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“Excellent resort - a real oasis with pleasant staff”

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Palm Oasis Maspalomas
Ranked #15 of 218 Hotels in Maspalomas
Certificate of Excellence
Reviewed 28 June 2014

This is one of the nicest resorts we have stayed at. Apartment was 2 bedroom, two bathrooms, kitchen and dining area (with table and chairs) as well as good size balcony big enough for table, 6 chairs and two loungers. Ideal for a family of 4 and nicely decorated. Grounds are beautiful and well maintained as are the good size pools (very welcome in the heat) and plenty of sun loungers around the pool area. There were always taxis outside so if you needed to go down to the town it was an easy journey. Courtesy buses were available to take you down to the beach - when we were there they ran 4 times a day, there and back. Not many good restaurants within easy reach of the location but they do provide breakfast and evening meals. This is one area they could improve (i.e. the variety and quality of some meals) as well as providing free wifi for more than one or two appliances. Resort has a tennis court (local hire) and mini golf (local hire) as well as a games room (table tennis, a few table football games too). Pool bar area and splendid cocktails! Staff were all friendly and welcoming - right from our late arrival to departure. Don't usually go back to places but if here was available again would be a repeat business.

Room Tip: If you are a very light sleeper ask for apartment with the larger bedroom overlooking the garden. O...
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  • Stayed: June 2014, travelled with family
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2  Thank Ffiona W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this reviewResponded 7 July 2014

Dear Customer
Thank you very much for your kind words of Palm Oasis and will inform our staff your good comments.
It is a pleasure that you take time to write about us.
We also will try to improve the quality and variety of the meals in the restaurant.
We hope to see you soon.
Thanks!

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280 - 286 of 876 reviews

Reviewed 17 June 2014

Self catering studios - very clean and a good size. Very tranquil, peaceful, good transport routes and shops within walking distance. As it is on top of the hill, there are some great views around the resort of Maspalomas. Pool is a great, photos on the website don't do it justice! Adult pool is kept quite separate from the kids pool. Pool bar serves fantastic food at good prices served by very friendly staff. Free wifi for 2 devices, strong signal in the rooms and by the pool. Pub oasis is only open for 1 hour a day from 11-12pm, but offers 2 for 1 drinks! Reception are incredibly helpful, gave us some great restaurant recommendations too.

  • Stayed: June 2014, travelled as a couple
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1  Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this reviewResponded 7 July 2014

Dear Customer
We are so happy to hear that you had a nice holiday in our complex and that you liked our swimming pools.
We Will also pass your good comments to the reception staff.
Thank you!

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Reviewed 17 June 2014

Stayed in one of the 6 person Villa Apartments as a holiday rental. It would definitely be a squeeze with 6 people staying. Apartment itself was nicely decorated with a large private balcony and roof sun terrace which was great for late sunbathing. Neither bedroom had a double bed, which made for an uncomfortable night's sleep if you like to sleep close to your partner!!! Not ideal for couples and they wouldn't move us. It is a self-catering apartment, but with no oven so we were limited with what we could cook. Pools and gardens are totally lovely, very relaxing (even though the big pool was shut for 5 days of our 7 day stay). Did not understand why the pool painting had not been done in low season??!
We only ate in the restaurant once, looked very tired and the buffet looked especially unappealing. A la carte was ok but quite pricey for the quality. The 'Pub' bar in the basement never opened, and the opening hours advertised were very strange from 11pm to early morning. The pub itself is like walking into a prison breakout area; fluro lighting, no windows, terrible furniture and sad looking games machines dotted about.
Stock up in the Carre Four supermarket en route from the airport as it is far cheaper than supermarkets locally or on site.
Maspalomas beach is 10 minute drive plus 20 minute walk once parked. Not many amenities on the beach front. Dunes were worth a walk but sand is sand!!
Playa de Mogan is good for a trip out for lunch or dinner, v pretty fishing village.

  • Stayed: June 2014, travelled as a couple
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1  Thank MrsHumidiTea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this reviewResponded 7 July 2014

Dear Katie N
First of all thank you very much for taking your time in sharing your recent stay at Palm Oasis. This is something we really appreciate; feedback is always of big help to us.
Regarding the painting of the swimming pool, that was a work that we could not delay in doing during your stay. We are very sorry for the inconvenient cause. We advertise this working taking place during May 2014, in our web page, and in our profile in Booking.com, since January 2014.
Regarding your comments about our restaurant and our pub, we are very sorry to hear you didn´t find it appalling, this is something we definitely will try to improve on in the near future.
Kind Regards

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Reviewed 14 June 2014

This is an excellent resort on top of the cliff at Maspalomas with stunning views over the sand dunes and surrounding area. The food and service in the restaurant is first class, as is the maid service. Laundry bags are provided, but this service is at an extra cost and will vary depending upon the number and types of items. The pool area and surrounding gardens are both gorgeous and immaculate. The two bedroom apartment will sleep 6, there are two double bedrooms (one of which is a master suite), and a sofa bed in the main living area. The master suite contains its own bathroom with a shower and Jacuzzi bath, and there is a second bathroom with shower for "other guests". It only costs a couple of euro for a taxi to the main shopping centres. All in all an excellent resort, i thoroughly recommend it.

