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“Very Relaxing Holiday” 4 of 5 bubbles
Review of eo Suite Hotel Jardin Dorado

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eo Suite Hotel Jardin Dorado
Ranked #56 of 220 Hotels in Maspalomas
Wolverhampton, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very Relaxing Holiday”
4 of 5 bubbles Reviewed 9 July 2014 via mobile

Right from the start of our 2 week holiday everything went like clockwork. We flew with Monarch from Birmingham. Took a taxi from Las Palmas to the resort, €42 - 25 mins. Lovely weather apart from the last day. Resort was well maintained, the staff worked very hard but one waitress, (Julia) was not so accommodating to the English. She appeared rude and was not a people person at all, not what you would expect from a 4star and made you feel quite uncomfortable. The grounds were lovely, the bungalows looked gorgeous with plenty of room inside. The rooms were cleaned daily by very pleasant and hard working staff. When we checked in on day one we were allocated a bungalow right outside the kitchen storage room which meant we had the noise from the bar area at night and the staff the morning rolling beer barrels. We soon complained and they kindly moved us the next day to a perfect spot, room 212 in the middle, half way round. The pool area was sooo relaxing, plenty of room, comfortable cushioned beds, clean and there was no rush to put towels on beds as the resort only appeared to be half full. Wifi was available near to the reception area. Taxis were €4 to either Maspalomos or Playa Des Ingles. All inclusive was adequate although you were charged for snacks in between meal times and there was no entertainment on for the whole two weeks apart from when they held a golfing presentation for a competition that day at the surrounding golf course. Beware though as on our final day we were required to check out by noon and we weren't allowed to continue the all inclusive and had to pay for snacks even though our taxi wasn't due until 6pm. They did however offer us a half an hour slot in a bungalow to get washed prior to our departure. The food at meal times was to a good standard but it appeared they prepared unused chicken for example from the previous evening for the following evening in a different style dish. The resort was a 25 min walk from a gorgeous sandy beach areas of both Playa Des Ingles and Maspalomos, which were lovely areas, although be aware of the nudist beach which spread all the way along from the end of Des Ingles to the edge of Maspalomos across the sand dunes! Taxis were very frequent and there was a free bud at certain times only during the day up until 3pm.
So all in all a lovely resort, very relaxing, some friendly staff, gorgeous pool area, lovely bungalows, some great views and beach areas.

Stayed June 2014
Helpful?
3 Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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913 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (247)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
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English first
worksop
Level Contributor
124 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 7 July 2014 via mobile

Came back on 6th July 2014 weather fantastic.Good points bungalow it was spotless cleaned each day stayed in 116 great position.The whole complex was very clean looked a picture.Rating was 4star (Spanish) Uk mid 3star , things that let it down in the room tv would only show German and Spanish speaking stations ,one in English Euro news which kept showing the same programmes.Hotel would not supply bottled water in room at all,the hotel being run on a shoe string and it showed. TV room set up by the bar company but staf to busy to put themselves out to switch it on. Waiters very very busy and the complex only half full. Wifi free within only 5yards of reception door but very poor , do not pay for premium in the room it is terrible total useless.Pool signs say no ball games no airbeds no swimming after 6.30 pm the Spanish totally ignore it.Good holiday but very very basic in almost everything apart from Bungalow. Beware taxis and bus drop you off on top of road you have to pull your cases about 150 yards to reception.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank ntdWorksop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portpatrick, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 6 July 2014

Stayed here in October 2013 to celebrate our wedding anniversary and my husbands 60th birthday..we checked in and paid additional money for the hire of a safety deposit box in our room...we had lunch as our room was not ready...lunch left a lot to desired for but we thought things could only get better...how wrong we were.. the bungalow was not to the standard we had expected...the safe did not work, so we had to report this to reception, they sent the head maintenance man to re-programme it...all seemed ok so we left the bungalow at 8.15 for dinner...beforehand we put all our belongings in the safe, passports, car keys, tickets, jewellery, money in fact everything we brought of any value, we were tired from travelling and weren't planning to be in bed late that night, we had no need for any money as we were staying 'all inclusive'. We returned to our bungalow around 10.40 p.m. after watching the so called singer, he seemed to know a local couple who were sitting in the pool area, the man had a mobile phone with a torch and shined the torch in the direction of our bungalow whilst speaking on it....obviously signalling to someone...as soon after when we returned we discovered to our horror that the safe had been forced from the wardrobe in our bungalow and our belongings had been gone through. Checking the photos other guests took this was not difficult as it was barely screwed to the wall...we then discovered that a further 4 bungalows had been broken into, taking their possessions. The thieves left by cutting a hole into the perimeter fence joining the golf course....Checking the next day and looking at tripadvisor this had not been the first time this had happened. We had immediately reported the incident to reception but the receptionist told us that he was working alone and could not leave reception unattended, he phoned the police but that was it until the police arrived...fellow guests returned to their bungalows soon after only to discover their fate...we had no phone to cancel bank cards, passports etc and the hotel failed to offer any help or an alternative room until others asked on our behalf...we spent the night in reception with the other guests who had been burgled. We had no money, no way of contacting family and we were a very desperate couple as we had no passports or tickets to get home....it was only due to fellow British guests, who have now become good friends, that we managed to get any help.. We were advised in writing by Miguel in reception that the safe was insured for 1500 euros and we would receive compensation and it would be paid into our bank account...but we have still not had any compensation or communication from the hotel regarding this. We have also contacted our booking agent hotels4U.com, they assisted us whilst in the resort by providing a translator in the police station so we could get a police report which we needed to get an emergency passport. They assisted for a short time after our return by sending our communication to the hotel, after we had not received any reply from the hotel, but have now said we should contact he hotel direct!! Having tried this in the first place I knew I would not get any response...and once again I have not heard a thing although it is now 9 months since the incident..In our opinion...don't bother paying for a safe... we question if it is insured at all???...we are really upset and disappointed with the lack of communication we have received from the management at the hotel...this is a shame as this could be a lovely resort with the right staff and especially if some were to attend a course in customer service!!...We will not let this rest, we lost so much financially, our special occasion was ruined and we returned emotionally drained from this experience...All we hope for is that this is recognised and that we are reimbursed by the hotel for the emotional and financial losses we suffered during our stay which was promised by the hotel when we were there.

