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“Lovely chilled holiday in a modern well run 5* hotel”

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Sheraton Gran Canaria Salobre Golf Resort
Ranked #9 of 217 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersGold level
Bath, England, United Kingdom
Level 5 Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Lovely chilled holiday in a modern well run 5* hotel”
Reviewed 3 October 2013 via mobile

Please don't be put off by some of the reviews of the Sheraton Salobre. We have had a very chilled, relaxed 10 days in this lovely modern hotel. It is isolated but away from all the hustle & bustle which, if needed, can be reached by the free shuttle bus. You will never feel in need of space here even when the hotel is full. The food is excellent in all the restaurants & in the self-service restaurant there's plenty of choice both at breakfast and dinner. The hotel is extremely clean, the rooms are spacious and very modern.
Although we didn't play golf the courses are immaculately kept and look extremely challenging for all levels.
If you book this hotel on a 'deal' please remember you are going to a 5* hotel and the food and beverage prices will reflect this and you shouldn't expect a cheap bar bill once you are there. However, the prices are no more than you would pay in the UK for drinks, there is a wide choice & the service is excellent.
I would certainly recommend this hotel and we hope to return again next year.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank Zoe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, 4 October 2013
Dear Zoe,

Thank you for posting your comments about your recent stay at the Sheraton Salobre Golf Resort & Spa.

It is always a pleasure to receive such a positive comments. Your kind words will be shared with all the team of the hotel and we are sure that will encourage them to keep on working in the right direction to fulfill the expectations of our clients.

We are really looking forward to welcoming you back in the near future.

Warm regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
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Traveller tips help you choose the right room.   Room tips (463)
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Selkirk, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 October 2013

We both suspect that awhymark was at a different hotel! We received a bus and meal timetable on arrival and at the same time were advised to book a la carte if required, which we did. Perhaps this reviewer might consider sharing your complaints with people who could help you while you are there than wait 'til you come home and then complain? We enjoyed a very relaxed, enjoyable holiday in a beautiful, peaceful setting. The room and bed were luxurious, the pools quiet and peaceful with no shortage of sun-beds, the staff very friendly and helpful, the walks varied with much to see and the sun rises and sunsets absolutely spectacular. Don't miss this fabulous hotel. We'll be back!

Room Tip: Rooms overlooking the golf course....we were in1033.... have breath-taking views of the mountains an...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DaveMaggie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, 4 October 2013
Dear Dave & Maggie,

Thank you so much for taking the time to post your comments. I am pleased to know that you have enjoyed every aspect of your stay and look forward to welcoming you back at Sheraton Salobre Golf Resort & Spa.

Kind Regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 October 2013 via mobile

We booked through Broadway travel on a half board deal to the Sheraton for a week. For the price we paid and what we were after from a holiday we had a really good time!

As a busy young couple who normally enjoy more adventurous holidays on this occasion we wanted to sit by a pool for a week and do absolutely nothing. On this the hotel certainly delivers! It is pretty remote, and if you love the beach it's not for you(!) but if you're after some chilled out time by a pool with a couple of nice (pretty pricey!) drinks then this fits the bill.

Positives- With a Sheraton I always think you know what you're getting in terms of experience and this delivered. There were always sunless available, and we're not early risers(!) As other reviewers have commented the layout of the hotel means you can always find a corner to relax in and don't feel rammed in with everyone..there are 7 pools so you're not short of space! The staff are very nice and friendly and will help with whatever you need and the place is clean and tidy. The spa treatment we had was good. You get fresh towels for the pool every day. There is a choice of food unlike other buffets I've experienced which are very repetitive. The 11th floor pool is great.

Areas for improvement- there are quite a few broken sunbeds-it would be simpler to just move them out of the way. As a veggie the food is limited! But you do need to expect this on half board...The drinks are pricey if you want a pre dinner drink you're talking €20 a round for the two of you for a couple of cocktails, the cocktails really aren't amazing but they're certainly average and as good as any average bar in London. The spa treatment was good but the spa itself was pretty average, I don't think there's a need to pay to do the spa circuit just go to the 11th floor pool!

Overall a really enjoyable stay if you're after a super chilled experience, get a good bargain upfront from your travel agent so aren't counting the pennies! Great service with lots of nice touches along the way from the staff.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sh00s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, 4 October 2013
Dear guest,

Thank you for posting your comments about your recent stay at the Sheraton Salobre Golf Resort & Spa. We are extremely glad that you had an enjoyable and relaxing stay with us, and that you liked our facilities. Thank you for your suggestions for improvements, we will definitely work on them.

We hope you come back soon to our hotel.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 October 2013

Just returned from a half board stay at this hotel - it was very reasonably priced, and it was an excellent and restful experience. The hotel is immaculate and the food served as part of the buffet breakfast and dinner was of a very high standard. The staff were also excellent. Unfortunately we did not get to eat at the a la carte restaurant as it was fully booked, so for those wanting to eat there as part of the half board deal I would recommend booking on arrival. Our room overlooked the golf course and mountains which was very pleasant. Although it is a large hotel in terms of numbers of bedrooms, it never felt crowded or cramped as it is very well designed with swimming pools on various levels. We also had a couple of massages at the spa which were excellent - although they are expensive. We utilised the gym on several occasions - overall it was fine although a couple of pieces of equipment were not working and it could probably do with an update soon. We did not have a car and literally stayed at the hotel for the whole week, using the golf course, swimming pools and gym - this was exactly the type of holiday that we wanted. If you did want to get out and about you would definitely need a car as the hotel is not close to town. Overall, a lovely, relaxing week.

