to the restaurant and bar. Not ideal if you have small children or babies as they will be kept awake at night by noise from the bar and people walking past the rooms up until midnight. We were also woken by bouncy footballs up above us at night and when we complained and were told it would be sorted, this was ignored until we went upstairs to find out which room the noise was coming from. It seemed that as the people upstairs were Spanish they would have special treatment and this stopped them from being told properly that they need to keep the noise down, as we would have been.
The restaurant and hotel itself was very clean and militantly kept that way but for the selection of food and heat of the food served it needs work, every night the accompaniment to all meat or fish was chips and you could eat anything they served with your eyes closed and only know you we're eating something different from the change of food texture. The breakfast and coffee served in the mornings was a pleasant surprise compared to the rest of the food served at the hotel, so get up early and fill up!
The hotel all in all is a let down compared to the beauty of the surrounding area where there are picturesque beaches, clear water, vast choices of bars/restaurants and shaded lanes that give places to venture, so do not be turned off from the area, just find a different hotel. As Tossa beach/center hotel is not the place for a family that is not Spanish.

Room Tip: Do not choose the ground floor. Ask to be moved it will ruin your holiday by the noise and lack of p...
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  • Stayed August 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank jFundz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tossa Center Hotel

Property: Tossa Center Hotel
Address: Avda La Palma 9, 17320 Tossa de Mar, Spain
Region: Spain > Catalonia > Province of Girona > Costa Brava > Tossa de Mar
Amenities:
Bar / Lounge Free Breakfast Restaurant Swimming Pool
Hotel Style:
#9 Luxury Hotel in Tossa de Mar
Price Range (Based on Average Rates): £
Hotel Class:4 star — Tossa Center Hotel 4*
Number of rooms: 74
Official Description (provided by the hotel):
Located in the heart of the Costa Brava, Tossa De Mar and only 150 meters away from the great beach of Tossa and 200 meters from the town centre the Hotel Tossa Center **** has a priviledged location. The hotel has 74 rooms, 24 hour reception, Wifi at a charge, restaurant with buffet service for all meals*, internet corner, snack bar* and a small but cozy swimming pool. The Hotel Tossa Center **** is ideal for couples and families who want to enjoy a pleasant relaxed holiday, in one of the most beautiful towns of the Costa Brava, Tossa de Mar; where they can admire the fort wall, the old town, dream beaches, quaint bars, restaurants and boutiques which are the main attractions of this enchanting town. *Some of these services are provided by its sister hotel, the hotel Tossa Beach. ... more   less 
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Also Known As:
Tossa Hotel Tossa De Mar
Tossa Center Resort All Inclusive
Tossa Center De Mar
Tossa Center Hotel Tossa De Mar, Costa Brava

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