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“Wonderful place to stay for a relaxing break”

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Seaside Grand Hotel Residencia
Ranked #1 of 218 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersBronze level
Reviewed 28 March 2012

We wanted a top quality hotel with good food, excellent service with enough facilities on site so that we didn't have to spend hours looking for a place to eat. This hotel met all those criteria.

The room we had had a small terrace area which enjoyed a garden view, a place to sit and chill out. The bed was a decent size and easily accommodated my 6'3'. The bathroom had a separate WC / bidet and the washing area had two sinks, a proper size bath and a decent shower. Bed linen and towels were of a high quality.

The public areas of of the hotel are calm and comfortable and that includes area around the really excellent swimming pool The pool service was inconspicuous and highly effective at keeping the area clean and tidy and was visible enough to stop too much lounger grabbing, there were more than enough to go round.

Breakfast was a true repast with everything from speciality mils to a full fry up.

Lunch in the poolside bar offered a good choice of snacks to full meals at sensible prices.

Dinner was very good at the BBQ nights (really a hot buffet) with a wide range of food on offer and plenty of it, the a la carte was similarly good and available at a modest premium to the table d'hôte dinner, frankly the main course offered with the table d'hôte dinner was a tad disappointing in terms of quantity, almost mean.

Last and by no means least the service from hotel staff was excellent throughout, the best I have ever had.

Room Tip: Upgrade to a garden or dune view
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  • Stayed: March 2012, travelled as a couple
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Thank topshamtim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 30 March 2012

Dear Guest,

Thank you for taking the time to publish a review on Tripadvisor, regarding your recent stay with us.

It has been a pleasure welcoming you at our Seaside Grand Hotel Residencia and we are pleased to hear that we met your expectations of relaxing and luxurious holidays.

We also wish to inform you that our staff will be more than happy to repeat the plates of the menu, if our guests wish to have more.

Additionally, we thank you for your words of praise regarding our staff. Please rest assured that we will pass on your comments to all of them.

We look forward to welcoming you at our Seaside Grand Hotel Residencia on further holidays and remain

with kind regards,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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354 - 360 of 682 reviews

Reviewed 27 March 2012

We stayed at this very well appointed hotel recently and found it really nice and relaxing. The accommodation was excellent as was the service and all the staff very friendly and keen to help in what ever way they could.
The food was very different to the every day norm which was nice so that we could try dishes we had never had before and the standard was excellent. The breakfast was buffet style, but dinner was waiter service.The only thing about the restaurant menu in the evening, was that there wasn't a great choice of dishes.
The location was very handy as the town is just a short walk, as is the bus station which is just behind the hotel where you can catch buses to several parts of the island including the capital, Las Palmas.

Room Tip: The suites are very good, but I don't think they are worth the extra money over a double room in...
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  • Stayed: February 2012, travelled as a couple
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Thank graybum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 30 March 2012

Dear Guest,

We wish to thank you for your comments on Tripadvisor and are pleased to read that you spent marvellous holidays with us.

Furthermore, it is a delight to know that you relished our gastronomy and enjoyed to taste our exquisite dishes. By offering at least 2 or 3 options for every course, we intent to make sure that the different tastes of our guests are satisfied. Certainly, our guests are permitted to ask for changes, as we are more than happy to prepare the offered dishes to our guests taste.

Once more, we wish to express our gratitude towards your honest words and would be delighted to welcome you back at our Seaside Grand Hotel Residencia on future holidays.

With best regards,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

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Reviewed 25 March 2012

We enjoyed a thoroughly relaxing week with courteous and very obliging staff. Our room was kept spotlessly clean and towels constantly changed, fruit bowl refilled and any needs were met immediately. Despite being fully cared for, we never found the staff intrusive and the leisurely breakfast time meant we could enjoy a lie in and not feel rushed to vacate the room for cleaners etc. There were a lot of birds around as the hotel is an oasis for them in the dry surrounding area but there was never a problem with mess as the cleaners kept up an excellent job throughout the day.
The average age of the other visitors was definitely over sixty and a large percentage were German as other people have noted. The few young children that spent a day or two in the pool were a happy addition to the mix.
There was music out on the terrace each evening and we particularly enjoyed listening to the very skilled pianist.

  • Stayed: March 2012, travelled as a couple
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Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 26 March 2012

Dear Guest,

We wish to thank you for your comments on Tripadvisor regarding your recent stay and are pleased to hear that you fully enjoyed your one-week stay with us.

Moreover, it is a delight to know that you were especially satisfied with our staff’s work and service, as we always do our utmost to accommodate our guest’s needs.

It would be a pleasure to welcome you back at our Seaside Grand Hotel Residencia on further holidays and remain

with kind regards,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2012

This is the first time we have stayed at this hotel and we were not disappointed. We stayed half board so were able to enjoy the excellent cuisine at both breakfast and dinner. Although the choices were slightly limited the food was superb. Our room was very pleasant and spotlessly clean. It was refreshed twice a day and our slippers we even changed mid holiday. However the very best thing about the hotel is the service. We found all the staff extremely pleasant and would bend over backwards to accommodate all our needs. If I was going to be a teeny weeny bit picky, the pigeons were a nuisance flocking into the pool and particularly troublesome at breakfast. The hotel probably needs to do a bit more to control them. Overall though excellent
and we would definitely recommend this hotel.

  • Stayed: March 2012, travelled as a couple
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2  Thank Jonhels32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 26 March 2012

Dear Guest,

It has been a pleasure to welcome you at our Seaside Grand Hotel Residencia for the first time and we wish to thank you for publishing your experiences on Tripadvisor.

