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“Another Fantastic Break at this Hotel”

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Seaside Grand Hotel Residencia
Ranked #1 of 217 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersBronze level
Reviewed 6 October 2013

This is our 5th visit. This hotel just gets better and better.

We have stayed at Reids Madeira, Sandpiper Barbados, Grand Hotel Excelsior Vittoria Sorrento, and Castillo Hotel Son Vida, Majorca and in our opinion this hotel beats them all.

My husband and I were welcomed back very warmly, given a glass of Cava and taken to the room that we had requested.

Everything at this hotel, from the bathroom amenities to the food is of the best quality, and nothing is too much trouble. All of our requests were met by a wonderful team of professionals who are warm and friendly.

The food is fantastic. Breakfast : Everything you could wish for was available. Evening Meal: An event to look forward to every night, even the two BBQ nights, which we don't usually enjoy anywhere else. Pool Bar: Lunch at the Pool Bar has a daily special as well as a full menu which is cooked fresh in front of you.

The staff are all fanstastic and it is very hard to pick out anyone in particular as they all go the extra mile. However, the young lady who served us at our table (11) in the evening was exceptional, and Andrea on reception is wonderful - especially when your tour company transfer doesn't turn up!

We are looking forward to our 6th visit very soon.

  • Stayed: September 2013, travelled as a couple
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10  Thank TerrysTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 15 November 2013

Dear Guest,

Thank you for again having chosen the Seaside Grand Hotel Residencia during your recent stay on Gran Canaria. We appreciate your loyalty and it is a great pleasure to read that you enjoyed your stay again.

Two of our main objectives are the personalized service and to offer the highest food quality. I am happy to learn that we were able to meet and exceed your expectations!

Thank you for mentioning especially Andrea and the waiter from the restaurant and also for the nice comments about the food. I am certain that they and also the team around chef, Wolfgang Grobauer, are very encouraged by your nice remarks.

Again, thank you very much and we look forward to welcoming you back!

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia*****GL

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260 - 266 of 653 reviews

Reviewed 1 October 2013

My wife and I have just returned from a 7 night break at this excellent, compact hotel.

This is a great little hotel, ideal for a luxurious, restful break, with good food and very pleasant staff.

If it's all action and a lively bar you're looking for, this is unlikely to be the right hotel choice for you
Guests are in the vast majority of cases, very mature, and the overall atmosphere is of quiet relaxation.

Our bedrooms were of a good size, well furnished and the maid service excellent. Only "could do better" is the hot drink making facilities in the room - they are not of a similar standard the other facilities provided.

We like to enjoy a coffee or two in our room before going to breakfast. We ordered coffee every morning from room service. The coffee was very good indeed, but not always served in insulated containers which meant that it was often lukewarm by the time it arrived. I'm still not sure if we were charged or not for this service, as sometimes a bill was presented for signature and sometimes not. I must check the bill.

Lunch for those who weren't still eating breakfast at 11am, is served at the pool bar, is well presented and offers a comprehensive selection.
Dinner was a comfortable though formal affair - and diners made the effort to comply with the "no shorts or mobile phone" rules. The kitchen makes a genuine and mostly successful attempt at Michelin Star product and presentation. We were on the half board tariff (four courses every night with the option to order from the A la Carte menu at a price supplement), but personally would have liked the option on a couple of nights to dine less formally without having to leave the hotel. It would have suited us very well if the pool bar stayed open until say 2100 on 2/3 nights per week serving their usual simple lunchtime menu (which is very good), or a couple of evening "specials". If you enjoy the sun and the beach (which is about a 10 minute walk away), sometimes it would be nice to have an option to getting back and dressed for dinner, by having something simpler with a beer or two in a relaxed atmosphere.

On a minor (but nevertheless irritating) note, on the vast majority of occasions I found it impossible to get any salt out of the grinders on the tables of the terrace restaurant or pool bar and had to resort to taking the grinder apart and seasoning the food with giant lumps of salt crystals :).

