My family and I spent Christmas at the Koala Gardens Suite booked via Thomas Cook.
The accommodation we found to be poor, shabby, rock hard beds (so don't expected a good nights sleep unless you are tanked up) and generally a bad smell in the bathroom at all times.
The swimming pool in the main area is supposed to be heated - but you can forget that as it's stone cold.
We found the food to be pleasant and of good quality considering the star rating. The restaurants were clean and tidy and the waitresses were helpful and polite. However, the male waiting staff seemed operate the restaurant like a concentration camp dictating their rules to diners in often an abrupt manner. If you are going here on "All inclusive", forget any courtesy. They will treat you like second class citizens in the restaurant. There is one in particular short, thin bar man around late 50's who was so rude to guests it's unreal. He refused to serve my 10 year old son a coke since his "all inclusive" wrist band was broken. Generally a rude man who should not be working in Front of house, rather he would be more suited to the scullery.
The kids entertainment was fine and adequate. Reception was efficient and the general manager was pleasant.
Only real gripe is the substandard accommodation and rude, often ignorant male bar and waiting staff.
- Official Description (provided by the hotel):
- Apartamentos THe Koala Garden Suites is located 2 kilometers away from the sea and near the golf course in Maspalomas. In an ideal surrounding for your family vacation, Apartamentos THe Koala Garden Suites offers comfort and service. It features spacious and luminous apartments, which dispose of air conditioning and the equipment you need for your vacation. A shopping center and an amusement park are close to the complex; you will also find a wide offer in further entertainment and relaxing activities nearby. **Dear clients, we are renovating our facilities to make your stay more comfortable. The refurbishment works will be done by areas in the estimated period from 22/05/17 to 15/07/17. We apologize for the inconveniences.** ... more less
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- Also Known As:
- Koala Garden Hotel Maspalomas
- Koala Maspalomas
- Koala Apartments Hotel Maspalomas
- Koala Apartments Maspalomas
- Smartline Koala Garden Maspalomas, Gran Canaria