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eo Suite Hotel Jardin Dorado
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Reviews (1,126)
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All reviewsfree busouter circlepool areasaladrelaxing holidaymaspalomas beachclean towels every daycleaned dailyplaya del inglessmall fridgepaellaan open mindall inclusive foodplenty of choicemeal timesfresh towelsmain pool
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Reviewed 16 September 2012

Just returned from Jardin Dorado and have to say what a lovely, peaceful holiday we had. The resort is small and the staff were friendly and helpful.

We stayed in bungalow 104 and were pleasantly surprised to find a bottle of champagne and fresh fruit platter as it was our anniversary, this was a lovely touch. The bungalow was just behind the bar and close to the pool and restaurant. The bungalows were clean and spacious with good air con, which was definitely needed. There was also a mini fridge and large safe which was €25 for 10 nights.

The pool area is lovely and peaceful with plenty of loungers, we definitely did not have to get up at 6am to put our towels out! I guess some people do this out of habit! It was a nice change to stay somewhere and not hear "aqua gym" or "water polo" being shouted every 1/2 hour, also there was no loud music blasting through the resort.

The restaurant is buffet style and there was something for everyone - breakfast consisted of cereals, cold meat/cheese, fruit juices, cooked breakfast, scrambled eggs, omelettes and pancakes were made to order, lunch and dinner ranged from pasta to pizza and fresh meat and fish grilled to order with plenty of salad or vegetables. The desserts were well presented and there was always four flavours of ice cream available. There was a bbq on friday and saturday nights.

There was no real entertainment at the resort but it was nice to meet new people and have a drink and chat with them without being drowned out!

If you wanted the nightlife it was only a short cab ride to Playa del Ingles, approx 4€ and there is something there for everyone. We spent time at the Yumbo centre and have to recommend the Martel Steakhouse, the chateaubriand was awesome. We ate there a couple of times and the waiters remembered what we had ordered a couple of days earlier, how we had the steak cooked and what drinks we had ordered - that was amazing when you see how busy this place is. A definite must!

My only complaint was that the beds were extremely hard, in fact we asked at reception if they had such a thing as a mattress topper but the manager arranged for the mattress to be changed! Unfortunately this did not make a difference as the new mattresses were just as bad we actually tried to sleep on our lilos! I could not fault the manager as he did try to help.

On our last day we had to check out at 12 noon and as with many people our flight was not until the evening but the hotel did supply a courtesy room which was great as we could spend all day round the pool and still have a shower and get changed before we had to leave. The all inclusive also runs out at 12 noon but you could still buy drinks and food if you wanted to, so not a major problem.

All in all this was a very relaxing holiday and I would definitely recommend it if you just want to get away from it all and relax..........

Room Tip: Room 104 was in the inner circle near the pool, restaurant and bar. To be honest the resort isn't huge so its not a long walk to the pool wherever you are.
  • Stayed: September 2012, travelled as a couple
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6  Thank Ali M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2012

Just back from a weeks stay here and after reading mixed reviews was pleasantly surprised.Bungalow accomodation lovely, relaxed and clean.Pool great and enough comfy sun loungers.Food okay with plenty choice something for everyone.Most of the staff pleasant and accomodating.Choice of where to eat meals was great.Entertainment sparse could do with something at night although we just went to chill.Would be IDEAL couples only Hotel.Shuttle bus great and taxis cheap and plentiful.Ideal relaxing holiday.One downside was they rudely closed bar at 10.50 instead of 11 as advertised so that meant you paid for drinks in that time.Didn't see anyone abusing the system so couldn't see why they did this.One other thing that really annoyed us was NO English telly.We booked through Travel Club Mediatravel and found we paid more for our holiday than friends we met who booked with other companies FRUSTRATING.All in all a good holiday give it a try ,.

Room Tip: All room location seem to be okay.Pool side rooms had good reviews.We were opposite reception with wee walk to pool and restraunt but was great.We had garden view.
  • Stayed: September 2012, travelled as a couple
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3  Thank marion s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2012

if your thinking of choosing this hotel it is not a bad choice. we have recently returned from 1 week at Jardin Dorado and enjoyed our stay. The rooms are clean and spacious, clean towels daily. The pool area is nice but to be honest didn't spend much time around the pool.
Food is a buffet style and wasn't bad some days better than others, Breakfast good choice. We didn't eat there every night as was a bit boring.
Very quiet hotel ideal for family's and couples but if your looking for Bars and some entertainment this hotel isn't for you. Its a good 30mins walks into Maspalomas. There are some free buses daily, or Taxis around 4 Euros, not much around the hotel so you do have to go out to get to some bars/restaurants etc.
No shop at hotel so do have to walk 10mins to a mini market.
Good local bus services to all attractions and to near by Yumbo centre.
all in all its clean, nice and a pleasant stay its just a little quiet and out of the way.
would recommend El casa a restaurant on Maspalomas promenade best meal of the week.