A previous reviewer mentioned that there were sufficient sunbeds. This may well be true from a mathematical perspective, but during our stay, this hotel did appear to have attracted insomniacs who commandeer all of the best located beds at dawn or earlier using the international warning sign of a towel and paperback book to repel invaders. We saw beds being commandeered first thing and used either not at all, or for no more than an hour. It's very irritating to be stuck on beds under palm trees, in walkways and busy areas when the beds in the best positions are occupied only by a paperback book. I have stayed in hotels that simply do not permit the reservation of sunbeds and state that they will remove any unattended belongings for security purposes. This provided the hotel with some control over how the sunbathing areas are used. The rules were only ever implemented when people were acting unfairly and selfishly and overall, it worked much, much better.

All of the staff that we encountered were very pleasant indeed. My only suggestion for improvement to service would be that the staff looking after the pool and sunbathing area more actively presented the poolside drinks and snacks service. On the majority of occasions, I found myself putting on shoes and a shirt to go to the bar and order drinks to be served at the sunbeds. My wife and I would have spent much more money in the pool area if the drinks service at the sunbeds had been made more readily available. Often, empty drinks glasses were removed with such efficiency, that they glasses and the member of staff had "been and gone" before we had the chance to order another drink!

Evening entertainment was not really our "cup of tea" by way of either type or quality. After hearing "Lady In Red" four times, by as many performers accompanied by a variety of digital backing tracks, we didn't make a point of being in the bar for long for after dinner drinks. Given that there was a smattering of polite applause, I expect that some of the guests enjoyed it and it may just be us.

Overall, a very enjoyable stay - and we look forward to our next visit.

Room Tip: Due to the quiet nature of the hotel, I imagine that all rooms are good. The further away from the m...
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  • Stayed: September 2013, travelled as a couple
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10  Thank Discount D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 7 October 2013

Dear guest,

First of all I would like to take the opportunity to thank you for having chosen Seaside Grand Hotel Residencia *****GL during your recent visit to Gran Canaria and for taking the time to share your holiday experience on Tripadvisor.

It is a great pleasure to read that you rated the hotel excellent, the staff pleasant and the culinary experience Michelin star like on most occasions and most of all, that you had a luxurious and restful break.

As we always strive to improve our services I appreciate your comments for small improvements.

As the majority of the guests enjoy dressing smart casual for dinner that is served in an elegant, yet relaxed setting, we are aware that others prefer to dine more casual. We will discuss the possibility to have the pool bar open on some evenings.

At this point we do provide espresso machines only in our junior suites and suites, however we do offer complimentary coffee at the pool in the mornings until 9.00 am.

We are looking into the issue of the salt mills and I am certain that we will find a solution despite the fact of the high humidity that we had.

In regards of the sunbeds we do have indeed plenty of sun beds available and ask our guest not to reserve them. However, some of the guests do it anyways.

The musical entertainment is always a challenge to meet everybody’s taste and we are frequently doing updates and changes of the entertainers.

Again, thank you very much and we are certain to meet and exceed your expectations during your next stay.

We look forward to welcoming you back soon to Seaside Grand Hotel Residencia *****GL.

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013

We have just returned having spent 2 weeks at this fabulous hotel . Everything about it is faultless . We knew as soon as we had settled in the next day that it was going to be good because the manager could be seen in all locations. It was a pleasant surprise to see that the room was as good as the photographs .The beds were very comfy i tend to have back ache sleeping on most hotels beds but i had no problem at all. The gardens were beautifully kept. Sun loungers tables etc were cleaned every day and the pool guy cleaned around the pool area even steralising the steps into pool. We only book bed / breakfast because when we go away we like to sample different restaurants which there were many and very good. .Breakfast could not be faulted and the lady who cooked bacon eggs etc to order (cant remember her name) was really lovely and good at her job. ,We did have lunch at the poolside bar restaurant most days , the quality of the food was excellent, cooked freshly by 2 chefs worthy of working in top class restaurants anywhere. in fact all the staff were exceptional. What we liked about the area was the fact that you could walk out of the hotel and bars and restaurants were all within easy reach ,We took taxis a couple of times to Del Ingeles and it only cost 6 euro Not rip off like Costa Del Sol. !!!!!

