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“Comfortable, pleasant hotel in good location”

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Hotel Riu Palace Oasis
Ranked #25 of 216 Hotels in Maspalomas
Certificate of Excellence
England
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Comfortable, pleasant hotel in good location”
Reviewed 21 February 2014 via mobile

Two weeks in Feb 2014, a very pleasant comfortable hotel with decent food and good service, staff seemed happy to help out at all times and for us the all inclusive worked very well , drinks waiter served apart from pool area during the day, rooms spacious and plenty of storage space, safe, air con, ceiling fan, mini fridge and comfortable beds, housekeeping good. A bit old fashioned perhaps for some tastes. Nice gardens and located right next to beach and dunes, good location.
Lack of wifi in rooms for me a major downside and lack of power points for charging phones etc, free wifi in reception bar area but so slow. Pool area a bit overcrowded with sunbeds but plenty of mattresses umbrellas and pool towels available . A good four star but hard to think of as a five star.

Stayed February 2014, travelled as a couple
Helpful?
4 Thank seasiderboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 January 2014

This hotel provide everything a good hotel should, clean rooms, well prepared and presented food and the reception was fantastic. Have read some of the comments before and after our 2 week holiday I wonder now what planet some people live on. I would like to see their home being as clean, their food presentation at home being a patch for 5 people never mind the 500 people in the hotel. There are clearly people who go on holiday just to whinge rather than to relax, take in the sun and enjoy the time with their partner and family.

Thank you for a fantastic holiday, you could teach quite a few 5* hotels how to look after their customers. Well done we will be back.

Room Tip: We were in 347 and its was excellent looking over the lawns and sunshine most of the day.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Colin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wettingen, Switzerland
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 January 2014

Excellent location, friendly hotel staff,plenty of food and drinks are highlights of our tour.We stayed 4 days and spent lots of time on beach and hotel garden. Check-in was fast . I expected some body will take our luggage from main entrance to the room which didn't happened.

We were allotted a ground floor , no view what so ever because of wall. Room size was moderate . Two levels in the room is bit uncomfortable. The beds are very old.

We selected 2nd session for dinner. There were plenty of options available .we didn't have any problem with food . Only in one or two times we found some recycled item.

The wi-fi connectivity was slow and having no internet at room was bit disappointing for us.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Amrita R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galway
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 January 2014

My family and I have holidayed in this hotel every year since 2004(9 years) and sometimes twice in the same year, such was the wonderful times and experiences we've had here. The staff always delivered a five star service.

Knowing that the hotel had recently being downgraded to a 4 star(pending plans for a new development), we decided to take a chance and spent last autumn's midterm at the hotel. Sadly, the new all-inclusive system introduced has taken away from the overall experience. It's now too cluttered, overcrowded, noisy, and with the availability of food and drink 24 hours a day, there are lingering stale foods smells and empty glasses left lying around the place. Cutbacks were very apparent with the children's club being non-existent in the mornings.

Overall, it was a very disappointing holiday as it was far from relaxing and turned out to be very poor value for money. Although dated in its build, this hotel wasn't designed as an all inclusive resort and it shouldn't be run as such. It's a shame that it has lost its former glory and we will only return once the new proposed development has taken place. The location is second to none.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank CrogallIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nyon, Switzerland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 January 2014

Ne mérite pas 4* pour les raisons suivant:

Fluctuating hot water (hot/cold)
Not very pleasant reception staff.
Clean pool towels only distributed between 9-14h.
Fixed unreasonable meal hours because of not enough room in the dining hall! The reception did not inform about this upon arrival. Which caused some confusion the first night and and some sharp words from the head waiter. No possibility to chose between the two set hours which was 18:30 - 20:00 (TOO EARLY) and 20:30 - 22:00 (TOO LATE) We had been put on the 20:30 session. I remind that I was travelling with a child! Possibility to eat at self chosen hours in the down stairs warn out hall with even worse food. Each evening only some of the food was acceptable but very badly presented. It was very clear that a lot was recycled food and that the hotel was trying to seriously cut costs.
Breakfast in upstairs dinning room was ok with exception for very little choice in fruit and often very badly peeled.
Continental breakfast in downstairs hall was unacceptable.
Lunch only served in the not pleasant hall with totally unacceptable food. The same every day for 14 days! The same three warm vegetables every day (Brussels sprouts, carrots and beans)! Most certainly of frozen origin. A salad bar where half of the products came from cans. Spaghetti, chicken nuggets, other undetermined deep frozen fried pieces of whatever. Sausages, minced meet for hamburgers, fries. Some grilled fish and beef that was acceptable but not every day for 14 days!
Definitely no fun for children. A majority of guest were retired Germans and that fact made all the staff speak to you whatever German they knew which was annoying. The hotel is definitely specialized in retired German customers even if they claimed to be a family hotel.

The so called SPA at the hotel:
Was not 4 star hotel worthy! Looked like something that had been built wherever the hotel could find some space. Probably old storage space. Extremely small massage rooms evidently not build for that purpose. A very noisy machine room next to the room that is used for cosmetic treatments which eliminates the "relaxing" in your supposedly relaxing facial treatment.
Will never return again and other guests agreed with me.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Bettina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
112 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 8 January 2014

Whilst the garden suites could generally do with a refresh (especially to rid themselves of a slightly damp smell), everything else was terrific. The hotel itself, the pool, grounds, food were excellent but by far the best thing was the staff - who we found could not do enough for you (especially Alexis in the bar, Noelia in the restaurant and Fedra in the kids club). This was evidenced by the fabulous effort they all made to make NYE so spectacular and enjoyable. Myself, wife and two young children had a brilliant time and would def recommend it for a lovely relaxing week.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank RichardWeddell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 27 December 2013 via mobile

Booked this hotel for last minute break over Christmas. Booked on the basis it is on the beach at Maspolomas with decent sized swimming pool and tasteful rooms. Read reviews that clientele is mainly older Germans and this appealed as did not want to be surrounded by kids. Price was cheaper for all inclusive than lower grade hotels with room only so very good deal. Staff all very professional and friendly, great choice of food in restaurants and you can book very elegant AL A Carte restaurant at no extra charge. Lovely large heated pool which I often had to myself even though hotel full. Overall very good, let down by strange clashing styles of decor in public areas, a gym which is no more than a home multi gym and no wifi in rooms but can't complain at that price.

Stayed December 2013, travelled as a couple
Helpful?
4 Thank westdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Oasis

Property: Hotel Riu Palace Oasis
Address: Plaza de las Palmeras 2 | Maspalomas - Gran Canaria, 35106, Maspalomas, Gran Canaria, Spain (Formerly Gran Palace Maspalomas Oasis)
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Maspalomas
#8 On the Beach Hotel in Maspalomas
#12 Spa Hotel in Maspalomas
#18 Luxury Hotel in Maspalomas
#29 Family Hotel in Maspalomas
#30 Romantic Hotel in Maspalomas
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Riu Palace Oasis 4*
Number of rooms: 332
Official Description (provided by the hotel):
Located on Maspalomas beach. Near "El Faro" and the Maspalomas sand dunes. Direct access to the beach through lush gardens. Two 5-storey main buildings. Surrounded by 65,000 garden with artificial lakes and approx. 2,000 palm trees. 5 km from Playa del Ingles. Airport Gran Canaria Airport (LPA) 37.0 km approx. Credit cards accepted: Visa, MasterCard, Diners ... more   less 
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Also Known As:
Riu Grand Palace Maspalomas Oasis Hotel Maspalomas
Riu Grand Palace Hotel Maspalomas
Riu Grand Palace Resort Maspalomas
Hotel Riu Palace Oasis Maspalomas, Gran Canaria

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