  • Stayed: September 2012, travelled as a couple
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2  Thank Amyl83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2012

Where to begin. I was very excited to go to Maspolomas, however, was completely disgusted with the so called all inclusive experience.
On the first night I arrived...I was told I had 10 mins to eat...fair enough...I arrived at 945 PM..and undertandbly, the kitchen staff cant work 24 hours a day. However, I went to get a drink from the bar at 1101 PM and was told...NO Inclusive!! I asked what the awful guy was talking about...since other paying patrons seemed to be able to get drinks after 1100 PM! He insisted All inclusive drinks ended at 1100 PM - I was not the only frustrated camper...talk about a downer start to vacation.
The rooms were clean, however, did not have basic ammenities like coffee/tea/sugar/milk....although there was a coffee maker?
Every breakfast was the same....no signs to tell you what it was you were about to eat.....got sick most morning's after the breakfast...which I brought to the front desk's attention often! They shrugged there shoulders....and said sorry.
I had to chase house keeping every day for clean towels, soap , shampoo etc....and not once in the 7 days did the change my sheets?????
I wanted an ice cream sandwhich bar...which were in a freezer by the bar...locked away...and was again told....Non Inclusive.....a lozy ice cream bar.
The wine was watered down...which was just crazy....the beer was full of suds...terrible!
The front desk was completley useless and most of the staff.....clearly hated their jobs or being involved with tourists!
Shame...because it could be a top notch property if they just tried and cleaned a few itesm up!

The worst....................on the last day my flight was at 9 PM....when I checked out...I was told....All Inclusive stopped at noon......so no food, water, drinks or anything else! When I went to order a drink I guess they thought I was still a guest and gave me a glass of wine...this was just before I was leaving hotel.......................within 3 mins of sitting down...I was told...you must pay for your glass of wine....no exceptions......................

From begining to end....it was a nasty experience based on rediculous hotel policy and very unfreindly staff who clearly could not care about customer experience.

STAY AWAY

  • Stayed: August 2012, travelled as a couple
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5  Thank glenn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jardindorado, Director General at eo Suite Hotel Jardin Dorado, responded to this reviewResponded 11 September 2012

Dear Sir, we regret that you have carried out his threat to publish a bad review if the hotel did not offer free food and drink after the last day check out.

In response to criticism, we also regret that before booking at our hotel, you do not read the schedule and content of our "all inclusive" services, which are explained in detail in the description of your tour operator for this book: "Hotels4U.com ". Reading times you would have allowed him to know prior to arrival or reservation whether he agreed or not. Even his legacy to the hotel information is given with all these details.

That description also would have realized that the departure time of the room is 12 noon, as usual in 99% of the world's hotels. We offer a courtesy room if your departure is later than that time, but our services are terminated at the time of his departure, but you can still enjoy our complimentary room and our pool area free of charge.

Regarding cleanliness, changing towels and bath gel champoo is done daily, if for some reason it was not done correctly this service, you should have communicated to our reception staff to solve your problem, but you did not at any time, incomprehensibly.

In short, we again regret that you have posted this unfair criticism, as the last day of your stay you said you would, if you do not we allowed to stay at your room and eat and drink for free after your departure until you left the hotel at night.

You must understand that customers who arrive the day of your departure, have the right to check in their rooms by 12 noon, they can not wait to enjoy their rooms for customers who want to stay until evening even night . This happens in all hotels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2012

We have just returned from a lovely family holiday at this hotel with our two children aged 4 and 6. It is spotlessly clean, the staff work hard and there is a nice atmosphere at the pool. If you want a relatively cheap week in the sun, you really cannot go wrong. The food is very good, with lots of choice of hot food, salads and good authentic spanish food, lots of fish and seafood, even nuggets, pizza and chips for our fussy kids. Always fruit and veg available and the desserts are wonderful.

We hired a car through pluscars for the week which was brilliant. You are a twenty minute drive from the airport, ten minutes from Aqualand and five minutes from Maspalomas resort. Very efficient service.

My only criticism is that this resort is tiny, 100 bungalows around a pool with one buffet restaurant. Really tiny! The bungalows are perfectly adequate and comfortable for a week's stay. The place is a little understaffed and it is a bit basic but it's absolutely fine. You won't get cocktails on tap, ten different restaurants to choose from, eight different pools and 24 hour food. There is only entertainment on a Friday and Saturday night with a bbq so it does feel a bit dead in the evenings, but if you hire a car, it gives you freedom to leave the complex when you want to. This is a small operation and just can't sustain those kinds of services. For a week, it's fine but I think two weeks would be too long here.

But that doesn't mean you won't have a nice time either......we had a brilliant week of family fun. And Aqualand is fantastic - definitely get a packed lunch before you set out as food is really pricey there!! 40 euros for 4 people to have nuggets, chips and diet coke!!

You get what you pay for and for the amount we paid, I think it's very good value for money. Just don't go with ridiculous expectations, hire a car and you will have a lovely time.

  • Stayed: August 2012, travelled with family
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2  Thank Janine666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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