Room Tip: We stayed in room with garden view and was very happy with it but would stay in any one of the room...
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  • Stayed: September 2013, travelled as a couple
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1  Thank florenceWakefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 7 October 2013

Dear Florence,

Thank you for having chosen Seaside Grand Hotel Residencia*****GL and for taking the time to share your lovely holiday experience.

We are very pleased to read that your holidays have been faultless and that you enjoyed your stay with us and on Gran Canaria.

It is a pleasure that we have met your expectation in regards to the hotel room and the bed. I personally even think that you cannot show the real beauty of the hotel on pictures, you have to experience it.

One of our main objectives is, apart from a spotless clean hotel, the quality of food and beverage on offer and I am glad to hear that you enjoyed breakfast and lunch to the fullest.

Again, thank you very much and we look forward to your return.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL

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Reviewed 25 September 2013

We wanted a special holiday to celebrate our 40th Wedding Anniversary and we were not disappointed by the Grand Residencia, we thoroughly enjoyed our 2 week stay. It is a long time since we have enjoyed a holiday so much and returned home feeling fully rested.

This is a small hotel with a quiet intimate feel and very luxurious. The rooms are tastefully decorated and have a lovely large bathroom with a plentiful supply of thick fluffy towels (always a plus to have good quality and good sized towels) and my favourite brand of toiletries. The delivery of a daily newspaper, fruit and water was a nice touch.

The meals were a delight. At breakfast there was a vast choice including items cooked to order. Dinner was outstanding with the variety and quality of food being exceptional.

The afternoon tea twice a week was a lovely touch and much enjoyed by all, very civilised to have a pot of tea and cake in the afternoon.

There were plenty of sun loungers around the pool and the Pool Attendants very helpful.

All the staff were very helpful, discretely attentive and always pleasant.

I would highly recommend the Grand Residencia.

Room Tip: We opted for a garden view room which was on the second floor
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  • Stayed: September 2013, travelled as a couple
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5  Thank SamBreaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 7 October 2013

Dear guest,

I would like to take the opportunity to thank you for having stayed at Seaside Grand Hotel Residencia *****GL during you recent holidays to the wonderful island Gran Canaria.

I am thrilled to read that you had an enjoyable holiday and that you returned home fully rested.

Two of our main objectives are the highest quality of food and beverage on offer and the highly personalized and friendly service of our staff. I have shared your comments with our team and am certain that they are very encouraged by your wonderful review.

Again, thank you and we look forward to welcoming you back.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

Let me start by saying I was very anxious to book another holiday in the Canaries after having a couple of disastrous package holidays in the past. All I wanted was a short flight to somewhere nice and hot, good food and quiet after working hard during the summer. Somehow I came across "Soverign Holidays" and saw this hotel and checked the reviews. It sounded too good to be true. I booked it and kept my fingers crossed.
I new I had picked well because when we arrived at the Gran Canaria Airport we found we had our own Concierge (Sue from Soverign) who introduced us to our driver who was going to take us straight to the hotel. She have us an envelope with her contact details should we need to speak to her.
We stayed at the Seaside Grand Hotel Residencia for a week, I wished we had booked for two weeks!!!!
When we arrived late in the evening the lovely young lady on reception asked to show us round and once in our room they offered us Champagne and a table had been set up with bread, cold meats etc it was really lovely. We booked a pool view room which was on ground level and very secluded. We had a fantastic nights sleep, no noise and a really comfortable bed. The next morning we investigated the hotel for ourselves and could not believe how lucky we were to of booked such a great place, very quiet and peaceful. If you can book half board do it as the food is amazing and the first class service you get with it. The BBQ buffets they do are out of this world , you need to see it to believe it. If you decide not to have dinner in the evening then they will give you a voucher to have lunch instead by the pool.
The beach,promenade and shops are really only a few minutes walk and there are some lovely cafes and bars there.
A special thank you to all the staff who were so lovely to us and a special thank you to Victor in the bar (and pool restaurant) who always had a great smile on his face and was always very kind to us.
If you are looking for a very quiet place to relax then this is the place but if you are looking for loud music and taking the children on holiday to be entertained then this is not the place for you.
We stayed from 16th September 2013 to 23rd September 2013 and the weather was still fantastic.
Our room was 116

Room Tip: All rooms look nice but the pool view ones are really lovely.
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  • Stayed: September 2013, travelled as a couple
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7  Thank UkGina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 7 October 2013

Dear guest,

Thank you for having been our guest during your recent visit to Gran Canaria.

