This holiday was a real treat for my family as we have not done an all-inclusive package since having children. Previous holidays have been a nightmare with many hours driving and constant counting out the euros to check if we can make it to the end of the holiday!
From the moment we arrived (and our luggage was taken from us and put in our suite) we received excellent customer service. From reception, to dinner, to by the pool-side the staff were friendly and informative.
The entertainment crew were outstanding and although they encouraged guests to participate, they also understood the meaning of the 'head is buried in my book' gesture. (Lorenzo and Mary (or Maria?)were particuarly fun).
The accommodation was clean and although not huge, a villa was plenty big enough for our party of 4 (2A & 2Ch), beds were turned down daily and towels replaced when asked. We had one night when an air vent faulted but this was resolved immediately and the technician came back the next day to check it was working properly (which it was).
The spa, something I never treat myself to, was wonderful and a full back massage was the icing on the cake.
Food, wow! Food was just brilliant. Plenty of choice (some themed nights (i.e Oriential night and Morrocan night) and an abundance of it. On the one day we did an excursion the chef even made up a packed lunch for us!
All in all a wonderful break, we will return...
- Official Description (provided by the hotel):
- Its architecture and the horizontal layout of its Villas, Suites and Senior Suites, located amidst a subtropical garden of over 75,000 m2, make this a unique resort within the Canary Islands. It is located next to the Maspalomas golf course and the Dunas de Maspalomas nature reserve, whose beach is just 800 metres (approx.) from the resort. This hotel is ideal for families, couples and golfers, who want to enjoy a holiday in a haven of peace and open spaces, giving freedom of movement to our customers. ... more less
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- Also Known As:
- Hotel Dunas Suites And Villas Maspalomas
- Dunas Suite Hotel Maspalomas
- Dunas Hotel
- Hotel Dunas Suites And Villas Resort Maspalomas, Gran Canaria