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All reviews german owned tai chi la bodega pool staff gran canaria salt water pool half board waiter service management team four nights star hotel sea view tapas restaurant main restaurant third floor welcome drink each evening
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Reviewed 27 June 2014

We had a great stay at this hotel in June of this year. We had emailed before arrival to request some choices for our room and we ended up with exactly the type of room we asked for. We were too late for dinner on arrival but they kindly sent up a small tray of nibbles for us.
The room was exactly as we had imagined, spacious enough and well appointed. Housekeeping was excellent with no problems at all. Grounds are very well kept and and look beautiful. The location of the hotel is perfect.
The one aspect that struck us throughout our stay were the staff. We never came across a single member of staff who was rude or who gave the impression they did not want to be at work. There is obviously a very good management team here and this is reflected in the approach of all staff. Nothing was any trouble at any time – despite some very demanding guests that we witnessed!
Whilst we spent a lot of time at the beach we did use all the pool and spa facilities. These were very good, especially the adults only pool. We realised it was difficult to get a good choice of sunbed if you had not tipped the pool staff to book one of these for you, however we were never without a lounger if we wanted one. The spa was fantastic and this was never busy and was always clean and well stocked with towels.
Food was very good, especially the buffet nights. After 2 weeks we were not tired of the food which is saying something. We did not find the served nights a problem but can see how this could be the case if your waiter was not on top of his or her game. Only issue with the meals was what we thought was a poor white and red house wine which was not worth the money. We never had a problem being seated apart from one incident. At breakfast one morning we were asked to move to another table as the table we were sitting at had been booked. This was despite a clear instruction from the hotel that tables could not be booked. This was very embarrassing and we noted that it happened to several people, at breakfast and dinner, over the course of our holiday for this particular couple at this particular table. Either they had “bought” this from the waiter or they needed the shade of the tree by the table so as not to cause any ill effects after the botox injections ;-) Whatever the reason it should not have happened. This is something management need to address for the future.
So all in all we had a great holiday, at a great hotel with great staff. Well worth the money and we shall definitely return.

Room tip: We loved the pool view facing room - On the other side if you did not get a room on the higher floors there was a risk you may not have a great view
Date of stay: June 2014
  • Trip type: Travelled as a couple
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3  Thank stevieboyUk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management T, Manager at Seaside Palm Beach, responded to this reviewResponded 3 July 2014

Dear Seaside Palm Beach Guest,

We truly appreciate your 5* review of your recent stay with us and are glad that you spent a great holiday within our premises.

It is great to hear that you found our SPA to be “fantastic” and found a moment to relax and unwind.

Thank you for your praising words of our housekeeping personnel and the attitude of our staff- It will be a pleasure for us to share your lovely comment with the team!

We are sorry to hear about your experience in our restaurant with regard to the table reservation. Please rest assured that we do not reserve tables unless to accommodate the need of guests with limited vision or mobility, as in the case you have observed. We wish to apologize for any inconvenience caused by the moving of tables.

Again, thank you for your feedback and we hope to have the privilege of welcoming you back in the near future.

With warm regards,

Nicole Schaffers
General Manager Seaside Palm Beach *****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014 via mobile

When using the word excellent I have to say that this is the total impression compared to price. It is also about knowing that rating is a lot about the writers previous experiences, or more often, unluckily, lack of such.

To my experience eveything at this hotel is good, and some things are really really good.

For a start, the best thing probably are the service and kindness of the staff. I've been at this hotel 4 times now, and, never heard words as "no" or "impossible". This time I want to mention the managerin Elisa and the waiter Daniel in particular. We have learned that it is smart to stick in Daniels zone in the resturant. He manages to maintain a good rythm in the meal and is precise and friendly in everything he does. Elisa is a person that seems deeply committed to her work, and she is truly interested in making our stay perfect.

The second best thing is the food. Some nights they have barbecue and, some night's they have a 3+ course dinner(3 courses followed by cheese, fruit and desserts). when comparing the 3+ cource menus to good resturants back home (in Oslo) they are quite good. I've been suggesting for Elisa to add vine-packages as an obtion to the menues instead of eighter sticking with one bottle of the same wine for all 3 courses, or alternatively going for one glass of anonymous something for each course. I really hope this can be a reallity the next time we're coming.

For us its important to have decent training facilities, and this hotel definitely has. We hope they are able to add more equipment and increase the gym. AND really impotrant keep people that have to poison themselves with smoking far far away from the gym. Remember!!! These morans does not only poison themselves, but also all the others, that actually came to the gym for a reason. In general it would be great to have defined smoking zones even aroud the pool and in the resturant. Remember.... it is the people that is NOT smoking that is your future. The smokers are.... hark hark .... a dying species.

Other things worth mentioning: The hotel got the best location at Maspalomas. The pools are good, and it is great to have a pool area that excludes children. I have kids myself, and have nothing against children, but still it is nice to have this area for adults only. The hotel is located as good as on the beach, and you can borrow towels from the hotel to bring to the beach for free. The sauna area has 3 different saunas, showers an cold pool. It is a little annoying though, with all the germans insisting on going nude to the sauna. .... guess it would be better if they were younger, cared more about their health, exercised regularly and did not smoke.