It is a pleasure to read that you made it perfectly right this time booking your Gran Canaria holidays with a reservation via Sovereign at Seaside Grand Hotel Residencia*****GL.

I am thrilled to read that you enjoyed the pool view room with the nice comfortable beds as well as the food and beverage on offer.

It is true; everything is in walking distance, the beach and shops, so a car is only necessary to explore the beautiful island.

I have shared your wonderful and lovely review with our team and sent special regards to Victor. I am certain the staff is encouraged by such nice words.

We look forward to welcoming you back – next time for two weeks – at Seaside Grand Hotel Residencia*****GL.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2013

There is not much more that we can say about the hotel that has not already been said.We have just returned after spending one week in a amazing Hotel ,just perfect .Thank you to all the staff who made our stay so special.We will definitely place this hotel at the top of our wish list to return .
thank you .
Jane & Glenn mature couple Leeds .

Room Tip: All appear in beautiful gardens, but a pool view is probably the better.
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  • Stayed: September 2013, travelled as a couple
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3  Thank rubyandjakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 25 September 2013

Dear Jane and Glenn,

Thank you for having chosen Seaside Grand Hotel Residencia *****GL during your recent stay on Gran Canaria. It is a great pleasure to read that your stay was just perfect and we appreciate that we are on the top of your wish list to return!

Our carefully selected staff always strives to make the guests’ stay a memorable one and I have shared your comments with the team.

Again, thank you and we look forward to welcoming you back soon.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2013

I was in the canaries for a 5 week break and had one night stay at La Residencia for some luxury. It was truly amazing. It has that sandy lane feel about it, with only 99 rooms. The rooms as amazing, the beds are sooo comfy. I loved the spa bath and sat there with a glass of bubbles, pure bliss. I ate in the restaurant with a friend and the food was the best I ever eaten on the island, the bar was great with yummy cocktails. The breakfast is to die for, again the food and breakfast selection was great. I would highly recommend a few nights and I can't wait to go back !!!!!!

Room Tip: Have a ground floor room and upgrade
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  • Stayed: August 2013, travelled solo
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4  Thank sw1lad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this reviewResponded 17 September 2013

Dear Guest,

Thank you for having been our guest and for sharing your “best hotel stay ever” on Tripadvisor.

It is a pleasure to read that you had an amazing stay and that you enjoyed breakfast and dinner to the fullest. I have shared your comments with our team and am certain that they are encouraged by such nice words.

Again, thank you for having stayed at Seaside Grand Hotel Residencia and we look forward to being of service in the future.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Grand Hotel Residencia

Address: Avenida del Oasis 32, 35100, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Maspalomas
#1 Spa Hotel in Maspalomas
#1 Romantic Hotel in Maspalomas
#1 On the Beach Hotel in Maspalomas
#1 Family Hotel in Maspalomas
#13 Green Hotel in Maspalomas
Price Range: £370 - £962 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Seaside Grand Hotel Residencia 5*
Number of rooms: 94
Official Description (provided by the hotel):
The Seaside Grand Hotel Residencia, only member of “The Leading Hotels of the World” on the island of Gran Canaria, is situated in a place of exceptional beauty: an extensive palm grove in a natural park. At just a few steps from the sand dunes and beach of Maspalomas, the charming two-storey villas integrate harmoniously within the landscape, and enjoy spectacular views of the distant mountains. ... more   less 
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Also Known As:
Seaside Grand Maspalomas
Grand Hotel Residencia
Seaside Grand Hotel Residencia Maspalomas, Gran Canaria

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