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“was great”

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smartline Koala Garden
Ranked #192 of 220 Hotels in Maspalomas
Barcelona, Spain
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“was great”
4 of 5 bubbles Reviewed 10 February 2011

The hotel was divided into a few buildings, with secured entrance. All had swimming pools outside the rooms. The rooms had all they needed, spacious with a kitchenette, helpful if you don't enjoy the hotel's cuisine;) Outside The rooms there were terraces with tables and chairs, overlooking the swimming pool (great if you take children with you).
The hotel's food was basic, but there was a variety of dishes each night. Recommended to try the local food in the restaurant though!!!
The hotel was a bit far away from the Maspalomas beach, although hotel provided free bus everyday, and the taxi cost around £3, buses are cheaper and 3minutes from hotel.
We enjoyed the Puerto de Mogan beach more (1hour away by bus), as it was less windy and beautiful restaurants and nice views.
We enjoyed staying there, I would consider coming back there only if I had children, otherwise...it's a place worth visiting once for me:)

  • Stayed February 2011, travelled as a couple
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Helpful?
1 Thank magdalenaMag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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724 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 9 February 2011

Stayed one week at the end of January/beginning of February 2011 and with my friend. The beach was half an hour walk away from Koala there is also a free bust that stops outside Koala and is very regular although I would recommend the walk in the sunshine. Across the road from Koala you have Holiday World which has bowling alleys and a fair for the young ones also a Chinese and pubs. We opted for the taxi the first time we went to Playa De Ingles and walked back finding it an easy fifteen minute stroll. The hotel is in a great location and has a local market outside the shopping centre which if a two minute walk from Koala. The rooms were spacious and very clean, we were self catering and had everything we needed in the kitchen as we ate in some nights also there are many pools to chose from and entertainment/BBQ's. I would definately visit Koala again and the supermarket and the restaurant were very reasonably priced.

  • Stayed January 2011, travelled with friends
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Helpful?
2 Thank marie785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
larne
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 8 February 2011

Just back after a 2 week stay at these apartments and was suprised by how good the apartment was.We were just after a cheap 2 weeks in the sun so was expecting very basic facilities and small rooms,what we got was so much more!
large bedroom with 2 double beds
kitchen well equipped with microwave,toaster,kettle,coffee perculator and plenty of pots pans etc all hidden behind doors so doesnt entrude on living space!
living area with free heating aircon and flatscreen tv (not many uk channels but u can change stereo settings so we got english sound on american films series on spanish channels)
locarion is quiet just behind holiday world and very close to the market which is held twive weekly on a sat and weds.there is a free bus to and from beach in day but taxis for dining out and nightlife will be a must (they are cheap)cant comment on bar or food at koala asa we didnt use them.
all in all probably best accom for price i have stayed in in canaries

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
1 Thank LARNECPL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West midlands
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 1 February 2011

My partner and I have just returned from Koala Garden Suite and we had a lovely week. We're both in our 40's and we travelled independently, arranging our own transport/flights/accomodation etc.

Let me point out to all the complainers on here, this is classed as a 1 star hotel by Travel Republic, although I think this is perhaps too low. A 2 star would be more generous. It is NOT, however, a 4 star/4 key. If you're looking for a 4 star then you're looking in the wrong place. The price should tell you that and if you really believe you're getting a 4 star place for the price of a 1 or 2 star then you have a problem. You get what you pay for!

The accomodation is very clean, basic but well catered for. We went self catering so I can't comment on the quality of the food served there as we didn't eat out.

Although the kitchen is literally in a cupboard and very small, it had everything we needed:

Microwave, kettle, toaster, fridge, coffee maker, hob with 2 rings, pots, pans, crockery and cutlery. They even provided a small bottle of washing up liquid which was plenty for the week. Pots and pans were in the cupboard benath the TV - an odd place but that's where they were!

We sat down to a full cooked (albeit basic) meal each evening on the balconey. There was only one 'sharp' knife which was pretty blunt so my advice, if you intend to cook much, would be to take a knife sharpener with you.

The room was cleaned most days and towels changed twice. The bed sheets weren't changed although I'm sure they would have provided extra linen if we had asked.

The reception staff were very pleasant, very helpful and responded to our requests immediately.

The area around the apartments are clean, well set out and pleasant to look at. There are no highrise buildings and each apartment is slightly staggered which allows a small degree of privacy from those either side of it.

Entertainment isn't particularly great but, as we were looking for a quiet week away, it wasn't a huge problem to us. We were next door to the reception block so we were subjected to all the evening 'fun'. Having said that, it wasn't too loud and it didn't go on all night. The kids mini disco was on every night and lasted about an hour, after which the music was turned down and by 9pm it was quiet again. Can't really complain at that although I never want to hear the hokey cokey ever again! We were right next to the main, heated pool and during the day there was music played through a speaker from a laptop. This wasn't too loud or intrusive although I would have preferred to be somewhere without music - not a great problem really though. We were, however, surprised by the sheer range of music that was played. I don't think I have ever heard such a diverse range of music played in a place like that. Something for most people I would say. My partner enjoyed one coolish afternoon with a glass of wine in hand listening to Bob Marley! But if you want peace and quiet then ask to be put in an area away from the music and the noise. (Not in Zone 1!)
There is a games room for the kids with things like pool and air hockey. There is also internet and computer games in reception.