Date of stay: June 2014
Trip type: Travelled with friends
2  Thank Kristian S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management T, Manager at Seaside Palm Beach, responded to this reviewResponded 27 June 2014

Dear Kristian,

It is a pleasure for us to welcome you back for your 4th visit to our Seaside Palm Beach and we are glad to hear that you enjoy all aspects of your stay.

Thank you so much for highlighting the service commitment and kindness of our personnel. Elisa and Daniel have been thrilled to hear about your special mention!

Thank you also for your comments in regards to the smoking zones and the wine packages. We will gladly suggest individual wines served with each course; this is also something we can offer in our Mediterranean restaurant „Esencia“, which opens 9 months a year.

However please allow us to mention that according to Spanish law smoking is permitted in outdoor areas. We really strive to separate smokers from non-smokers but it is very difficult to totally avoid an overlap.

Once again we wish to thank you for your feedback and are looking forward to being your host again in the near future.

Warmest regards,

Nicole Schaffers
General Manager Seaside Palm Beach *****

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Reviewed 18 June 2014

We'll done to the management of Seaside Hotels, having spent a week from the 26th of May we had a difference of opinions over up grade but this has been resolved with the management. We first stayed here 28 years ago then returned last December and again in May just an oasis so peaceful and the food is amazing my Grandson who is eight particularly loved the entrecôte steak.the staff are wonderful and attentive especially ELISA who was very good when my Grandson fell cannot wait to come back

Date of stay: May 2014
  • Trip type: Travelled with family
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1  Thank arioneSouthYorks
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management T, Manager at Seaside Palm Beach, responded to this reviewResponded 20 June 2014

Dear Seaside Palm Beach Guest,

It was truly a pleasure for us to welcome you back to Seaside Palm Beach ***** after so many years and we thank you for this lovely comment of your most recent stay.

We are delighted to read that you enjoyed the peaceful oasis that our hotel is and appreciate your compliments in regards to our cuisine. Our Chefs will love to hear that the entrecôte was your grandson’s favourite dish!

It is wonderful that your were entirely satisfied with the friendliness of our team and we are especially proud to receive your praise about Elisa’s service. Knowing that our personnel has been able to contribute to a pleasant stay is the greatest reward for us.

We are looking forward to having the privilege of welcoming you back again and extend our best wishes to you.

Nicole Schaffers
General Manager Seaside Palm Beach *****

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Reviewed 11 June 2014

Having been to all of the Canary Islands and experienced many, many hotels this one truly is a superb 5 star hotel that deserves its accreditation. The staff are excellent, the food equally excellent. Facilities cater for everyone and everything has that luxurious touch. We will be back, and if you are looking for a 5 star hotel literally on the beach you won't be disappointed here.

Room tip: Sea views are well worth the premium
Date of stay: May 2014
  • Trip type: Travelled with family
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3  Thank ElClassico2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management T, Manager at Seaside Palm Beach, responded to this reviewResponded 16 June 2014

Dear Seaside Palm Beach Guest,

Thank you very much for this wonderful review of your recent family holiday at the Seaside Palm Beach *****.

It is lovely to receive this praise by a guest with such extensive experience in the Canary Islands. Your consideration as a “superbe 5 star hotel” and your praise of our gastronomy and personnel make us very proud and we will certainly share your comment with our team.

It would be a pleasure for us to welcome you back on the occasion of a future visit to the Canary Islands.

With our best wishes from Maspalomas,

Nicole Schaffers
General Manager Seaside Palm Beach *****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

We came back yesterday after spending 7 wonderful days at this beautiful hotel and if i could i would have given it more stars!.As previous reviews have said it is faultless, the food was amazing so much choice!,and a special mention about all the staff they were lovely so friendly, efficient and very professional. The managers are about all the time checking with the guests and making sure they are happy with everything, nothing is too much trouble for them, we really just could not fault anything . We would like to say a special thank you to Nicole Schaffers the general manager it appears that she had read my facebook posting about it being my husbands 65th birthday the week before our holiday and as a lovely gesture a bottle of bubbly and a belated birthday card appeared in our room. This really was the best holiday we have ever had so relaxing, the hotel so clean everyone so friendly and helpful we just can't wait to go back, a very special thank you to all the staff as they really made our holiday special.

Room tip: We had a sea view room 426 which was lovely, very quiet, when we go back we will try pool view as also looks lovely.
Date of stay: June 2014
  • Trip type: Travelled as a couple
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2  Thank angie j
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management T, Manager at Seaside Palm Beach, responded to this reviewResponded 16 June 2014

Dear Angie,

It was a great pleasure for us to read your wonderful review on Tripadvisor and how much you enjoyed your stay at our Seaside Palm Beach *****.

“Best holiday we ever had”- We can honestly say that we couldn’t possibly imagine any more rewarding comment and it makes us so happy to know that our staff was able to contribute for a great part to this positive experience. Rest assured that we will share your kind words and special mentions with our team. Your praise of our service being faultless makes us very proud and we are glad to know that our efforts to serve and provide you with a relaxing and memorable stay, were worth it!

The team and I truly appreciate your kind words and are looking forward to welcoming you back soon.

With our best wishes,

Nicole Schaffers
General Manager Seaside Palm Beach *****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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