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“Never again!!!!!”
Review of Cordial Green Golf

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Cordial Green Golf
Ranked #44 of 216 Hotels in Maspalomas
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Never again!!!!!”
Reviewed 31 January 2014 via mobile

My husband and I stayed here for 9 days in january. Apartment was fine for what we needed it for. Only gripe we had while there was our balcony wasnt in the sun until someone came into our aparment while I was upstairs and stole our money. We reported it straight away to reception. Where to be honest they couldnt have cared less. I got the feeling it had happened before. Guy on reception handed us phone to speak to police. We were told to go to police station. We had NO money for taxi and had to borrow from a couple we had met while there. We feel totally let down by this hotel. We were made to feel like it didnt matter. We found out from police the next day that another 2 apartments had been robbed. So keep your door locked at all times even if you just nip to the bathroom. We wont be back and wouldnt recommend this place to anyone. Reception and barstaff were all so ignorant. The lady that worked in supermarket and maids were lovely though.

Stayed January 2014, travelled as a couple
Helpful?
9 Thank 185lisas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cordial, Director General at Cordial Green Golf, responded to this review, 4 February 2014
Dear Guest,

We are very sad about the incident that happened to you during your stay with us and we sincerely apologize for not having met your expectations on handling your case. We are sorry about the lack of empathy from our staff; rest assured that actions will be taken.

We do our best to guarantee the safety of the valuables of our guests (having a CCTV system around the property, safety deposit boxes in the rooms and surveillance rounds during night time by a security agency), but, please, understand that we need the guests cooperation without leaving valuables unattended. In this regard, we recommend you to maintain lock the door and windows of the ground floor while your absence or even when going to the upper floor of the bungalow.

Sincerely yours,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Aberdeen, United Kingdom
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 31 January 2014

We wanted a week away somewhere warm and reasonably priced and decided on Gran Canaria as we had never been. We found the Duplex accommodation at the Cordial Green Golf to be very comfortable (for 2 people) and the cooking facilities were adequate although a microwave oven would have been handy, we had toast or a cooked breakfast most mornings and ate out every second night as we had planned too. The on site facilities are basic and although there are at least three swimming pools be warned other than the pool by the bar area the others are freezing (no exaggeration) plenty of space and sun loungers by the pools , the shop although small was excellent ( had smashing wine for about 3 euros fifty ) it was disappointing that you could not eat outside at the bar restaurant area ( not sure of the reason for this ) Did not find the eating area inside very relaxing nor the staff there very happy or helpful, although the food we had there one lunchtime was lovely. Reception Staff were good and also the cleaning staff. We found 3 or 4 places nearby to eat and can recommend Rustico's and the Hawaii bar and the main shopping precinct and restaurant area was maybe a good ten minutes walk away, where there was an excellent cafe called Pinguins which did lovely cakes and coffees. I like a game of golf and the course was less than 5 minutes from the complex and fairly priced I managed two rounds during our week and when sat out at our terrace we were looking at the 18th green. All in all a very enjoyable week and we would recommend this complex to those that were not looking for 4 or 5 star set ups.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank DJV1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 January 2014

Duplex was as expected,it was clean and well maintained,it had 2 electric rings for cooking we used them about half the time the other half we ate at the restaurant taking advantage of the buffet.Our duplex faced the pool and it was ideal for us to just sit and relax temperature was about 21 C during the day. There is a free bus to Maspolomas and las Ingles during the day but if you want to eat out at night not much round complex and you need to travel to either of these two places.Overall we had nice relaxing time mainly round the pool.

Room Tip: rooms round far pool fairly quiet, road facing don't look as good facing golf course are quiet...
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  • Stayed January 2014, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank 556terry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wishaw
Level Contributor
77 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 24 January 2014

The place is very attractive with two very large pools. The accommodation is small with an upstairs bedroom and bathroom, and a lounge / kitchen downstairs with a balcony and a patio area. Beds are reasonably good and the place is very clean. The restaurant is large and can be very busy. Meals are buffet style with a large choice, so you can be sure to find something you like - so far so good. Service - in the restaurant good with tables cleared etc. by hard working staff - in the bar you can occasionally wait as they seem to be busy doing other things - in reception it depends on your luck if the right person is on it is ok BUT if the wrong person is working what the are doing on their screen, or the friend they are talking to is much more important than that annoying customer, to the extent that they can be rude. Ignore reception just go and enjoy!

Room Tip: Depends on the time of the year. Half the rooms are shaded but some of them have views across the go...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank chasmac_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 3 January 2014 via mobile

Arrived not expecting much and was very pleased. Yes the duplexes are small if you have more than two people sharing but they are spotless, the bed wasn't bad at all and they are quiet. The staff are extremely helpful and the maid service is second to none. Although the pool near the bar is heated, it was still quite cold for swimming. We attended the Xmas night dinner, again not expecting much as we had just arrived and wouldn't know where to go for Xmas dinner but were we wrong....prawns, lobster, duck and lamb with free wine and a show...excellent value.