The mini supermarket on site is ok but lacks fresh fruit and veg if you're considering cooking yourself. Having said that, there are 2 mini supermarkets on site and we only went to the one closest to reception. The prices weren't too bad and it suficiently served for daily supplies such as bread and wine. We went to the bigger supermarket in the Faro 2 centre for our main food supply. Be warned though - there are 2 supermarkets in the Faro 2 centre. The one is very small and only seems to sell alcohol, suncream and hats! The main supermarket is a little further round and on the lower ground floor, almost beneath the smaller one. Keep looking!

Koala is set in a fairly quiet location, some distance from the beach. If you're thinking on walking to the beach we estimate it to be approxmately 2 miles. We're fairly regular walkers and it took us 40 minutes to walk there at a reasonable pace. There is a free bus service though if you prefer not to walk that far.

All in all, we had a lovely, relaxing time away and we would definitely go back to koala. If you're looking to be entertained then this place isn't really for you. If you're looking for peace and quiet, whatever your age then this place is ideal. Families with young children would benefit from this place too as the kids seemed to enjoy the entertainment in the evening and it didn't go on all night.


Out and about:

The sand dunes are pretty amazing and worth a visit. Avoid them on a windy day though. The sand whips up and over them and stings as well as getting everywhere (and I do mean everywhere!)

Sunbeds on the beach cost us 7.50 euros for 2 beds and an umbrella. Not the cheapest but worth it for a little bit of comfort and shade on hotter days.

The sea was ok. It gets pretty rough though and it's very rocky along the main front. Not good for young children as the waves are quite strong and pull you in. If you walk round to the other end of the Dunes though close to Playa Del Ingles, the sea is much calmer and sandier but it's quite a walk.

Watch out for the nudists amongst the sand dunes! Although some of them like to use the sunbeds on the seafront, a lot seem to prefer lying amongst the dunes surrounded by the scrub, popping up like meercats to look around! Quite an amusing sight if your out for a stroll around the dunes if your not shocked by nudes!

If you're not afraid to drive out there, hire a car for at least a day and go and see the island. At least take a coach trip out if you don't want to drive. The scenery is absolutely stunning and well worth taking the time to go and see. We were awed by it! We'd definitely consider going back for a walking holiday as there are plenty of routes to walk and fully appreciate the islands interior.

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
3 Thank Forty_Something_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 3 January 2011

1 Weeks stay Easter 2009 with Myself, Partner and 5 year old. Complex is nice. Food was good. Pools were clean

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzieq10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretsquirreltrips
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 2 December 2010

What a perfect hotel! This hotel is definitely family orientated with fantastic staff who have a great attention to detail. In the rooms we had a small box step to move to the sink etc. so the children could reach the sink and a children’s table and chairs in the room. The pools were lovely including one heated pool for the winter and each one had a lifeguard always present so you can fully relax knowing the children are safe while playing.

Everywhere was super clean the food had a great selection and served hot, they even had a children's menu.
I would definitely come back again to this hotel and stay for much longer next time.

  • Stayed November 2010, travelled solo
    • Value
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Helpful?
2 Thank secretsquirreltrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 21 November 2010

Pleasantly surprised on arrival after reading reviews, 3 adults and 1 child. Apartment small for the party however adequate for short stay. very clean and all areas and pools very clean, and heated, lifeguards on all pools at all times and good secuirty at night. all staff very pleasant and helpful, added to our enjoyment and thoroughly enjoyed our stay

  • Stayed November 2010, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Hugs57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about smartline Koala Garden

Property: smartline Koala Garden
Address: Calle Geminis 2 | San Bartolomé de Tirajana, Gran Canaria, 35100, Maspalomas, Gran Canaria, Spain (Formerly Apartamentos THe Koala Garden Suites)
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #192 of 220 Hotels in Maspalomas
Price Range (Based on Average Rates): £
Hotel Class:3 star — smartline Koala Garden 3*
Number of rooms: 229
Official Description (provided by the hotel):
Apartamentos THe Koala Garden Suites is located 2 kilometers away from the sea and near the golf course in Maspalomas. In an ideal surrounding for your family vacation, Apartamentos THe Koala Garden Suites offers comfort and service. It features spacious and luminous apartments, which dispose of air conditioning and the equipment you need for your vacation. A shopping center and an amusement park are close to the complex; you will also find a wide offer in further entertainment and relaxing activities nearby. ... more   less 
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Also Known As:
Koala Garden Hotel Maspalomas
Koala Maspalomas
Koala Apartments Hotel Maspalomas
Koala Apartments Maspalomas
Smartline Koala Garden Maspalomas, Gran Canaria

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