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“This hotel delivers all it promises,and with a great big smile.”

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Seaside Grand Hotel Residencia
Ranked #1 of 220 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersBronze level
limerick
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“This hotel delivers all it promises,and with a great big smile.”
Reviewed 20 May 2011

We were bowled over by the all the staff's genuine courtesy and interest in you as their guest, asking were we completely happy while staying in Residencia. Nothing was too much trouble. The surroundings were lovely,,probably more couples orientated than child friendly but this is just my observation as there were no children there the time we were staying. There is a great outdoor ( roofed) gym, overlooking a seawater pool and a really nice outdoor pool with decent sunbeds! The food is fantasic, diet before you go!!! Also go half board because you will not get better food anywhere else on the island, we have stayed plenty of times in the Canaries. The stand out feel about this hotel is the staff, they really do make a huge effort to go the extra mile to make you feel special. Even if the newspapers arrived a bit late the guy would come out to the pool and find you to give it to you. The bedrooms are very well appointed, fresh flowers, fresh fruit everyday and bottled wated, all part of the deal, nice touch. Only slight quibble, the air conditioning could be stronger, otherwise rooms kept really well. This is the best review I have ever given a hotel but it deserves it , This is the best Sun Hotel we have stayed in worldwide. It was so relaxing. Thank you everyone.

Room Tip: Ground floor garden rooms on east side I like.
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  • Stayed May 2011, travelled as a couple
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Helpful?
4 Thank LimerickOlly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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596 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
Uithuizen, The Netherlands
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 February 2011

I stayed here fore one night together with my daughter. As a surprise my son and her brother arranged. It is hard to describe this hotel in one word. You have to feel and see for yourself how outstanding this hotel is! We never seen this before! Let indulge yourself in this outstanding place on earth!

My son arranged a limousine for us to bring us from the airport to this luxury retreat in the middle of a beautiful palm tree forest. Upon arrival at the hotel we were given welcome cocktails at the outdoor terrace. Because we had to wait a little bit longer for our room we got a second drink. All on the house! At checkin they asked which newspaper we would like to have the following day. We could choose between different international newspapers. And indeed, we found this paper at our door the next day! Wonderful! So we could read this on our big balcony with really nice wooden chairs and table with comfy and thick pillows. This was nice waking up and getting ready for the day!

Dinner in the restaurant was excellent. You could choose between several dishes in every course. And they serve the main course with the famous silver bowls on the plate. And at the same time the staff will put the bowls up! Fantastic! Excellent choices of wine! (check the prices carefully, otherwise you will have a large bill to pay upon check out)

The room we had was a view on the garden, type B! It was a quit room, with ever amenity you could imagine. The size of the room was bigger then we saw before in many five star hotel. Beautifully designed and well furnished. I can imagine that some people find the bed a little bit too low. When you compare the bed with other five star hotel, this bed is indeed low. Especially for the old and disabled people I understand that we can have a problem with it! But when you finally lay down in your bed it is like heaven! Within seconds you are gone and you dream about the wonderful hotel you are staying in.

We also got a Spa & Wellness treatment, and I can only say one thing about it: Heavenly...!!! You have to book a treatment, otherwise you will be sorry!

Overall I would recommend this hotel to everyone, who is seeking for: rest, sun, excellent staff, privacy, food/wine and spending your holiday in total luxury!

  • Stayed January 2011, travelled as a couple
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Helpful?
7 Thank JacobJL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wales
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 6 October 2010

Just had a week in the above hotel. Trip adviser reviews looked good and they were correct. We wanted to laze around in the sun, eat nice food and have good service if we needed anything. We were very happy as all the above were met.
They had the best food I have ever had on holiday. The breakfast had everything you could imagine - didn't see any marmite though! They had a BBQ twice a week and we thought that would be disappointing given the other days food. However, like breakfast it had everything including a stir fry and pasta station.
The rooms were great and had DVD player and great HiFi. Husband was very happy as his iPad worked everywhere in the hotel grounds and room. Great gym with good equipment, towels and water supplied. I haven't used hotel gyms in the past but when I have looked they were a lot inferior to this one.
We stayed by the pool as the beach looked a bit windy and sun beds not as comfy as those by the pool. It is quiet in the evening but that suited us. Town is nearby if you want more night life.
I think this is the first hotel abroad I would be likely to revisit.

  • Stayed September 2010, travelled as a couple
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Helpful?
4 Thank sazoscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 September 2010

If you are after a quiet, relaxing, quality holiday then this is the place for you. the best hotel we've ever stayed in europe (and we have been to a few fantastic hotels!).

