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“Enjoyable Holiday” 4 of 5 bubbles
Review of The Suites at Beverly Hills

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The Suites at Beverly Hills
Ranked #7 of 31 Hotels in Arona
Certificate of Excellence
Cornwall
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Enjoyable Holiday”
4 of 5 bubbles Reviewed 3 November 2012

We stayed at the BHC for the first week of a two week break at the end of October. We found the location ok if you dont mind a bit of a walk into Los Cristianos centre for more night life. There are some really nice restaurants in the area which we used because we were not struck on the restaurant itself in the BHC, it was ok for lunch / snacks etc but a bit too casual for a nice evening meal. We belong to Infiniti holidays and swapped into this resort via RCI so we only ended up with a studio which was ample for two of us and well furnished,clean and tidy. One thing to know about these apartments is that the air con only works at certain hours of the day !! and we found a studio could get very hot inside because there is no through draft. Check in was quick and all the staff were more than happy to help even when our hot water tank blew a fuse and took all the lights out they had it fixed within half an hour. All in all though we enjoyed the peace and quiet of the surroundings.

  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank StevoCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, 29 January 2015
Dear StevoCornwall,

We are currently reviewing our customer service feedback and we really appreciate your comments. Thank you.


Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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686 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (171)
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Cambridge, United Kingdom
Level Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 28 October 2012

We went to Beverly Hills Club on a Groupon voucher. We had to attend a half day presentation where a Silverpoint Rep tried to tempt us to buy a share of a property. We did not buy. They said 'it's not hard sell' - oh yes it was!!! Anyway, enough about that.
We had a lovely 6 days here at BHC. Our aparment was lovely - A214 - above the shop on the Piazza. It was a little noisy the first night (Sat) but after that it was fine. We looked out onto the first pool and have a lovely balcony. I cannot fault the resort. It was great. I would definitely return by ourselves next time!

Room Tip: If you like to go to bed early, ask for a room away from the bar!
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  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, 29 January 2015
Dear Mandy C,

We are currently reviewing our customer service feedback and we really appreciate your comments. Thank you.


Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bathgate
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 23 October 2012

We were invited by our friends to join them at the above accomodation, what a great place to stay they have been many times and have always had a great time, the pools are fantastic and you did not need to reserve any beds there are plenty of beds around the 2 pools that we used. Nothing is too much trouble for the staff and they really do keep the place spotless, cleaning every day and making sure there are no bottles around the pool and quite strict life guards with the children which i thought was very good, they were making sure the children were very safe around the pool area. There was also a gym, squash courts and a bowling ally which we never used but had the weather not been as good as it was we may have used these facilities.

The Piazza was lovely and we had a drink or food in here most days not too expensive and very pleasant atmoshphere, there was entertainment on here every evening from 7-9 and then there is a club which has entertainment on from 10-12pm.. Only one night was this very poor but other than that some of the entertainment was good... The club is not overly busy and it still is a nice place to go for a drink on the way to bed... Overall I would love to go here again this is an RCI Resort and I would say a very good and we had a wondeful time, thank goodness for our lovely friends who invited us to join them for a week...

Room Tip: Ask for one which looks over the pool they are lovely....
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  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank winkerwatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, 29 January 2015
Dear Winkerwatson,

We are currently reviewing our customer service feedback and we really appreciate your comments. Thank you.


Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 29 September 2012

Stayed at BHC for two weeks in August with my boyfriend using RCI. This was our second visit to Tenerife, we previously stayed at Club La Costa at Paradise Club, again with RCI. Little apprehensive about BHC after reading comments here but overall we had a very enjoyable experience. We arrived around 8pm, no problems at check-in. Very helpful and efficient reception staff. We were in a studio flat, block E. Big for a studio, but, as has been previously mentioned a little dated. There is room for improvement considering this resort is 'Gold Crown'. Room was cleaned to a good standard bar the bathroom - stains on tap handles, mirrors etc that hadn't been wiped efficiently.There is a 25E fee for use of the safe in the room - this should really come as standard in this day and age! Warning if you can't stand the heat - air conditioning in all apartments is time-controlled by the resort. So expect to wake up in the middle of the night in a sweat!! Another thing, on arrival to your room you will find a welcome pack containing milk, water, tea, coffee (that comes with an additional 5E charge). If you don't want it you need to inform reception. Apart from that we have no complains with this resort. Two pools of good size, no problem with finding two sunloungers. We didn't make use of the gym facilities but from talking to others it seems the 15E fee per week for use of the squash courts, tennis courts, gym and bowling alley is worth it. Good shop within the resort selling everything you'd need and a couple of larger supermarkets within the vicinity. On-site restaurant was okay - albeit service a little slow - it seems the same person running the bar and restaurant is also in charge of the shop!