We are delighted to hear that you fully enjoyed your holidays with us and also relished our exquisite gastronomy. Your appreciation concerning our staff is of high importance to us and we are glad that our staff was able to do his utmost to fulfil your wishes – this exactly is our aim.

As we are so close to the nature reserve, sand dunes and the protected area of Maspalomas, we are not permitted to utilize methods of control that could damage the animal life in any way. Nonetheless, we are continually searching for different ways to keep the pigeons away by covering food at all times and ensuring that all areas are cleaned regularly throughout the day.

We highly appreciate your honest words and would be glad to welcome you back on future occasions.

With best regards,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2012

We had a great holiday in this hotel. Every morning before breakfast I took a little swim in the heated pool, excellent way to wake up, and as reward a nice little cup of nespresso coffee from the self-service tray near the pool. The food was very good, specially the BBQ twice a week was amazing! We treated ourselves with massages from the Spa Center, walked to the beach along a nice path, with no traffic, did yoga in the hotel next door and were lazy around the pool. Every morning a dutch newspaper at our door was a nice surprise. The service from the hotel was above expectations

Room Tip: We stayed in a room close to the pool, it cost a little more, but was worth it.
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  • Stayed: March 2012, travelled with friends
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1  Thank beachfan80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 23 March 2012

Dear Guest,

We wish to thank you for your comments on Tripadvisor regarding your recent stay at our Seaside Grand Hotel Residencia.

According to our Seaside philosophy “we want to offer the guest what we ourselves would expect to receive from a hotel”, we are glad that you enjoyed your stay with us to the fullest and that we were able to exceed your expectations.

Moreover, we are delighted to hear that you completely relaxed during your holidays with us.

We look forward to welcoming you on a further stay at our hotel and remain

with best regards,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2012

Our stay at the Hotel Residencia lasted for 1 week from February 22nd to 29th. I can only describe to hotel as outstanding. We had booked a standard room. This was on the ground floor with a small terrace surrounded by raised beds planted with tropical plants. This gave privacy to the terrace. The terrace opened on to a very pleasant garden courtyard. The bedroom had been re-arranged as a twin room as we had requested. The gardens were attractive and very well maintained, as was the pool. I can only find praise for the level to which the hotel was serviced at every point. The room was serviced twice a day with fresh towels, fruit and bottled water and "top end" toiletries. The food at the hotel is exceptional. We particularly enjoyed breakfast. We were able to take this on the roof terrace every morning of our stay as the weather was fine. We had only booked our room on a B & B basis but quickly realised that taking diner at the hotel too was a "must". We were also able to take dinner outside. This was very comfortable, especially with the abundance of outdoor heaters.

This hotel is beautiful, The food is exceptional, but the lasting impression I have is of the service. The service provided by every member of staff I encountered was efficient and charming. I thoroughly enjoyed my stay at this hotel and hope to repeat the experience. Thank you Hotel Residencia.

  • Stayed: February 2012, travelled with friends
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2  Thank Hywel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 23 March 2012

Dear Guest,

We wish to thank you for your comments on Tripadvisor.

It is a pleasure to hear that you fully enjoyed your stay at our Seaside Grand Hotel Residencia and that we met your expectations for exceptional holidays.

As the welfare of our guests is very important to us, we are glad that you savoured all the comforts of our hotel, our first class service and the surroundings.

We highly appreciate your words of praise regarding our staff and will be delighted to pass over your kind words to them.

Once again, we thank you for your feedback and hope to welcome you back on further occasions.

Kind regards,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2012

This was our third visit to this wonderful hotel. All the staff are so attentive and pleasant, especially the dining room waiters who are always so eager to help. The food is absolutely amazing - definitely Michelin standard. I must mention Stephan whose aqua aerobics class we attended every day. He made exercising actually enjoyable.

Cannot recommend this hotel highly enough and are looking forward to returning next winter.

Room Tip: Ask for pool view room
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  • Stayed: February 2012, travelled as a couple
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1  Thank Evelyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang T, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 14 March 2012

Dear Guest,

Thank you very much for your comments on Tripadvisor.

We are delighted to hear that you enjoyed your third stay as much as your previous stays with us and that you took the most of your well-earned holidays.

It is also nice to read that relishing our gastronomy is one of your highlights when staying with us. Furthermore, we are certain that our staff will be very thankful for your words of praise. Please rest assured that we will pass on your feedback to every one of them.

We also look forward to welcoming you back at our Seaside Grand Hotel Residencia for your next relaxing winter break and remain

with kind regards,

Wolfgang I. Tesch
General Manager Seaside Grand Hotel Residencia*****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Grand Hotel Residencia

Address: Avenida del Oasis 32, 35100, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Maspalomas
#1 Luxury Hotel in Maspalomas
#1 Romantic Hotel in Maspalomas
#1 On the Beach Hotel in Maspalomas
#13 Green Hotel in Maspalomas
Price Range: £306 - £768 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Seaside Grand Hotel Residencia 5*
Number of rooms: 94
Official Description (provided by the hotel):
The Seaside Grand Hotel Residencia, only member of “The Leading Hotels of the World” on the island of Gran Canaria, is situated in a place of exceptional beauty: an extensive palm grove in a natural park. At just a few steps from the sand dunes and beach of Maspalomas, the charming two-storey villas integrate harmoniously within the landscape, and enjoy spectacular views of the distant mountains. ... more   less 
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Also Known As:
Seaside Grand Maspalomas
Grand Hotel Residencia
Seaside Grand Hotel Residencia Maspalomas, Gran Canaria

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