Room Tip: Room overlooking the golf course is lovely and quiet.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andertas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, 4 October 2013
Dear Guest,

Thank you for your lovely review regarding our hotel. We are very pleased to hear that you had a relaxing holiday with us and enjoyed our services. We regret that you could not try the a la carte restaurante, hopefully in your next stay you can try it.

We hope to welcome you again soon.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cancun
Level 4 Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 October 2013

One of the best properties in Spain if you are looking for peace and relax, in a wonderful natural setting with golf and sea views.
We spent a romantic weekend in a beautiful suite (1002) ,pampered by the kindness of the staff,with good food and relaxing atmosphere.
I strongly recomend this property

Room Tip: rooms on floors 9 and 10 are closer to the adult only pool
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tropicalmamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, 4 October 2013
Dear Guest,

We would like to thank you for taking the time to write about our hotel. It delights us to know you had a wonderful stay in Sheraton Salobre Golf Resort & Spa and we would like to thank you for the reccomendation.

We do hope you come back soon again.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baldock, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 September 2013 via mobile

If you get the chance to come here on a well priced half board deal then this is certainly value for money as the hotel is immaculate and the buffet style breakfast & dinner is diverse, plentiful and great quality. We had the opportunity to eat at Chameleon, the a la carte restaurant & made 2 bookings when we first arrived as spaces are limited. Unfortunately you can not choose off their main menu when on a half board deal, but are limited to a set menu (although I am vegetarian so had the main course from the normal menu). The food quality is good but tiny portions that left my partner feeling v hungry (2 small sea bass fillets with 3 slices of courgette but nothing else). We cancelled our second booking as the food is so good in the buffet restaurant - especially if you wander down to the main grill where the v friendly chef delights in describing the meats and fish he is cooking that night. Waiting staff all really friendly too.

Would thoroughly recommend hiring a car if you come to this hotel. Without this we would have been v bored & frustrated at the end of a week here but this enabled us to explore the island thoroughly at our own pace

Drink prices here are extortionate so we made good use of the little Spar shop situated at the end of the drive up to the hotel so we could enjoy pre & post dinner drinks on our terrace. Real shame about these prices as we would have enjoyed spending more time in the 230 bar after dinner if they had been a bit more reasonable.

Overall, a nice relaxing week in lovely surroundings

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, 30 September 2013
Dear Katherine,

Thank you so much for taking the time to post your comments. I am pleased to know that you have enjoyed your stay and look forward to welcoming you back at Sheraton Salobre Golf Resort & Spa.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 September 2013

Firstly the positives - hotel itself looks nice and is very stylishly built, staff are very friendly, hotel is clean and the wifi is good.

Now the bad stuff:
food at buffet is mostly cold.

wine list is useless as they more often than not dont have any stock, meaning you have to drink cheap acidic warm house wine

they have an a la carte restaurant, but to get a table you have to book before you arrive - no one tells you this.

the tv in our room didnt work despite 2 engineers coming to look at it.

air con is intermittent at best

hotel is miles up in the mountain, there is supposedly a shuttle bus but we never saw it, spent 150 euros on cabs in one week stay.

the beds and the pillows are awful

there is no fridge in the room, just a small over priced vending machine

there is an outright lack of sunbeds and umbrellas

Customer service is useless - reception often say they cannot help or is not their fault, then af the end when we came to check out we complained about all of this, and the PR lady came out, pretended to be sympathetic then offered us 15 euros off our 565 euro food and drink bill or an upgrade next time we come!

Avoid this hotel, 5 star it is not.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Anthony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, 30 September 2013
Dear Guest,

Thank you for your review. We are very disappointed to read that your stay with us was not pleasant. We do apologize for not meeting your expectations but we would have liked to have known about your concerns during your stay, and like that we could have resolved a few matters. For instance, we have a free shuttle bus running every hour, starting at 10am until 7pm. The a la carte restaurant on the other hand, can be booked during your stay itself.

We hope you do come back soon and try our services again.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Gran Canaria Salobre Golf Resort

Property: Sheraton Gran Canaria Salobre Golf Resort
Address: Urb Salobre Golf s/n, 35100, Maspalomas, Gran Canaria, Spain
Phone Number:
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Maspalomas
#5 Green Hotel in Maspalomas
#6 Spa Hotel in Maspalomas
#8 Luxury Hotel in Maspalomas
#12 Romantic Hotel in Maspalomas
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sheraton Gran Canaria Salobre Golf Resort 5*
Number of rooms: 313
Official Description (provided by the hotel):
Step into serenity at Sheraton Gran Canaria Salobre Golf Resort which is unique 5-star resort where you can enjoy a true and unbeatable holiday experience set in the countryside of the south of Gran Canaria, beside two 18-hole golf courses and with view to the sea and the mountains of the Island. ... more   less 
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Also Known As:
Sheraton Salobre Golf Resort And Spa
Sheraton Salobre Golf Hotel Maspalomas
Sheraton Salobre Hotel
Sheraton Maspalomas
Maspalomas Sheraton
Sheraton Gran Canaria Salobre Golf Resort Maspalomas

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