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All reviews gran canaria your doorstep lopesan hotels room number small gym excellent hotel an upgrade breakfast and dinner buffet style public areas half board pool area is plenty of sunbeds lighthouse german faro holiday
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Reviewed 3 June 2014

Just back from two weeks on Gran Canaria. First week in IFA Faro. While there was nothing inherently wrong we felt really isolated. We are 52 and 59 and were among the youngest residents and surrounded by Germans. Very few staff speak English beyond the basic words. We only had one pool towel in our room and could not make the pool or reception staff understand we needed another one. We ordered tea and got coffee. I had a good haircut! The partial sea view was over the single storey beach front shops. I'd got the impression we would be next to the dunes, but they were a short walk away. The only English TV channels available were news programs.
The local area is nice and the hotel is clean. I enjoyed the Tai Chi. The evening entertainment was the same couple singing most nights.
Oh and the first week we were there was Gay Pride week, so we flew with a group of 20 somethings who got louder, more camp and foul mouthed as they consumed more alcohol on the flight.

Date of stay: May 2014
  • Trip type: Travelled as a couple
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3  Thank Karen K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Guest Relations Manager at Hotel Faro, a Lopesan Collection Hotel, responded to this reviewResponded 11 June 2014

Dear guests,

First of all we would like to thank you very much for having chosen the IFA Faro Hotel for your recent stay in Gran Canaria and also for sharing your opinion.

We are sorry that we could not match up with your expectations and would like to apologize for any inconvenience during your stay.

We are thankful for mentioning the things that from your point of view have to be improved, so that we can work on an even higher customer satisfaction.
We have forwarded your comments to the Hotel Manager and he will have a close look into that matter.

We sincerely hope that you will chose the IFA Faro Hotel again for your next stay on the island, also to give us the chance to correct the image you have received this time.

With best regards,

Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

We stayed at this hotel between the dates of May 19th and 26th. The excellence and the location of this hotel would be very difficult to better, The staff are outstanding and are willing to do anything to make your stay a memorable one. We will be returning for a further two weeks in September.

Date of stay: May 2014
  • Trip type: Travelled as a couple
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Review collected in partnership with this hotel
1  Thank David T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 May 2014

Having travelled the world with my job I have experienced numerous hotels throughout the world. The professionalism of the staff at this hotel is exemplary, the customer is valued above all else.The hotel is well maintained and has all the facilities needed for a great holiday.

Date of stay: May 2014
  • Trip type: Travelled solo
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Review collected in partnership with this hotel
2  Thank MWBridger
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 May 2014 via mobile

We spent a week here 5/5/14 and had a lovely time - we booked a side sea view room and overlooked the light house - we had sunbeds on the balcony and after a day at the pool or beach they were lovely to relax in the sun after your shower - however we didn't spend the whole week in this room due to noisy neighbours! We got moved to a room opposite side of hotel (no view) however just as nice but the sun was in the morning - but hey you don't go away to stay in the room! The beds were comfy and shower etc great - don't take beach towels as the hotel lend you those you can change them as many times as you like for one euro! Food - breakfast was I found the best meal plenty of choice eggs,bacon,beans,mushrooms, toast etc or lots of fruit, croissant,donuts etc etc the evening meal again lots of choice you won't go hungry! The beach is really lovely costs 2.50 euro per day per bed plus same for umbrella plenty of huts close by for refreshments - so close to shops and restaurants so if you fancy a change very cheap to eat out and they really look after you! The bus station is about a 5 minute walk and with the aid of reception they give you all the bus numbers you need for a change of scenery - very cheap and easy to use the driver will tell you when to get off and plenty of stops to get your return. If you want a nice peaceful week (no children) then this is your place!

Date of stay: May 2014
Trip type: Travelled as a couple
3  Thank wendyDevon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Public Relations Manager at Hotel Faro, a Lopesan Collection Hotel, responded to this reviewResponded 11 June 2014

First of all we would like to thank you very much for having chosen the IFA Faro Hotel for your recent stay in Gran Canaria and also for sharing your opinion.

We sincerely hope that you will chose the IFA Faro Hotel again for your next stay on the island, also to give us the chance to correct the image you have received this time.

With best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014 via mobile

Stay for 4 nights ....best hotel ever from the moment we arrived female reception manager made us feel very welcome nice smile our.room had a full sea view nice big room very clean and peaceful at night . So near the beach weather was perfect the food was very good and the dining room staff we are defiantly goin again in oct can't wait

Date of stay: May 2014
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1  Thank Tonymorris
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at Hotel Faro, a Lopesan Collection Hotel, responded to this reviewResponded 19 August 2014

Dear guest,

Thank you very much for sharing such beautiful words about our IFA Faro Hotel, but above all, about our employees and services. THANK YOU VERY MUCH.

I will inform the employees about this nice words from you.

I would love to welcome you personally the next time... that you say it will be really soon.

Kind regards.

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