  • Stayed: April 2014, travelled as a couple
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1  Thank Derek_McDonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this reviewResponded 7 July 2014

Dear Customer
We are so grateful of your nice words concerning our complex and staff, be sure we will pass on your comments to the maid service and to the waiters.
Thanks for your recommendations, that´s something really important for us.
We hope to see you again in Palm Oasis.
Thanks!

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Reviewed 29 May 2014

Just spent a week at this beautiful resort for the second time.
The pools and it's surroundings are perfect for relaxing holiday.
The apartments are spacious and cleaned daily (expect Sundays) with all facilities.
10 min taxi ride to either the Lighthouse area or down into Playa de Ingles.
Just love this place.

  • Stayed: April 2014, travelled with family
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4  Thank Shebashful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this reviewResponded 7 July 2014

Dear Customer

Big thanks for sharing your experience with the Tripadvisor community.
Your comment will be pass on to all our staff, i´m sure they all will be very happy to know how much you did enjoy your recent stay in Maspalmoas.
We hope to see you soon.
Best Regards

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Reviewed 29 May 2014

Me and my wife went on a one week holiday to gran Canaria. My friend suggested this hotel. Room price is a little higher than averige but it is worth every penny. Why?
****+ level
Nice large pool area and garden
Room for everyone by the pool, enough seats, own area for kids
Safe hotel area, guarded 24 hours
Large twin room apartments, 72 m2 for two adults, own kitchen
Quiet at night
Friendly staff
Great variety of food in the restaurant, continental breakfast
There are no good restaurants in walking distance but the own restaurant is good
5 km to Ingles, take a cheap 4-5€ taxi, taxi station is a few meters away
Take warm socks with because the stone floors are cold in the apartment

I recommend this hotel.

Room Tip: Try to get room on the pool side. You will get a splendid seawiev if you stay in the mainhouse. Floo...
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  • Stayed: March 2014, travelled as a couple
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3  Thank Matti B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this reviewResponded 7 July 2014

Dear Customer

It is very pleasant to hear that you enjoined your stay with us and that you think that our hotel is a higher level.
We also thank your friend for recommend us, this is the best reward that we can have.
May we also inform you that we have free bus to/from the beach 4 times per day.
We hope that you will visit us again.

Kind Regards

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Reviewed 28 May 2014

After taking in many reviews on this site we chose the Palm Oasis and we have to say we were not disappointed. Yes its a bit far away from the town, but there is a free bus and good taxi availability. We wanted a clean, tidy, relaxed self catering apartment and that's exactly what we got. I guess if you were being very picky you could say that some of the fittings were a little tired but everywhere was spotlessly clean and seemed well cared for. All the staff we encountered were friendly and helpful, lovely balcony overlooking the pool area.

I think they could do so much more with the bar area. Cold, stark almost clinical and more atmosphere on the moon but that's not why we chose this place.

A couple of very reasonable Spar shops close at hand and the odd bar but the main reason for going was the beach area. Three or four euros in the taxi.

Would say we loved our stay here and would go back.

  • Stayed: April 2014, travelled as a couple
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3  Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmOasisMaspalomas, Director de Relaciones con Clientes at Palm Oasis Maspalomas, responded to this reviewResponded 7 July 2014

Dear Customer

Thanks for sharing your experience with the Tripadvisor community.
We are glad to hear that you enjoy your stay with us. In order to make it more satisfactory if you choose to stay with us again, please, if there is anything in the apartment that we can improve, please contact the reception desk on your arrival, and we will try to sort it out as soon as we can.
We also take note what you think about Pub Oasis.

Once again, thank you for your comments about our staff and we will pass this to the different departments.

We hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palm Oasis Maspalomas

Address: Albert Einstein, S/n, Parcela 34 | Sonnenland, 35100, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Maspalomas
#12 Best Value Hotel in Maspalomas
#25 Romantic Hotel in Maspalomas
Price Range: £60 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palm Oasis Maspalomas 3*
Number of rooms: 234
Reservation Options:
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Also Known As:
Palm Oasis Hotel Maspalomas
Maspalomas Palm Oasis
Palm Oasis Gran Canaria
Palm Oasis Maspalomas Gran Canaria

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