Room Tip: inner circle less chance of burglary
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  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
8 Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Maspalomas hotels

Cheltenham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 July 2014

Had a wonderful 5 days here,couldn' t fault it. Staff worked hard and long hours,very friendly. Hopefully going back in October,We would recommend at meal times that you wait to be seated as the waitress likes to seat you at a table. And don't be late !! Shuttle bus to the beach and Playa De Ingles, are very frequent but check the timetables.. Taxis are very reasonably priced.All in all a great holiday, thankyou.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shaun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 28 June 2014

Please don't let the bad reviews put you off! I was worried about what to expect having read negative reviews but there really was nothing to worry about. On arrival I was impressed by the reception area and the very professional older male receptionist who made checking in quick and easy. Our bungalow was immaculately clean and spacious, we had a view over the golf course and were on the outer circle which was bliss. The food on offer was good and varied and the staff in the restaurant and bar were friendly. On a couple of occasions we got our drinks from the bar at mealtimes as it was obvious the staff were busy but I don't consider that a problem at all. There are two supermarkets roughly a 10min walk away and it takes about 20-30mins to walk to either Maspalomas or Playa des Ingles. The only strange thing was being shouted at through the intercom by a receptionist when trying to get back into the hotel, bear in mind that this was about 8pm so not exactly late! After ringing the buzzer the man began shouting and then appeared on the front steps with his hands on his hips, I only saw him the once but he certainly didn't appear to enjoy his job. That aside it really was a lovely holiday and we would definitely go back. The pool and the pool area were always clean and there are plenty of loungers to go round.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank LilyLolaRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

If youve read bad reviews please dont let them put you off. I was worried by the dodgy reviews I was reading about this accomodation but my fears were unfounded. Its an absolutely lovely, quiet, well run place with rooms cleaned to pristine standards daily by friendly helpful staff.
The gardens are very well kept, the pool and pool area really inviting.
Its a fair walk to the beaches and main resort but there is a free bus running regularly and taxis very reasonably priced, although we walked it daily and enjoyed it, especially under the stars.
A nice clean and pretty low key resort for young families, couples looking for peace and relaxation in the sun, but if your after noise, nightlife and action dont book here.
I shall definately be booking again, for a third time.

Room Tip: Bungalows on the outer edge quieter and more private. Bungalows near the pool great for families.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank kitkat603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 21 June 2014

I stayed one week at this awful place and thank god only a week,the food was terrible and always returned the next day in some kind off different format.The main problem were the staff they were rude arrogant and to be honest pretty thick as they tended to get quite aggressive instead of sorting problems out and on most occasions slipped back into conveniently I don't speak English mode.Beware on your final day you are kicked out off your room and then left to query the bills they present you before they give your passports back utter rogues.Whatever you do do not trust anyone they are there to rip you off in any way they can,be sure to lock your valuables away.The only good thing about this horrific dump was getting home.

  • Stayed July 2013, travelled solo
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about eo Suite Hotel Jardin Dorado

Property: eo Suite Hotel Jardin Dorado
Address: Avenida Touroperador Tjaereborg 6 | Urbanizacion Campo de Golf de Maspalomas, 35100, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Maspalomas
#36 Luxury Hotel in Maspalomas
Price Range (Based on Average Rates): £
Hotel Class:4 star — eo Suite Hotel Jardin Dorado 4*
Number of rooms: 114
Official Description (provided by the hotel):
eó Suite Hotel Jardín Dorado is located in the golf course of Maspalomas, near the dunes of sand. It offers outdoor swimming pool and luxury junior suites with private garden, it has a small gymnasium, a sauna and, in winter, a heated swimming pool with hydro massage that includes jets and whirl-bath. As well as massages can be reserved on request. The hotel is located 20 minutes walk from the centre of Maspalomas and 2,5 km from the beach, we offer one service of free transport to the beach of Maspalomas and to Playa del Inglés. The hotel has elegant accommodation air conditioned with Satellite TV and a small terrace giving access to a private garden. The hotel has a buffet restaurant serving traditional and international dishes and a bar next to the swimming pool. ... more   less 
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Also Known As:
Hotel Jardin Dorado
Jardin Dorado Hotel
Bungalows Jardin Dorado
Eo Suite Hotel Jardin Dorado Maspalomas, Gran Canaria

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