We didn't find the supermarket too dear based on convenience and had mostly what we would need. We did buy lilos for the hard pool beds.

I only have three gripes...but not enough to put me off
1) Shower
So small that if you bend down to get shampoo etc you end up turning off the water. Although there was constant boiling water which was good. The overall bathroom size though was good.
2) Wifi
Having it only available at bar area is wrong. First it meant people were constantly coming to bar outside seating area to catch up online & secondly this seating area was then unavailable for paying guests. It certainly didn't make guests buy anything so come on Cordial, in 2013, there is nothing stopping you making it resort wide. You could put a faster download speed in bar area if that's your goal to attract guests.
3) Pool Bar
We ate at lunchtime once and overall were very pleased. But with no air con and not being allowed eat outside, it was a bit hot. You are only allowed have drinks at the outside seating area.

Overall I would be happy to recommend this resort for a quick cheap getaway. I've stayed in worst 3* resorts so well done Cordial. We had a hired car and although there is a bus provided, I would have felt a bit isolated if you didn't fancy waiting on a bus or a 20 walk or taking a taxi all the time. We had no trouble with car parking at the resort but jeez trying to get car parking down at Varadero was a nightmare.

Try El Nublo in Faro 2 shopping centre. Not amazing food but edible as all menus the same, all frozen food and tinned veg ALL with canarian potatoes. Whether we went cheap or expensive, food was all the same. We ate in Las Rias down on the prom past Varadero, looked amazing, fabulous views as on 1st floor pricey....frozen fish and tinned mushrooms....€150 for 3! We didn't even bother ordering desert, we left promptly

Stayed December 2013, travelled as a couple
Helpful?
6 Thank Danielle2home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
90 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 22 December 2013

All the accommodation is of the duplex style with upstairs bedrooms. The gardens and external areas are well kept as are the pools. Very pleasant verdant surroundings. Some of the tiles on the pathways need repair. Certainly some warnings on the ramps on the bridge over the pool and the ramps should be indicated as the surfaces are slippery even when they are perfectly dry. This also applies to the ramp from the road. Witnessed 3 people slip during the 7 day stay.Take the stairs always when moving down a level!

Room decor was a bit dated, kitchen cooking utensils ok if you are planning cooking for a large group! ( A teapot would have been helpful ). Bedroom was a little cramped but plenty of wardrobe storage. Each bedroom has a balconied terrace space, each room has a screened area at front of apartment for sitting out etc. The bathroom was spacious, however, the tiling needed some attention as shower leaked onto the floor and dripped through to the stairs and into the downstairs area. Provision of more than one small tablet of hand soap would have been welcomed.

Bar/table service was good and the staff very friendly. We paid for breakfast on several mornings. The buffet spread was extensive and every nationality seemed to be catered for!

Despite the hiccups would definitely recommend this for money value.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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Helpful?
4 Thank stephenw825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 December 2013

very nice.. clean and simple, couldn't ask for more. about 10 - 15 minute walk from the beach. There are two floor mini apartments not bungalows.

We had an apartment that was half from the pool and could just get wifi outside (not sure why they dont put a re-broadcaster in).

Only two comments. The beds had a thick plastic mattress cover on them, which was very noisy when you moved on the bed. The other is the apartment is very noisy internal ie, if you have people sleeping on both floors, you can hear any movement.

There is a TV in each room, the hire is for the remote. You could use an app for your phone if you wanted to (if your phone had IR)

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
3 Thank Iain G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cordial Green Golf

Property: Cordial Green Golf
Address: Avda de Tjaereborg s/n, 35100, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#35 Family Hotel in Maspalomas
#51 Romantic Hotel in Maspalomas
Price Range (Based on Average Rates): £
Hotel Class:2 star — Cordial Green Golf 2*
Number of rooms: 266
Official Description (provided by the hotel):
Next to the golf course of Maspalomas, 2km from the spectacular Dunes of Maspalomas and only some minutes to the Shopping Centre Faro 2. Free shuttle bus offered to the beach of Maspalomas and the centre of Playa del Ingles various times per day. Golf and Tennis facilities nearby (on charge)250 bungalows with one bedroom and 16 bungalows with two separate bedrooms completely renovated in duplex style. All consist of lounge with sofa-bed, telephone, ceiling-fans in living- and bedroom, safe and Sat-TV (both for rent), kitchenette with fridge, toaster, coffee machine, kettle, bathroom and furnished terrace.Poolside snack bar and restaurant "a la carte" with terrace. Half board consists of breakfast and dinner buffet with the possibility of having lunch instead of dinner. Further Facilities:2 extensive pools (one heated during winter season from Nov. To March); Seperated children`s pool and children's playground; Large sun terraces with sun beds free of charge; Minimarket; Animation for children, entertainment and live music several times a week; Internet corner on suplement and WiFi free of charge in public areas of the complex; Cordial Green Golf was completely renovated in Summer 2006. ... more   less 
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Also Known As:
Cordial Green Golf Hotel Maspalomas
Green Golf Apartments
Cordial Green Golf Maspalomas, Gran Canaria

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