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
3 Thank trav60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lytham St Anne's, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 July 2010

On arrival at the hotel, we were met by the General Manager (which was a nice touch) offered a glass of champagne on the terrace and then shown to our room. The room was well appointed,very clean and the extra finishes were fresh flowers, fresh fruit and bottles of water, which weren't just for our arrival but replaced every day. The pool area was very nice, lots of available sunbeds with pool service for 'setting up' your sun beds with cushions and towels. We booked half board and were very pleased we had - breakfast and dinner were served in a beautiful roof top terrace. Breakfast was buffet style with everything anyone could want - dinner was silver service. The food was exceptional, dinner was 5 courses and served beautifully. The service was exceptional but discreet, you never felt it was too much and yet the attention to detail was fantastic. We did absolutely nothing for ourselves but the staff were not 'in your face' - it was a very clever balance that left you feeling very special. For trips to the beach you were offered beach bags complete with towels andb bottle of water. The General Manager was always around, ensuring the very highest of standards were maintained and spoke to guests on a regular basis to check they were satisfied with their stay. We came away from this hotel have thoroughly enjoyed ourselves - feeling that the hotel and staff had exceeded our expectations.

  • Stayed July 2010, travelled as a couple
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Helpful?
4 Thank SteveLytham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walton on the Naze, Essex
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 June 2010

First, let me say that last year we stayed at the Castillo in Mallorca and the Kempinski in Estepona and this hotel is far superior to either of these.

From the moment we arrived, and were greeted with a glass of sparkling wine, everything was first class. If you are looking for a small hotel, with excellent accommodation, good food, and attentive and discreet service, not to mention the peace and quiet - then this is a must.

We had a category B room, with a private terrace, facing the palm trees and dunes. The room was spacious and well equipped, with everything you need. Regular supplies of water and fruit, tea and coffee and a daily paper if you wish, all complimentary.

The restaurant: The buffet breakfast was excellent. We booked half board, which turned out to be excellent value for money. You could of course eat from the a la carte menu, with a supplement for some dishes.

The pool area was peaceful and relaxing, with the usual pool service.

The staff were all very friendly and helpful - and we can't wait to return.

  • Stayed June 2010, travelled as a couple
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Helpful?
5 Thank TerrysTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 6 April 2010

As I travel on business all the time, staying in the hotel when I am on holiday is not always the most tempting idea.
However, Staying in Seaside Grand Hotel Residencia is like staying at home, where you have servants looking after you all the time.
This hotel/company is own by private family and you can feel it everywhere. They invest money back to their hotels!
When you stay in some of the leading hotel companies like Ritz Carlton, Savoy etc, you will expect excellent service. However from time to time they always fail.
I have stayed in this hotel now several times , and they have again made my break the best break in whole year! Sometimes I am looking for issues I could say they have failed, but no luck so far , And Half board is must.Extra, what you have to pay for half board, is almost nothing compare what you get. Breakfast is one of the best I have had and Dinner is every night like a big treatment .. Staff is Spanish / German. That works beautifully as you receive Spanish hospitality with German timing! Even, when hotel is full, you don't really feel it. Colour scheme is beautiful and Calm . If you really want to treat yourself or somebody whom you really like/love , this is the hotel to stay. Not cheap (High Season) but worth for every penny! I have been staying here also a few times in the middle of Summer (July/August) and it is totally wrong to think weather would be too hot. Weather that time of the year in this island is better than in mainland and Canaries is not as busy during summer months either!
The only thing is that clients seems to be older ( around their 60's), however you see younger people to come to this hotel nowadays and it must be because combination of service and food. And you are so close to Beach (10 minutes walk).Rooms are well maintained. TV (Flat screen) has got several channels inc BBC, Sky And Sky Movies. There is even DVD player in the room (and DVD's available in Reception). Bathroom is spacious with a big, proper bath. Room cleaning is superb! And if you have any problems , or questions, Front office manageress Mrs Lieberman and her excellent team are there to help you what ever your questions are. This is a dream hotel, where the big companies should send their staff for customer training!And their other property, Palm Beach seem to have similar customer service policy (Stayed there approx two years ago.It is more family orientated). Excellent Hotel company to stay where ever you are as it is Family own and they seem to put their all efforts to make customer happy!
Jussi Lahtinen and Ian Peate

  • Stayed March 2010, travelled on business
    • Value
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    • Rooms
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Helpful?
4 Thank quality13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Seaside Grand Hotel Residencia

Property: Seaside Grand Hotel Residencia
Address: Avenida del Oasis 32, 35100, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Maspalomas
#1 Luxury Hotel in Maspalomas
#1 Spa Hotel in Maspalomas
#1 Romantic Hotel in Maspalomas
#1 On the Beach Hotel in Maspalomas
#13 Green Hotel in Maspalomas
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Seaside Grand Hotel Residencia 5*
Number of rooms: 94
Official Description (provided by the hotel):
The Seaside Grand Hotel Residencia, only member of “The Leading Hotels of the World” on the island of Gran Canaria, is situated in a place of exceptional beauty: an extensive palm grove in a natural park. At just a few steps from the sand dunes and beach of Maspalomas, the charming two-storey villas integrate harmoniously within the landscape, and enjoy spectacular views of the distant mountains. ... more   less 
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Also Known As:
Seaside Grand Maspalomas
Grand Hotel Residencia
Seaside Grand Hotel Residencia Maspalomas, Gran Canaria

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