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“One word: perfect”

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Seaside Grand Hotel Residencia
Ranked #1 of 216 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersBronze level
Belgium
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“One word: perfect”
Reviewed 30 May 2014 via mobile

Just back from one perfect holiday week at this hotel. The staff is the greatest asset in this place. Nothing is too much for them and they ALL deserve my appreciation for all the hard work. Always with a smile, always ready to serve, from the receptionist to the waiters to the pool service to the room attendants and management: they all work to a common goal to male your stay the best ever.
The details they pay attention to are too much to mention and many times even go unnoticed, which is just perfect.
Food is great, portions at times might be a little larger, but very nice tasting every time again.
Location is good, close to the beach and high end shops, again the hotel staff will take care of anything else you may need (e.g. Car rental arrangements, tourist imformation etc)
Definitely worth anoth visit, hope to be back soon!

Stayed May 2014, travelled as a couple
Helpful?
4 Thank Maarten D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, 2 June 2014
Dear Maarten,

Thank you very much for your stay at Seaside Grand Hotel Residencia and for taking the time for the review on Tripadvisor.

It is a pleasure to read that you had a perfect stay with us and that you enjoyed your holidays to the fullest. Thank you for especially mentioning the staff who does indeed make the difference to our guests’ stay. I am proud to have such a hard working and dedicated team where the hospitality comes from the heart. Your review is a great encouragement for all of us.

I appreciate that you liked the food a lot. Please note that you are always welcome to let the service know to get a larger portion or to ask for a supplement.

Again thank you very much and we also look forward to welcoming you back in the future.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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607 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
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England
Level Contributor
246 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 21 May 2014

Just returned from a wonderful holiday in this beautiful hotel. The hotel is central but in a private setting amongst palm trees, with gardens that are maintained to the highest standard. Close to the many designer shops and wonderful restaurants near to the Maspalomas lighthouse. Bus station nearby with good services across the island. Rooms are well equipped and spotless clean, tea and coffee facilities, higher end tv's, mini bar, daily newspaper and water, jacuzzi baths and twice daily cleaning with towel change and turn down service. The pool is salt water and kept immaculate by hardworking pool attendants. Spa was fantastic with an open air saltwater pool. Breakfast was wonderful with an amazing choice of hot and cold dishes. In the evening the restaurant food is definitely Michelin Star quality, with twice weekly buffet which were fabulous. Afternoon tea was a nice touch, served twice weekly on the terrace by the piano bar. The manager of the hotel was always visible. Could not fault this hotel. All staff provide an excellent service. Will return

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ella020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, 29 May 2014
Dear guests,

Thank you very much for having chosen Seaside Grand Hotel Residencia during your recent visit to Gran Canaria.

It is a great pleasure to read that you have enjoyed your stay with us and that you found the hotel as “The perfect Oasis”

Two of our main objectives are to provide a personalized service and to offer a culinary experience to our guests. The team around chef, Wolfgang Grobauer, is always working hard to surprise the guests with the highest quality of delicacies. Thank you for mentioning the cuisine as “Michelin Star” like. A note to the Michelin Guide, laguiamichelin-esport(at)es.michelin.com) would be highly appreciated.

We are very happy that we were able to meet and exceed your expectations and I am certain that the staff will be very engaged be your lovely comments.

We look forward to welcoming you back in the near future.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 May 2014

This Hotel is a very special one, because here you can spend your holidays in a wonderful surrounding and athmosphere. The suites and chambers are so beautiful and the pool area is so excellent planned, that you find a very silent place to retire.

Room Tip: We just have a look at this Hotel. We don't stay there!
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Stayed April 2014, travelled as a couple
Helpful?
4 Thank zipfizapfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, 12 May 2014
Dear guest,

Thank you very much for visiting Seaside Grand Hotel Residencia during your recent stay at the beautiful island of Gran Canaria!

It is a pleasure to read that you could have gotten an insight of our hotel while touring the hotel. I appreciate that you find the hotel as a “perfect place to spend the best days of the year!

We look forward to welcoming you to Seaside Grand Hotel Residencia during your next visit to Gran Canaria.

Thank you and warm regards from Maspalomas,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 May 2014

Another wonderful stay in a simply fabulous hotel.

The management and staff should be commended for their efforts in maintaining such high standards.

The Hotel was very friendly, clean, efficiently run and the service is exceptional, as always.

Well done and thank you.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank StephenKnott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, 12 May 2014
Dear Stephen Knott,

Thank you very much for your recent stay at Seaside Grand Hotel Residencia and for your loyalty over the years.

It is a pleasure to read that you rated our hotel as fabulous and that we again could have met your expectations in regards to service and the friendliness of the team. A very nice and encouraging review. Thank you very much!

We look forward to welcoming you back, soon.

Warm regards

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
598 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 746 helpful votes
Reviewed 29 April 2014

Our first visit to the island and this hotel got off to a superb start, despite the unenticing entrance to it. An unbeatable first impression was created by Mrs Lieberman who made us feel incredibly welcome and showed us the hotel facilities and functions of our suite. The room was traditional in décor, exactly as described online and was a perfect haven for our holiday.