We spent most days outside of the resort, mainly around the beaches in Los Cristianos/Las Americas, for which a free shuttle bus takes you from the three Silverpoint resorts down towards Las Americas. Great service, runs approx every 30 min. Saves you a 30 min walk in the heat.

The area around BHC has been described as 'Cardiac Hill' - for my boyfriend and I walking around was not a problem but perhaps for elderly people or those with walking difficulties the location is not ideal. Also, there is no lift within the resort and if you're located in a high apartment there are many, many steps to the top!!

Siam Park is a must - you can buy tickets from reception to jump the queues on the day. Great day out and they have a couple of new rides.

The resort was very clean, staff friendly and helpful. The resort is good for families - there are many activities and entertainment on offer. Good for couples too.

Would recommend BHC.

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank M O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, 29 January 2015
Dear M O,

We are currently reviewing our customer service feedback and we really appreciate your comments. Thank you.


Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silverdale, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 September 2012

We have just returned from a week at Beverley Hills Club and must say that we have nothing but praise for the place. The room and all communal areas were kept very clean - pool surround washed down daily and Wednesday morning all the sunbeds were moved and the whole area scrubbed and disinfected. The staff were very friendly and helpful. Food in the restaurant was excellent and not expensive. Likewise the on site supermarket. We had a wonderful week and would highly recommend the place provided there are no walking difficulties. By the way we did not buy points.

Room Tip: Rooms by the upper pool are quiet and convenient.
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  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverly40, Public Relations Manager at The Suites at Beverly Hills, responded to this review, 8 October 2012
Silverpoint Customer Service is pleased to hear that you enjoyed your stay at a Silverpoint destination. We would like to take this opportunity to thank you for your feedback, which is the driving force behind our mission to improve the Silverpoint experience and maintain our position as leaders in the vacation lifestyle market.
Kind regards.
Beverly Clover.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 22 September 2012

A 'free' week as a timeshare promotion, and we had to attend a morning or afternoon meeting which we accepted as part of the deal - but still tedious.
Billed as a luxury holiday but our apartment was cramped and hot. Many niggles that made the holiday far less enjoyable than it could have been.
- Air con went off at 2am...! Not sure why as it was 30 degrees all night. There was a fan in the bedroom but it was very noisy - so 7 sleep disturbed nights.
- Cleaners were very noisy. Shouting across the pool area to each other and pushing into the apartment loudly talking and coughing while we were trying to have breakfast
- Wifi was 24 euros for the week. Reception was bad and non existatnt for the first 24hours, no rebate offered. You can get free wifi in bars down the road.
- Room safe was 12 euros - why? Most hotels have free use of in room safes.
- Tiny bathroom and towels like biscuits
- No information available about the resort, we had to ask about everything.
- Quite a long way from the beach and sea front area, but it seemed quite run down.

  • Stayed September 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank mandyodell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, 29 January 2015
Dear Mandyodell,

We are currently reviewing our customer service feedback and we really appreciate your comments. Thank you.


Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darlington, United Kingdom
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed 7 September 2012

Hotel a little tired but not to bad. No lifts and with 7 to 8 flights of stairs it was a challenge with bags. The air con works on low power from 1700hrs to 0200hrs be prepared to sweat if you wake up. We are RCI members but people on cheap groupon offers get exactly the same. No benefits here being a member. You have to pay 25 Euro's for a weeks wifi but this often does not work in your accommodation. You also have to pay to use the safe which in better resorts you do not. On the plus side the staff were friendly and the little shop is useful albeit expensive. Less attractive was being pestered by Silverpoint timeshare reps, 3 different ones on different days. We explained we are members elsewhere but they persist. I think I could not recommend this resort to others. There are far better timeshare resorts to visit especially in the USA.

Room Tip: initially I thought a room high up with a view might be good. The view is there, however, after clim...
See more room tips
  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank tonysmith676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, 29 January 2015
Dear Tonysmith676,

We are currently reviewing our customer service feedback and we really appreciate your comments. Thank you.


Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Suites at Beverly Hills

Property: The Suites at Beverly Hills
Address: Calle Rodeo 9 | Urbanizacion Oasis del Sur, 38650, Arona, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Arona
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Arona
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Suites at Beverly Hills 3*
Number of rooms: 244
Official Description (provided by the hotel):
The Beverly Hills Tenerife is a charming resort in an amazing location, with stunning views over the town of Los Cristianos to the blue Atlantic Ocean beyond. The resort has a lovely relaxed atmosphere with a delightful open air piazza bar, lush avenues between the apartments and lots of shady spots where you can relax and soak up the laid back lifestyle. ... more   less 
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Also Known As:
Beverly Hills Club Hotel Arona
Beverly Hills Hotel
Beverly Hills Resort
The Suites At Beverly Hills Tenerife, Spain

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