Breakfast was superb - friendly staff, a good layout and an unbeatable array of choice. The chefs were particularly friendly and the pancakes were especially delicious. The pool was superb and perfect temperature. We had no issues getting sunbeds as some others have but we did observe selfish behaviour of people claiming but not using sunbeds. The pool bar was superb for drinks and for superb value, tasty, relaxing lunches.

We particularly enjoyed the evenings - we ate out at the array of great restaurants in the resort, as the hotel restaurant food was very samey and not tempting, but came back to enjoy the entertainment and relaxing drinks in the piano bar, with very friendly service. The low lighting, candles and layout created a lovely ambience that went with the entertainment - one of the groups in particular, Acoustic Sunset, was truly top class.

In a hotel where all the staff we saw were great it is difficult to single out particular members but the housekeeping team were excellent throughout and Eduardo and Tamara in the bars were absolutely superb at all times despite working long hours.

The spa was a real let down. We were advised to book early and did so. The hairdresser was excellent however my massage was cancelled late on and yet I was offered an alternate appointment either side of my booked time - clearly someone more important than me at the last minute wanted the time I originally booked days earlier.

The only reason we cannot give 5 stars is the disappointing choice in the restaurant and a few minor service issues, such as the lack of tea and coffee refills which is a basic. Also our spa experience was clearly not 5 star.

However these are minor quibbles and we would definitely go back. Yes this hotel is expensive but it is a fantastic place and one cannot help but be impressed and it is a place where relaxation is unavoidable!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bathpair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, 30 April 2014
Dear guest,

Thank you very much for having chosen the Seaside Grand Hotel Residencia during your recent visit to Gran Canaria and for having shared your experience on Tripadvisor.

It is a great pleasure to read that you enjoyed your stay in our relaxing oasis and that you found all the staff, especially Mrs. Liebermann, Tamar and Eduardo, great.

While you enjoyed the breakfast and the food at the pool bar, I regret that you found the food in the restaurant “samey and not tempting“. We do change the menu on a daily basis but are certainly aware that it is quite challenging to meet the taste of all our guests. Please note that we are happy to meet all the guests’ requests and that our chef is available to fulfill special wishes in terms of food.

Please apologize that we asked to postpone a spa treatment due to illness of one of our staff members. For us, all our guest are equally important to us and we do not make any differences.

We look very much forward to welcoming you back to Seaside Grand Hotel Residencia.

Warm regards,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marbella, Spain
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 April 2014

This lovely small but grand hotel is ideally located a few steps away from the Maspalomas Dunes,and brand new boulevard, the hotel has a big pool,and nice welness and fitness center, the rooms are in a classic mediterreanean decor , and very spacious and comfortable, for me the thing about the hotel is the incredibly friendly and proffesional staff, they really made our stay unforgettable! Thank you , the entire staff of Gran hotel La Residencia

Room Tip: Any room in this hotel is great, eventhough the wifi is more likely to work well closer to the recep...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichardLVDV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, 30 April 2014
Dear guest,

Thank you very much for your stay in February this year.

It was a great pleasure to read your nice review and I highly appreciate the lovely comments about the staff who made the difference. I am certain the team is very encouraged by your lovely words.

We look forward to welcoming you back to Seaside Grand Hotel Residencia.

Best regards from Maspalomas,

Robert Heitzig
General Manager Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 April 2014

We staid at this small beautifully laid out hotel for a for a week from the 7th of April. It was our first visit. We found it to be a quiet haven providing superb food and excellent accommodation. Management and entire hotel staff could not have been more helpful in ensuring we enjoyed our break. We will most certainly return.

Noel & Judy Fletcher

Stayed April 2014, travelled with family
Helpful?
3 Thank Judy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Seaside Grand Hotel Residencia, responded to this review, 23 April 2014
Dear Mrs. & Mr. Fletcher,

Thank you for your recent stay at Seaside Grand Hotel Residencia and for your fantastic review on Tripadvisor.

It is a great pleasure to read that you found your stay “heaven” and that you were very happy with the superb food and that the service of the team has met your expectations.

We look very much forward to welcoming you back soon,

Warm regards,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia *****GL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Grand Hotel Residencia

Property: Seaside Grand Hotel Residencia
Address: Avenida del Oasis 32, 35100, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Maspalomas
#1 Family Hotel in Maspalomas
#1 Luxury Hotel in Maspalomas
#1 Romantic Hotel in Maspalomas
#1 Spa Hotel in Maspalomas
#13 Green Hotel in Maspalomas
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Seaside Grand Hotel Residencia 5*
Number of rooms: 94
Official Description (provided by the hotel):
The Seaside Grand Hotel Residencia, only member of “The Leading Hotels of the World” on the island of Gran Canaria, is situated in a place of exceptional beauty: an extensive palm grove in a natural park. At just a few steps from the sand dunes and beach of Maspalomas, the charming two-storey villas integrate harmoniously within the landscape, and enjoy spectacular views of the distant mountains. ... more   less 
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Also Known As:
Seaside Grand Maspalomas
Grand Hotel Residencia
Seaside Grand Hotel Residencia Maspalomas, Gran Canaria

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